Customer Services Administrator (Programme Coordinator) 

Part time OR full time available

Location : Cheltenham/Hybrid

This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function

About the role

In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.

Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.

Key Responsibilities

• Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s 
• Work with internal and external stakeholders and learners to deliver our services and programmes 
• Timely and successful completion of all required documentation in-line with regulations/governance 
• Deliver high levels of customer service to assist the wider team 
• Plan and organise own workload and coordination of related activities 

 
About you

• Experience of using IT systems e.g. Client Relationships Management is desirable 
• Working to defined deadlines where high levels of accuracy are required 
• Track record of successfully delivering assigned tasks and/or events - desirable 
• Experience within a highly client-centric environment, servicing a wide range of offerings 
• Working to tight deadlines where high levels of accuracy 
• Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).

And what can we offer you?

• 27 days holiday plus bank holidays
• Competitive salary with a significant bonus
• 3 full training days from a wide range of courses
• Continuous performance development
• 2 days off for charity work
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
• Work with some of the biggest brands there are!

Equal Opportunities:

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

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