QA - Careers website

English Language Assessor

Ref. : 1000008728
London (Rosebery Avenue)
London
English Language Assessor, London based Hybrid working - Up to two days per week on campus as required 12 Month Fixed Term Contract initially Monday to Friday (+ occasional Saturdays) 9am-5.30pm Working within our QA Higher Education business you will have the skills, qualifications and experience to carry out English Language testing with our potential undergraduate and postgraduate students. The English assessments will be carried out both face to face and online. You will also be involved with Test invigilation, proof reading and general administration i.e. typing, scanning, proofreading, filing etc. What you’ll get up to: Ideally you will have either an English Language Examiner &/OR an English Language Teaching background and hold relevant qualifications as listed below. You will enjoy engaging with students, making the learners feel relaxed, ensuring their student journey is an enjoyable one no matter the assessment outcome. Our role is predominately Monday – Friday 9am – 5.30pm with some Saturdays required throughout the year. (Saturday working paid extra) With your excellent communication skills, you will be organised have good planning and delivery skills, be self-motivated, an excellent team player and an adaptable and confident manner. The day to day: Administer EL tests and other required interviews and tests on time and to a high quality, mainly [NZM1] online Test invigilation and marking All relevant admin work to the department e.g. typing, scanning, proofreading, filing etc. Contribute to the development of new tests Ensure full compliance with all internal and external testing protocols To ensure full auditable records of all English Language testing activities are maintained What you’ll bring to the team: Experience of English Language testing is highly preferred Experience of teaching EL exam preparation courses, e.g. IELTS, PTE, Tefl, FCE, CAE etc. Experienced EFL/EAP/TESOL Teacher Qualification in Teaching English as a Foreign Language or Teaching English to Speakers of Foreign Languages i.e. CELTA or DELTA Experience of developing testing and teaching materials Extensive knowledge of CEFR and EFL levels Flexible approach towards work The successful candidates will be required to undertake the basic DBS Check We look forward to hearing from you! #english #englishtesting #TESOL #IELTS #London #CELTA #DELTA #hybridworking #qahighereducation
EC1R 4TF

Marketing Executive Manchester OR Birmingham OR London based

Ref. : 1000008627
Birmingham (Louisa Ryland House)
Birmingham
Marketing Executive Flexible Location: Birmingham OR London OR Manchester Hybrid working, with occasional travel 12 months maternity leave cover, initially Are you a passionate and results-driven marketer looking to make a significant impact in the higher education sector? Join us as a Marketing Executive and play a pivotal role in driving engagement for our university partners. About our role: As a Marketing Executive, you will work closely with members of the team to support the design and delivery of campaigns and activities to generate enquiries and applications from prospective students for our different university partners. You will work with several internal and external stakeholders, maintaining relationships to encourage collaboration, creativity and quality in the work our team produces. This is a hands-on role where a creative, detail-orientated and energetic marketer will thrive in supporting our team to meet key KPIs and targets. Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Producing a range of original and engaging assets such as landing pages, ad copy and emails for multi-channel marketing campaigns which make an impact throughout the customer journey (lead to enrolment) Creating and responding to multi-channel marketing campaign briefs with support of the Marketing Manager to ensure an integrated and holistic approach to lead generation Regular reporting and providing data-driven insights to the Marketing Manager to ensure maximum ROI from investments Supporting the Events Manager with key activities and email follow-up for internal and third-party events Proactive relationship-building with the recruitment team to better understand insights from the leads which your campaigns are producing Bring your experience: Experience in creating effective marketing assets for a campaign (landing pages, emails and ad briefs) working with brand guidelines Experience of supporting the delivery of successful marketing campaign activity Experience of working with third party agencies and a variety of stakeholders Experience of a CMS or Email platform (Salesforce Marketing Cloud ideally) would also be advantageous Experience with Google Analytics (GA4) and PowerBI would be beneficial but not essential A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. #marketingvacancy #highereducation #LifeAtQA #campaigns #strategy #marketingexecutive #marketingexecutive #london #birmingham #manchester #hybrid
B3 3PL

Client Relationship Manager (DACH)

Ref. : 1000008683
Client Relationship Manager (DACH) Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You’ll grow existing customer and partner relationships and identify and win new business to deliver against specific, measurable targets across a broad spectrum of products and services across a portfolio of international customers. Your region will cover the DACH sector and will require a knowledge of GERMAN as a language. Key Responsibilities: Identify and liaise with key stakeholders/decision makers for existing customers/partners through business development and client referral. Win new business by identifying and contacting new customers and new business development activities. Strong online presence via platforms such as Linkedin to grow contact network and QA marketing reach. Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Experience: Track record of achieving sales targets B2B sales experience Working to tight deadlines where high level of accuracy are required Experience of resolving or offering solutions to queries
SL1 1SG

Senior Client Relationship Manager - Leeds

Ref. : 1000008688
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Head of Sales

Ref. : 1000008738
London (International House)
London
Role - Head of Sales Location - London - Hybrid Competitive salary + commission *Internal Only* You will lead, manage and develop a sales team in the southern territory and service line, ensuring it is working to optimum levels at all times, and meeting agreed objectives and key results. Role responsibilities Leading a team of 15 - 20, potentially including a junior manager, to deliver margin and revenue targets of c£8-15M for single service lines Coaching and developing team members to enhance their sales competence and empowering them to think and act independently Leading on large deals, role modelling effective sales techniques and client relationship skills Acting as escalation point for significant client issues, co-ordinating activity and responses across functions to achieve a successful outcome Analysing data to identify market trends and team effectiveness concerns Your experience/skills Track record of achieving stretching sales targets Demonstrable success in developing team members sales techniques and competence Evident strengths in bid development Proven ability to develop client relationships that generate client loyalty and long-term partnerships Detailed understanding of QA business solutions and a good awareness of the external market in which QA operates
E1W 1UN

International Student Recruitment Officer for MENA region, London based

Ref. : 1000008692
London
London
Recruitment Officer Recruiting Students from Middle East & North Africa (MENA) Ideally London based, hybrid working, initially 2 days in the office weekly. QA Higher Education Fulltime & Permanent Opportunity About our role: Do you have sales &/or recruitment experience in the education sector? Would you like to make a difference to potential international students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills. Arabic speaker required and must have the flexibility to travel to the Middle East & North Africa 8-10 weeks per year. Here’s some of what’s involved: (please click through for the full JD) Develop and manage the sales channels across the region, delivering against the recruitment targets for that region across all channels, including but not limited to agent, direct and partner. Work with the MENA International Recruitment team to support marketing strategies for the regional recruitment. Dealing with student recruitment in MENA within the education marketplace. Experience with working in a sales environment and exceeding sales targets. Manage Sales Pipeline effectively. Responsible for networking within the industry to gain more insights and trends and feedback as appropriate. Working with Senior Regional Manager to meet Revenue/Number target for assigned region. Responsible for ensuring all students and kept informed of required documents to meet our compliance requirements. Bring your experience: Experience of developing overseas student recruitment channels such as agent and International schoo networks Ability to communicate proficiently in both English and Arabic Understanding of the student journey and experience of going through the process as an international student High level business acumen Track record of success in sales & Service environment Experience working in the student recruitment role. Previously worked in education A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #highereducation #sales #recruitment #studentrecruitment #homeworking #qahighereducation #LifeAtQA #London #arabic #Middleeast #northafrica
TBC

Student Welfare Advisor

Ref. : 1000008698
London (Rosebery Avenue)
London
Welfare Advisor to Students within Higher Education London, Fulltime & Permanent Role Hybrid Working (2 days working from home) Monday – Friday 8.30-5pm & 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students or clients or patients in need of advice, information or help? Are you calm, collected and reassuring? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. Our role is Monday to Friday business hours with flexibility to cover up to 6pm once or twice per week. Here’s a flavour of what’s involved: (click through to read the JD) Responsible for the delivery of provision of student welfare services, including one to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support. To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate. Assessing and making Safeguarding referrals and providing appropriate support and assistance providing an emergency service for students in immediate distress. Bring your experience: Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents, fitness to study, sexual violence, forced marriage, safeguarding. You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. Experience in working in Higher Education would be ideal but not essential. Experience of developing and embedding good practice into service delivery. Developing & embedding good practice into service delivery. Some knowledge ranging from child protection, adult at risk and prevent legislation, state benefits, housing legislation would be ideal. Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks. #welfare #studentwelfare #mentalhealth #studentsupport #studentguidance #london #healthandsocialcare
EC1R 4TF

Cloud Senior Learning Design Consultant

Ref. : 1000008684
London
Senior Learning Design Consultant Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As Senior Learning Design Consultant your role will be the lead subject matter expert in the Cloud portfolio with responsibility for product design and content development in multi-modalities, including digital and labs as well as instructor-led training. You will represent the Cloud portfolio needs when it comes to the design of bespoke, off-the-shelf and certification products across the Cloud portfolio. Key Responsibilities: Design and develop innovative, public and client specific solutions Undertake pre-sales engagements as agreed with the Portfolio Director Use Management Information and data to generate insights that help improve product quality Experience: Extensive hands-on experience with AWS Cloud workloads, with additional familiarity with Microsoft Azure considered a valuable asset. Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual) to meet diverse business needs Proven track record of creating and using MI and data to improve product quality Knowledge of what learning approaches result in the successful transfer of learning into a modern workforce, Best-practice in current learning methods (e.g. active, accelerated, social, curated etc.) Instructional design and learning models and theories (e.g. ADDIE, Blooms, Kirkpatrick, SAM etc.)
USA

Lecturer in Business Newcastle

Ref. : 1000008694
Newcastle (NU Pathway)
Newcastle
Lecturer in Business QA Higher Education Newcastle, based onsite Northumbria University Face to face, must be able to commute to Northumbria University, Newcastle Sessional contract Are you an experienced Lecturer in Business, with experience in teaching general business curriculum, looking for an associate contract within a dynamic organisation where you can be proud and feel rewarded for contributing to student success? If so, we have an exciting opportunity within the QA Higher Education (QAHE) Pathway College embedded in the campus at Northumbria University, Newcastle. The Pathway is focused on delivering a high-quality student experience to achieve academic success and to help us realise this aim we are seeking a passionate Business lecturer/module lead to join us. A little more about the role: As a Lecturer, you will contribute to the face to face teaching of Business subjects at level 3, 4 and 6. In addition, you may be asked to be a module leader where you will be required to guide and support international students in order to develop their knowledge and academic skills enabling them to successfully progress into Northumbria University. If empowering students to reach their full potential appeals to you…. Apply today! What you’ll get up to: Plan, prepare and deliver learning across the programmes delivered at the Pathway College. Provide academic and pastoral support to students, responding promptly to all queries and being available during work hours. Complete any administration required, including registers, student feedback, progress monitoring, and inputting and monitoring results on your modules. What you’ll bring to the team: Please see the attached Job Description for our Lecturer role. Minimum Undergraduate qualification in a Business related subject is desired, preferably Postgraduate. Ideally you will have worked with international students at level 3 and/or 4 and have a strong interest in the development and transition of learners into level 4 and 5. A little more about us: QAHE works in partnership with Northumbria University to manage and deliver its International Foundation Programmes (IFP) and International Year One in Business as well as the Premasters in Business. Successful completion of the IFP programmes allows entry onto a range of Undergraduate programmes at the University. The International Year One allows entry into level 5. Premasters level 6 allows entry into level 7. Equal Opportunities At QAHE, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the Enhanced DBS Check #business #lecturer #highereducation #newcastle #northumbriauniversity #phd #masters
NE1 8ST

Digital Learning Advisor

Ref. : 1000008666
Home Based
Other
Digital Learning Advisor Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area. Professionally engage with both employers and learners to update on progress and plan for realistic progression. Deal with customer questions and complaints in line with Company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer centric focus Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Desire to learn and develop Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
HOMEBASED

Student Enrolment Advisor, Customer Service Role London

Ref. : 1000008589
London (Rosebery Avenue)
London
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role London Holborn Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #london #students #graduate
EC1R 4TF

Head of Legal

Ref. : 1000008724
UK
Other
Head of Legal, QA Higher Education, part of the QA Group Home working with ad hoc travel As Head of Legal for QA Higher Education you will provide strategic and operational legal support to the business, ensuring compliance with regulatory frameworks and legislation applicable in the higher education sector. You will be responsible for safeguarding the business while supporting its growth and strategic objectives. QA Higher Education is part of the wider QA Group which is a global learning and development business headquartered in the UK and as such this role will report into QA’s Group General Counsel with a dotted reporting line to QA Higher Education’s CFO. The successful candidate will play a key role in shaping legal strategy and the strategic direction of QA Higher Education ensuring legal considerations are embedded within the organisation’s commercial and operational plans. The successful candidate will also work in close collaboration with the current Head of Legal for QA Higher Education, who is transitioning to a new role within the QA Group, to ensure a smooth and effective handover. Ad-hoc travel across the UK to mainly Leeds, Birmingham and London required Here’s a little of what you’ll be doing (please click through to read the FULL job description): Legal Strategy and Compliance Provide regulatory support to the business, including on OfS regulations, Consumer Protection Law, CMA guidelines, and student finance rules. Monitor regulatory changes affecting the education sector and advise on business impact. Develop and maintain policies, procedures, and governance frameworks to meet legal and regulatory obligations. Advise on contract negotiations, partnerships, and collaboration agreements to ensure legal compliance and manage risk. Support internal audits and investigations relating to regulatory or legal issues, ensuring prompt resolution and reporting. Commercial Contracts Draft, negotiate, and manage agreements with university partners, ensuring compliance with regulatory requirements and institutional policies. Oversee student contracts, ensuring terms comply with consumer protection laws, CMA guidance, and regulatory standards. Manage supplier, partnership, and commercial agreements to support operational and strategic objectives. Advise on contract risk allocation, dispute resolution mechanisms, and appropriate termination provisions. Risk Management & Dispute Resolution Identify, assess, and mitigate legal and regulatory risks across all areas of business activity, implementing proactive risk management strategies. Develop and maintain risk registers, ensuring regular reporting to the Group General Counsel, Board and governance bodies. Provide strategic advice on risk mitigation measures, contractual protections, and compliance frameworks. Manage disputes, complaints, and regulatory investigations, coordinating responses and liaising with external counsel where necessary.
TBC

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