QA - Careers website

Student Enrolment Advisor, Customer Service Role London

Ref. : 1000008592
London (Rosebery Avenue)
London
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role London Holborn Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #london #students #graduate
EC1R 4TF

Student Enrolment Advisor, Customer Service Role London

Ref. : 1000008589
London (Rosebery Avenue)
London
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role London Holborn Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #london #students #graduate
EC1R 4TF

Student Enrolment Advisor, Customer Service Role Birmingham

Ref. : 1000008587
Birmingham (Louisa Ryland House)
Birmingham
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role Birmingham City Centre Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #birmingham #students #graduate
B3 3PL

Lecturer EAP, English for Academic Purposes, Birmingham

Ref. : 1000008594
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in EAP, English for Academic Purposes QA Higher Education, Birmingham City Centre, F2F & online teaching £50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available. English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you. About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes. Here’s a little of what you’ll be doing: To plan, prepare and deliver EAP and Skills modules. To mark and provide appropriate feedback on oral and written work. To attend and contribute to CPD training sessions organised internally or externally. To provide academic support to students on EAP and Skills modules. To adhere to and maintain academic standards and quality assurance within the EAP team. To provide pastoral care and support to international students on our EAP programmes. To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities. Bring your experience: Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA). Membership of the HEA would be advantageous. A little about the Team: The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will undertake a Basic DBS check. #eap #lecturer #highereducation #LifeatQA #delta #TEFLQ #qahighereducation #birmingham
B3 3PL

Talent Coordinator

Ref. : 1000008638
Glasgow
Glasgow
Role: Talent Coordinator (Apprenticeships) Location: Glasgow Contract: Full time, 37.5 hrs per week Package: competitive base salary with commission Vacancy Closing Date Monday 7th April 2025 Your primary focus is to identify and place candidates for our services/programmes to successfully deliver against specific, measurable targets. Your role is within our expanding apprenticeships programme and is to engage with potential apprentices with a focus on matching against roles. Key Responsibilities Screen quality candidates using a variety of methods and work with internal/external stakeholders to deliver against targets Arrange interviews with internal team members or customers Timely and successful completion of all candidate required documentation/information in-line with regulations/governance Maintain all relevant recruitment management information and report on activity accurately Deliver high levels of customer service Experience/ Skills Knowledge of what excellent customer service means A can-do attitude Positive approach to work Microsoft Office incl. WORD, EXCEL Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
G2 5AH

Data Engineering Trainer

Ref. : 1000008355
Site Based
Other
Data Engineering Trainer Location: Remote Full time/Permanent You will be responsible for delivering both QA and vendor specific innovative professional Data Engineering, Data Science and AI courses to our clients. As the industry evolves you will support the design and development of new innovative training courses. Working with stakeholders to design, develop and deliver tailored training programmes to meet our client needs. Role Responsibilities: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ Achieve ‘Meeting Expectations’ in trainer observation Conduct peer observations Capably engage with clients to understand their business need and identify an appropriate learning solution Lead the design, development, and delivery of tailored learning programmes Provide in-depth expert Data knowledge, offering insights on cross functionally when required Develop and maintain stakeholder relationships Your Experience/Skills: Communication and Teaching: Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging manner Technical Proficiency: Expertise in data science programming languages (e.g. Python, R, PyTorch, Java) and data processing frameworks (e.g. Apache Hadoop, Spark) is essential. Proficient in PowerBi, Tableau or Qlik Data Management: Strong understanding of data modelling, ETL processes, and database management (SQL and NoSQL) to design and maintain robust data architectures Analytical Skills: Ability to perform root cause analysis, optimize data pipelines, and ensure data quality and integrity Industry Knowledge: Familiarity with cloud computing platforms (AWS, GCP, Azure) and experience working with AI/ML engineers, data scientists, and other data professionals Wider Knowledge: Desirable knowledge of data governance and managing data engineering projects aligned with business objectives
DUMMY

Experienced Finance Administrator Birmingham

Ref. : 1000008429
Birmingham (Louisa Ryland House)
Birmingham
Experienced Finance Administrator within our Accounts Payable Team Birmingham, QA Higher Education Hybrid working Do you enjoy a fast-paced growing environment, working with a vibrant and developing team? Working within our Accounts Payable Team as an experienced Finance Administrator you will be responsible for the end-to-end payment process of our commission payments for our UK and Overseas Agents. You will liaise with both internal and external customers, resolving queries as the arise. Excel Intermediate knowledge is a must for our role. (e.g. Pivots, VLOOKUP and sum if functions) Your focus: Responsibility for the end-to-end process for agents’ ledger. Which involves: Compile commission data for agents using multiple generations of complex agent contracts. Validating commission claims against statements issued and bonus claims against active incentives schemes. Processing and paying agent claims, including enforcing the authority table and posting any manual payments. Become an expert on internal policies and processes for commission claims. Resolve queries from recruiters, agents and senior management on submitted claims, the submission process, claims made, or payments sent. Responsibility for raising purchase orders, supplier reconciliations, including enforcing the authority table. Involvement/support with project work/ ad hoc support and commercial analysis Process weekly payment runs. Bring your experience: You will have a methodical approach and be able to prioritise your workload as it changes. You will be a great communicator as you will be interacting with both internal and external stakeholders. Problem solving ability is a must alongside strong Excel skills. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #finance #student fees #LifeAtQA #highereducation #accountspayable #Excel #birmingham #hybridworking
B3 3PL

Customer Service Administrator, Birmingham

Ref. : 1000008411
Birmingham (Louisa Ryland House)
Birmingham
Customer Service Administrator within our Income Team Birmingham City Centre, QA Higher Education Monday to Friday 9am-5.30pm or 8.30am-5pm, Permanent Opportunity About our role: Are you a customer focused administrator used to dealing with large volumes of calls looking for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or perhaps a recent graduate looking for your first corporate opportunity. Your focus: (FULL TRAINING PROVIDED) As administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Travel to Manchester weekly (expensed) will be required Bring your experience: Customer focused with good IT and computer skills Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customer service #callcentre #administrator #birmingham #student fees #LifeAtQA #highereducation
B3 3PL

Pricing Analyst

Ref. : 1000008578
London (International House)
London
Job title: Pricing Analyst Location: London (3 days per week) This is an important role within QA offering the right candidate the opportunity to make a significant contribution to business performance. You will be responsible for in depth analysis of historic pricing to identify issues review with Sales / Marketing and implement actions to improve future outcomes. About the role: Review of quoting, bespoke pricing proposals and other commercial decisions. Support review of competitor behaviours to optimise our discounting and pricing approach. Analyse pricing performance to identify trends, issues and opportunities that can be pursued to improve Learning business performance. Develop strong working relationships with BI and Analysis team, FP&A and other Finance teams, Sales Managers & Directors, Scheduling & Ops and Marketing / Product team. About you: Outcome orientated with strong commercial acumen (pricing analysis and compliance experience preferred) Understands how to convert data into insight. Excellent data visualisation ability Advanced Excel & PowerPoint skills, Power BI skills desirable Solid problem solving and analytical skills Articulate with strong verbal and written communication Passionate about improving commercial outcomes through evidence-based decision making Drive and enthusiasm to use business insights to identify and deliver financial or operational improvements Strong project management and organisational skills Strong influencing skills and ability to communicate At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London and New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-AW1 #LI-hybrid #hiring
E1W 1UN

Business Development Executive

Ref. : 1000008639
Birmingham (Louisa Ryland House)
Birmingham
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Birmingham - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development Executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Develop Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you!
B5 4UA

Client Relationship / Sales / Business Development / Relationship Manager - Leeds

Ref. : 1000008623
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you!
LS10 1NE

Apprenticeship Onboarding Officer

Ref. : 1000008555
Birmingham (10th Floor)
Birmingham
Apprenticeship Onboarding Officer Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. A Day in The Life Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required. Experience working within an office environment or customer service role dealing with internal and external stakeholders Experience of working in Apprenticeships or Education (Desired) Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
SN5 7WZ

Follow us

Log in Employee Area

I already have an employee area

Menu Careers website QA

Welcome to the Career Site for QA

Newest vacancies