QA - Careers website

Income Team Supervisor

Ref. : 1000008793
London (Rosebery Avenue)
London
Income Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Income Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
EC1R 4TF

Sales Manager

Ref. : 1000008762
Manchester (St James Buildings)
Lancashire
Sales Manager (Public Sector) Manchester Full time, Hybrid 3 days in office Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets. Key Responsibilities: Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team. Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Experience: Strong track record of delivering stretching sales targets as an individual contributor Buddied and mentored junior sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Knowledge of QA business solutions Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives
M1 6FQ

Publishing Specialist

Ref. : 1000008805
London (International House)
London
Job Title: Publishing Specialist London (hybrid) Competitive salary In your role you will improve the quality of QA's learning experience by proofing, editing and publishing our digital and printed content. Your role also involves uploading, reformatting, checking accuracy, and categorising content within our content management system and digital platforms. Your team is focused on ensuring accuracy and using plain English to explain complex technical topics in order to promote more effective and engaging learning content, as well as publishing content (both digital and printed) within project deadlines. Responsibilities: You will regularly engage with a number of key stakeholders including Content Authors, Curriculum Managers, Graphic Designers, Learning Architects, Learning Technologist and Instructional Designers. Publishing printed and digital content to project deadlines Completing proof reading and editing tasks on time Suggesting improvements to existing content in order to improve user experience Copy-editing text from multiple Content Authors & Instructional Designers to bring in line with the QA Style Guide & Tone of Voice guidelines, Passionate, Accessible and Storytelling - we tell real world stories to explain topics. Skills & Qualification: Excellent spoken/written English Language communication skills High quality of written English & really strong attention to detail Ability to focus on completing tasks in full & meet deadlines Experience in a content publishing or copy editing role Great understanding of core grammatical principles and English principles About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. QA is headquartered in London and New York. Learn more at QA.com Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. #LI-GR1 #LI-hybrid
E1W 1UN

Head of Sales - North

Ref. : 1000008807
Leeds (Brewery Wharf)
Yorkshire
Role - Head of Sales - North Location - Leeds/Manchester - Hybrid Competitive salary + commission *Internal Only* You will lead, manage and develop a sales team in the southern territory and service line, ensuring it is working to optimum levels at all times, and meeting agreed objectives and key results. Role responsibilities Leading a team of 15 - 20, potentially including a junior manager, to deliver margin and revenue targets of c£8-15M for single service lines Coaching and developing team members to enhance their sales competence and empowering them to think and act independently Leading on large deals, role modelling effective sales techniques and client relationship skills Acting as escalation point for significant client issues, co-ordinating activity and responses across functions to achieve a successful outcome Analysing data to identify market trends and team effectiveness concerns Your experience/skills Track record of achieving stretching sales targets Demonstrable success in developing team members sales techniques and competence Evident strengths in bid development Proven ability to develop client relationships that generate client loyalty and long-term partnerships Detailed understanding of QA business solutions and a good awareness of the external market in which QA operates Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

People Compliance Specialist

Ref. : 1000008715
Slough
Berkshire
People Compliance Specialist Location: Slough/London (Hybrid 2 days a week in the office) Competitive Salary + Benefits We are looking for a meticulous and knowledgeable HR Compliance Specialist to ensure our HR policies, practices, and programs comply with applicable labour laws and internal standards. You’ll be the first point of contact for our customers and you’ll provide a high quality and customer focused service whilst always trying to make things better. As the People Compliance Specialist, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements. Key Responsibilities: Provide advice and guidance to the People team and the business as/when legislation changes, supporting with the delivery of training and briefings when required. Audit internal HR processes, documentation, and systems to identify and correct compliance gaps. Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring. Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category. Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action. Continued monitoring of; Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System. Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required. BPSS compliance for employees with access to government data both inside and outside of the UK. Correct disclosure levels (Scroll to the bottom of this advert to read the full Job-Description) Your Experience/Skill Proven experience of working within a varied and fast paced People team environment. Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop. Strong understanding of compliance processes, including Ofsted, data protection (GDPR), and key employment laws. Ability to work independently and use initiative to develop methods for tracking and monitoring compliance. Proficient in Microsoft Office, with intermediate Excel skills. CIPD level 3, equivalent HR Qualification or experience(desirable)
SL1 1SG

Senior Salesforce Administrator

Ref. : 1000008802
Home Based
Other
Senior Salesforce Administrator Remote We are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing management, optimization, and enhancement of our Salesforce platform. This role requires a deep understanding of Salesforce best practices, strong technical skills, and the ability to collaborate with various departments to support business processes and drive efficiency. Role Responsibilities: Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings. Customisation and Configuration: Customise and configure Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builder to meet business requirements. User Support and Training: Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption and proficiency. Integration: Manage and support integrations between Salesforce and other business systems, ensuring seamless data flow and process automation. Reporting and Dashboards: Develop and maintain custom reports and dashboards to provide actionable insights and support data-driven decision-making. Release Management: Plan and execute Salesforce releases, including sandbox management, testing, and deployment of new features and enhancements. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to understand business needs and deliver effective Salesforce solutions. Your Experience/Skills: Experience: Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role. Certifications: Salesforce Administrator (ADM 201) is required. Additional Salesforce certifications are desirable. Technical Skills: Proficiency in Salesforce configuration, customisation, and administration. Experience with Salesforce integrations. Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
LS10 1NE

People Operations Coordinator

Ref. : 1000008723
Slough
Berkshire
People Operations Coordinator Slough or London/Slough Hybrid Competitive Salary We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team. Key Responsibilities: Process a range of operational tasks from the creation of contracts of employment and job change letters to initiating and managed background checks and owning the referencing and probation processes - all in line with our SLAs. Maintain accurate employee records and update HR systems. Create and update employee records and files in a timely manner Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements. Determine need to escalate queries as necessary and do so via SOS call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction. Monitor and update the probation tracker regularly, ensuring timely follow-ups with managers regarding probation reviews, completions, or required extensions. Your Experience/Skills: Ability to prioritise effectively under pressure and multitask including strong organisation skills You’ve taken your first steps in a HR environment already or you have proven interest in kick starting your career in HR Excellent customer service skills
SL1 1SG

Scheduling Specialist

Ref. : 1000006808
Swindon
Wiltshire
Scheduling / Operations / Student Engagement / Business Support SWINDON Full time, 37.5 hrs per week - Hybrid 3 days in the office Competitive base salary plus benefits Job purpose: You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations. About you: If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars. A ‘day in the life’ of a Scheduling Specialist: Creating schedules for students. Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses. Identify gaps in current training capabilities and put forward cases to employ additional trainers. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH

Learning Designer, London Hybrid Working

Ref. : 1000008753
London (Middlesex Street)
London
Learning Designer QA Higher Education, London Based, Hybrid Working 12 month Fixed Term Contract Do you have a teaching background and enjoy designing and developing blended learning products ideally for higher education programmes? We have an exciting opportunity to be part of our growing business, generated by our expanding list of University Partners. We are student centric and very passionate about our contribution to our students’ success. Here’s some of what you will be doing: (please click through to read the full JD) You’ll design and develop interactive blended learning products for QAHE programmes. This will include the design, scripting and storyboarding of the digital learning components as well as production of the content in specialist software. You’ll need to build strong collaborative relationships with Subject Matter Experts (SMEs), members of the Learning & Teaching Team and other academic stakeholders to develop understanding of the requirements of the course content, its learning objectives, and the learners’ skills requirements. Collaborate with these key stakeholders to design high quality, engaging and innovative blended learning programmes for QAHE’s core products. Contribute to the design which integrate seamlessly with the live event and asynchronous stages of delivery. Storyboard and script digital learning content and assets by applying learning design and pedagogical principles to effectively develop learners’ skills and knowledge. Update and maintain course and content documentation, ensuring that it is accurate, version controlled, and quality assured. Bring your experience: Strong knowledge of educational theory and instructional/learning design principles. Understanding of different e-learning development techniques and methodologies - formal and informal Extensive experience of developing blended learning and e-learning learning solutions Experience working in a materials development environment, preferably related to online and blended learning Practical know-how on VLE/LMS content creation and management. Practical know-how on rapid learning authoring tools. What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. #teaching #blendedlearning #e-learning #instructionaldesign #articulate360 #london #highereducation #hybridworking #pedagogicalapproach
E1 7HT

Customer Support Administrator - Income Team

Ref. : 1000008749
London (Middlesex Street)
London
Customer Support Administrator within our Income Team London Campus, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm Permanent Opportunity About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #london #student fees #LifeAtQA #highereducation
E1 7HT

Client Relationship Manager - Leeds

Ref. : 1000008688
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Chief of Staff London OR Birmingham based

Ref. : 1000008781
London or Birmingham
England
Chief of Staff    QA Higher Education, London OR Birmingham based. Hybrid working with Travel. Are you a dynamic, determined, ambitious and ready to take on a stretching opportunity within a vibrant team? If you are an outstanding problem solver, passionate about improving education and looking for a varied challenge in a fast-paced, entrepreneurial environment, we would love to hear from you. Our Chief of Staff is a new role to support our QAHE Chief Operating Officer in the development, implementation and operation of the operational strategy and operating model. You can expect a varied role, working across projects, process and systems, where you will need to demonstrate insight and initiative as well as represent the COO. You will plan, coordinate and implement key strategic initiatives across QAHE ensuring full engagement and clarity on initiatives and activities across the business. Strategic Initiatives will be project based in nature focusing on projects of high importance to the COO and Executive team and strategic importance to the business and its stakeholders. Here's some of what’s involved: (click to review full details of the Job Description) The role is expected to manage multiple competing priorities: Designing and managing the business and governance cycle for QAHE including Exec, SMT and wider leadership meetings, All Hands, key workstreams and their regular meeting cycles Supporting governance and performance management of the organisation, including attending, setting agendas for and minuting key meetings Program Managing pieces of work directly, to supporting and communicating business-wide change and Strategic Initiatives. Thought leadership and external scanning for market and competitive insight as well as Higher Education policy to inform operational strategy. Supporting the COO directly to prioritise and manage workload, representing the COO in different meetings and with different audiences when appropriate. Develop the COO’s presentations and speeches for internal, external and partner meetings. Support the COO and Exec team in all aspects of external relations, including planning for and execution of key business events. Support workstreams directly as required, for example the Target Operating Model and Digital Transformation activity as these pieces of work reach critical points in their delivery. An ear to the ground for the COO and Exec team on company morale and culture, key people issues or communications challenges, for instance. #chiefofstaff #generalmanager  #MBA  #MBAgraduate #london #birmingham #qahighereducation

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