Academic Administrator  
QA Higher Education, onsite at Northumbria University, Newcastle

Our Academic Administrator role is offered as an hourly rate contract, providing flexibility with your working schedule. This arrangement allows you to balance work and personal commitments more effectively. This contract structure is designed to support a healthier work-life balance and accommodate diverse needs of the Pathway college

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!  

About our role:  
As a member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College in Northumbria University Newcastle.

You will co-ordinate activities associated with administration, student support, communication and team work within a Higher Education Environment at the QAHE Pathway College in Northumbria University.

You will cultivate relationships with students, University stakeholders and Pathway staff enabling the provision of excellent student service and experience. 

Essential: Communication skills, Good IT, Word, and Excel skills

Here’s a flavour of what’s involved:
To develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
Providing tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of for sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
Ensure that all engagement tracker data is recorded and up to date for sponsored and non-sponsored student reporting purposes.
To develop processes and procedures alongside the Head of Student and Academic Support to ensure the highest level of customer service is being given be it by phone, email, or face to face

Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change
Well organised and methodical

#newcastle

#administration

#education

#academic

#qahighereducation

A little more about us:  QA Higher Education works in partnership with Northumbria University to manage and deliver and International Foundation Programmes (IFP) and International Year One in Business. Medical Foundation, Pre Masters in Business. Successful completion of the IFP programmes allows entry onto a range of undergraduate programmes at the University. The International Year One allows entry into level 5. Premasters level 6 allows entry into level 7.

Equal Opportunities 

At QAHE, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

The successful candidate will be required to complete the enhanced DBS check

We look forward to hearing from you!