Senior Service Delivery Specialist

Cheltenham

Joining part of the programmes team to manage a Bursary scheme, supporting new and existing university students. Since the programme launch, there have been 1,281 bursaries awarded with another 110 due to join in 2024. This is a chance to join a welcoming and mature area of the business with exciting expansion opportunities on the horizon.

Role Description

As the ‘Student Engagement Lead’ the roles and responsibilities are:

• Responsible for the accurate and timely payments to students throughout the year
• Slack Master – responsible for Slack student interaction – this includes inviting students onto the Slack instance and removing students, as well as managing content and answering questions from students
• Managing the Student Support Mailbox – primary contact for all student’s queries
• Summer Placements – Student Lead – responsible for ensuring all students attend the mandatory summer placements – chasing and encouraging students
• End of Year Review Form – ensuring accurate recording of student’s personal details and submitting for payment of their annual bursary – querying data with students
• Management of MS Forms – accurate recording and querying with students
• Supporting client organisation, including Pay and accurate entry of student data on client documents and Data systems
• Recovering bursary payment – including writing to students, recording those on repayment plans and chasing students for repayments
• Reconciliation of payments from client systems.
• Requirement to be on client site 1-2 days per week.