Registry Retention Team Manager

London – Hybrid Working 1 to 2 days on campus weekly.

Fulltime and Permanent Opportunity

Dear all, 

I am really pleased to tell you about a QAHE internal opportunity now open for application. 

As Registry Retention Team Manager, you will be responsible for the co-ordination of the Registry Retention function for all University Partners.

Working closely with the Head of Registry Retention and Engagement to co-ordinate the operation, staff and processes, ensuring that the teams deliver an effective, timely, and customer focused service. 

Here’s a little more about the role: click through to read the full job description outlining the job role, skills and experience required. 

Undertake key aspects of student retention activities, including managing the Registry Retention inbox, effective monitoring of ongoing Registry Retention support requests, cross-departmental collaboration to support student retention cases, and oversight of the Risk Register function.

Student Case Management including communication with a variety of stakeholders.

Retention representation at key internal meetings and case conferences

Ensure that operations comply with university regulations, as well as wider Higher Education policies and procedures and provide advice to students and colleagues.

Escalation point for complex student retention cases.

Leading process improvements to enhance efficiencies within the team.

Line management of a hybrid-team of Registry Retention Specialists

Experience required:

Experience in multi-department student support case management

Experience in real-time conflict resolution and managing customer satisfaction.

Extensive administrative experience within the education sector particularly focusing on Student Retention

Experience of multi-tasking and delivery to

agreed timescales.

Understanding of Higher Education policies and regulations including OFS, Student Finance, and UKVI

Extensive experience working across different University Partners and/or other external stakeholders.

Experience of managing and prioritising complex workloads

Experience of leading a team

If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description.

Here’s what to do:   

Login to Peoplelink 
Click internal vacancies scroll down the left of the page 
Click on to the correct vacancy and 
Use the apply button to submit your application  
  

The deadline for applications is set as 5.30pm Friday 18th July 2025