Job Title: Service Delivery Manager
Location: Cheltenham, Gloucester

This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance

Role:
In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers.

Key Responsibilities:

• Develop and mentor new and existing team members
• Create and maintain project plans and track progress to ensure successful delivery of projects and programmes
• Liaise internally with colleagues to ensure all milestones and quality standards are achieved
• To identify and raise issues that risk project delivery and/or agreed costs and timescales
• Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them
• Monitor project and programme outcomes in order to capture evidence of successful learning
• Initiate and drive process improvements
• Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships 

Skills / Experience Required:

• Record of successfully delivering projects and learning programmes
• Experience of a highly client-centric environment, servicing a wide range of offerings
• Experience of resolving or offering solutions to a range of queries and problems
• Excel
  
  
  
  
  

Down time: 
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.  

How we’ll help with finance matters: 
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.  

Personal growth: 

Learning and opportunity is at the core of what we do – and that applies to you too!  

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.   

Our people: 

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.  

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.  

If this is what you’re looking for, here are the next steps:  

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: Tim.Heaney@qa.com - happy to help! 

 
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