- Ref. : 1000008910
- London (Middlesex Street)
- London
- People Experience Manager (HR), London based.
QA Higher Education, Hybrid working 2 days in the office NEW ROLE
QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
Are you passionate about creating exceptional employee experiences? Do you thrive in a fast-paced, people-focused environment? QA Higher Education (QAHE) is looking for a People Experience Manager to champion our culture, drive engagement, and enhance the employee journey from start to finish.
As our People Experience Manager, you’ll play a key role in shaping and delivering initiatives that support wellbeing, inclusion, recognition, and engagement. You’ll collaborate with our People Team and stakeholders across the business to ensure our Employee Value Proposition is lived and felt at every stage of the employee lifecycle.
From time to time you will be required to travel to our other campus locations.
Here’s a little of what you’ll be doing (please click through to read the full job description):
Lead staff recognition and long service award programmes.
Drive performance management engagement and system effectiveness.
Organise and promote internal events and the annual staff party.
Create and analyse employee surveys and feedback.
Collaborate with the People team and key stakeholders to align employee experience initiatives with the business and people strategy to ensure a consistent employee experience.
Manage internal communications, including the People Team newsletter.
Champion our culture and continuously improve the employee experience.
Bring your experience and qualifications:
You’re a confident communicator, a natural organiser, and a culture champion. You bring:
Experience in employee engagement or HR-related roles
Strong project management and data analysis skills
A collaborative, solution-focused mindset
Excellent MS Office skills (Excel, Word, PowerPoint)
A little more about QA Higher Education Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Ready to make a difference? Apply now and help us build a workplace where people thrive.
#london
#qahighereducation
#IND01
IND01
#peopleexperience
#humuanresources
#wellbeing
#inclusion
- E1 7HT
- Ref. : 1000009030
- Leeds (Brewery Wharf)
- Yorkshire
- Credit Controller
Hybrid (Leeds)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
As a credit Controller you will manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained.
Job Description
Collection of all outstanding debtors within personal set of accounts across all parts of the business group
Managing collections and account management of customer with varying payment terms and different product types
Continuing reduction of over 60 day debt and debtor days
Supporting sales, service delivery and sales administration in the enforcement of credit control policies
Deal with customer queries in a professional and timely manner
Escalate account issues to credit management Assist with other areas of the team/business as arising
About you:
Credit control background desirable
Attention to detail
Excellent communication skills both written and verbal
Customer focused
Understanding the full credit ‘cycle’
- LS12 6BD
- Ref. : 1000009040
- London (Middlesex Street)
- London
- Senior Insights and Portfolio Development Manager, London
QA Higher Education, full time (Hybrid, 1 Day On-Site, ad-hoc travel)
Are you a strategic thinker with a passion for data and market insights? Do you thrive in fast-paced environments and want to make a real impact in higher education? If so, we’ve got the role for you—read on to find out more.
About our role: As Senior Insights and Portfolio Development Manager, you’ll lead QAHE’s insights function and drive the development of innovative course portfolios across our university partnerships. You’ll take new course ideas from concept to launch, using data to validate decisions and working closely with stakeholders to deliver market-responsive programmes.
Here’s some of what’s involved: (click through to see the full JD)
Lead a small insights team (2 staff, 1 direct report) to deliver high-quality outputs.
Develop and manage portfolio roadmaps for university partners.
Own the course launch process from idea to implementation.
Deliver market intelligence reports using industry datasets.
Support the Director of Strategy with budget management.
Collaborate with internal and external stakeholders to accelerate decision making.
Bring your experience:
Strong background in data analysis and insights.
Proven project delivery and stakeholder management.
Experience with industry datasets (HESA, OfS, Lightcast, OECD) desirable.
Line management and project management tool experience (Planner, Trello) a plus.
Advanced Excel skills; Power BI desirable.
Strategic thinking with attention to detail.
Excellent communication and relationship-building abilities.
Proactive, tenacious, and adaptable.
A positive, can-do attitude with a desire to grow and take on more responsibility.
We welcome applications from all industries — if you're looking to bring your experience and make a meaningful impact in Higher Education, we encourage you to apply.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Project Management and Web Development and delivered in city centre locations.
#Insights
#Market Intelligence
#ProjectManagement
#QAHE
#London
#Data
#Strategy
- E1 7HT
- Ref. : 1000008982
- London (Middlesex Street)
- London
- Head of Content Development (digital learning)
QA Higher Education, London or Birmingham Based, Hybrid Working
Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes.
As a key member of the Learning & Teaching Faculty, you’ll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity.
A key part of the role will be leading & motivating our team to ensure all deadlines are achieved.
Here’s some of what you will be doing: (please click through to read the full JD):
Lead and manage the Content Development Team and associated third parties.
Oversee the creation and publication of teaching materials to meet programme deadlines.
Develop and optimise content development processes and project workflows.
Collaborate with academic staff to design engaging, pedagogically sound content.
Line manage team members and support their professional development.
Report to the Deputy Dean and contribute to strategic planning.
Bring your experience:
Essential Experience:
Proven leadership in content development and project management
Expertise in designing multi-modal academic content.
Strong cross-functional collaboration skills
Experience in higher education (desirable)
Knowledge & Skills:
Pedagogical expertise and digital learning innovation
Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps.
Strong attention to detail, creativity, and problem-solving skills
Excellent communication and emotional intelligence
Qualifications:
Undergraduate degree in a relevant field (essential)
Teaching qualification or HEA Fellowship (essential)
Postgraduate qualification in education or edtech (desirable)
What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.
A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#blendedlearning
#london
#birmingham
#highereducation
#hybridworking
#pedagogicalapproach
#digital
- E1 7HT
- Ref. : 1000008970
- Home Based
- Other
- Maths & English Functional Skills Tutor
Any QA Site/Homebased
Permanent
Summary:
You will be part of the Functional Skills Learning Delivery team, focusing on providing tailored maths and English support to learners, particularly in preparation for their Level 2 Functional Skills exams. Your role will involve delivering high-quality teaching, learning, and support that empowers learners to achieve their personal aspirations, academic goals, and qualifications. This will require you to monitor and document learner progress, ensuring alignment with individually agreed targets. You will also support the wider Apprenticeship curriculum to ensure English and maths is continuously embedded. You will be responsible for adapting your approach to meet the evolving needs of each learner, supporting their continuous development and success.
Role Responsibilities:
Design, plan, and deliver engaging and effective maths and English skills workshops, both face-to-face and virtually, ensuring they meet the diverse needs of learners
Take a leading role in owning the relationship with our awarding bodies on a regular and ongoing basis.
Attend quality meetings/committees and contribute as an SME in the maths & English/FS space.
Develop and maintain high-quality maths and English materials and resources for online delivery.
Create tailored individual support plans based on initial and diagnostic assessments, addressing each learner's specific needs and goals.
Deliver impactful learning experiences that drive learner progression, ensuring learners meet or exceed the targets set, ultimately helping them achieve their qualifications.
Drive impactful learning outcomes in Functional Skills English and Maths by setting ambitious yet achievable goals, tracking learner progress effectively, adhering to compliance requirements and consistently exceeding targets
Your Experience/Skills:
Demonstrate a proven track record in the delivery of Functional Skills, with significant experience in supervising learners and providing tailored support that meets individual needs.
Deliver high-quality support, tutorials, and workshops both virtually and in-person, ensuring an engaging and interactive learning experience for all students.
Provide one-to-one tutorials and learner-centred workshops, customizing teaching strategies to ensure learners' success and achievement in their qualifications.
- HOMEBASED
- Ref. : 1000008890
- Manchester
- Lancashire
- Customer Services Administrator (Programme Coordinator)
Part time OR full time available
Location : Manchester/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
- Ref. : 1000008891
- London (International House)
- London
- Role: Strategic Account Executive (Enterprise Sales)
Location: London 2-3 days per week
Competitive Base + Commission
We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact.
Key Responsibilities:
Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets.
Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs.
Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing.
Build deep, long-term executive relationships to expand strategic account value over time.
Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals.
Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads.
Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities.
Develop and maintain accurate forecasting and pipeline hygiene using Salesforce.
Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical.
Your Experience/ Skills
Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation
Demonstrated success managing large, multi-stakeholder
Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles.
Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation.
Skilled in complex deal orchestration and commercial negotiation at the C-Suite level.
Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements.
Deep sector credibility and ability to speak fluently to industry-specific challenges.
The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency.
Highly structured approach to account planning, pipeline building and forecasting.
An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
- E1W 1UN
- Ref. : 1000008972
- Leeds (Brewery Wharf)
- Yorkshire
- The role: Recruitment / Sales / Business Development Executive
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with an uncapped commission
Job purpose:
You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.
Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities.
About you:
You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Business Development Executive
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
#LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring #th1
- LS10 1NE
- Ref. : 1000008965
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in Study Skills
QA Higher Education, Birmingham Campus
Fulltime 9-month fixed term contract - Hybrid Opportunity
Hours: Monday, Thursday & Friday on campus 9-5.30am
Tuesday & Wednesday homebased 10-6.30pm
Do you have teaching experience in English or Business or Finance subjects at UG and PG level? Do you enjoy supporting students on a one-to-one basis, small tutorials, workshops etc. where you can assist our Higher Education students with Academic Study Skills?
If so, we have an exciting opportunity to be part of our growing and expanding team.
Many of our students are from overseas and often haven’t studied for a few years, so your academic support is needed. We are student-centric and very passionate about our contribution to our students’ future.
Your focus: You will be working within the Academic Community of Excellence (ACE) team to provide guidance to learners on their academic and digital skills development alongside their programme lectures.
You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies.
Here’s a little of what you’ll do:
Deliver engaging and creative learning to meet the needs of the learner
Plan, prepare and deliver effective and engaging one-to-one tutorials and drop-in sessions to support and develop student’s learning and academic skills for a wide range of programmes and subject areas
Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs)
Plan, prepare and deliver effective and engaging academic workshops (face-to-face and online) and make the accompanying video guide as required
Keep accurate tutorial records to monitor learner progress and achievement
Organise and promote Academic Community of Excellence (ACE) at QA events
Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals as appropriate
Meet partnership and internal quality assurance processes in relation to programmes
Bring your experience:
Post Graduate Qualification (Master’s/DELTA or equivalent)
Experience of delivering one-to-one academic tutorials and academic workshops
HE skills tutor experience (desirable)
Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching.
Expertise in subject area in one or more of the following areas Business and Management / Finance / IT / EAP
Ability to use a range of learning and teaching approaches
#studyskills
#lecturer
#personaltutor
#birmingham
#DELTA
#qahighereducation
#academicskills
- B3 3PL
- Ref. : 1000008898
- London (Middlesex Street)
- London
- Human Resources Operations Manager, 12 months maternity cover
QA Higher Education, Hybrid working.
London
QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
As People Operations Manager you will have the experience and knowledge to mentor & guide our People Operations team on day-to-day tasks, role modelling excellence and ensuring a first-class service to our colleagues & customers.
You and the team will be the face of the People Team. You’ll be responsible for leading the team in supporting people through the moments that matter during the employee life cycle.
As the People Operations Manager, you will lead on continual process improvement with a keen eye for compliance matters relating to data protection, right to work, immigration, sponsorship and DBS checks.
You will support the team to ensure compliant regulatory processes, specifically ensuring all legislative and legal requirements are delivered and maintained across the business in a fast paced, dynamic, proactive working environment.
Ensuring the team are upskilled and are given opportunities to learn and grow for their own personal development is key, along with the continual development of the business.
Here’s a little of what you’ll be doing (please click through to read the full job description):
Coach the People Operations team to ensure they are developing and performing in their role.
Drive a high performance, customer focused approach to maximise and improve team performance.
Ensure the compliance obligations are met throughout the PS administration process.
Provide advice and guidance to the People team and the business as/when legislation changes, developing and delivering comprehensive training and briefings when required.
Ensure the business remains compliant with its legal requirement for DBS checks, right to work and immigration and all related administration processes are defined and adhered to through regular reporting and monitoring.
Collaborate with internal and external teams to ensure policy and guidance documentation is in line with legislative changes.
Manage the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress.
Ensure consistent high levels of data accuracy within the HR Systems relating to all employee data
Oversee and review regular reporting;
o Right to Work, Immigration & UK legislation compliance.
o All roles have the correct disclosure level and renewals are proactively managed and kept up to date.
#london
#humanresources
#hroperationsmanager
#peopleoperationsmanager
#CIPD
#peopleteam
#hybrid
#qahighereducation
#IND01
IND01
- E1 7HT
- Ref. : 1000009081
- UK
- Other
- Senior Learning Design Consultant - AI
Hybrid (UK or US)
Full time: 37.5 hours per week
Competitive salary plus some great benefits
QA is the largest tech training company in the UK and the fastest growing in the US, empowering organisations to learn, master, and apply new tech skills at scale.
We believe the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
We get organisations to develop skillsets and mindsets in AI, cloud, data, and other technologies by:
Providing a continuous learner experience
Connecting up learning across the organisation
Creating more collaborative learning
As Senior Learning Design Consultant – AI your role will be the lead subject matter expert in the AI portfolio with responsibility for product design and content development in multi-modalities, including digital and labs as well as instructor-led training.
Key Responsibilities:
Design and develop innovative and engaging public and client specific AI products
Undertake pre-sales engagements as agreed with the Portfolio Director
Use Management Information and data to generate insights that help improve product quality
Work with Portfolio Director to maintain the relevance of the AI Portfolio
Experience:
In-depth and broad knowledge of AI technologies relevant to the real world of practise and including industry trends
Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual
Knowledge of what learning approaches result in the successful transfer of learning into a modern workforce
Best-practice in current learning methods
- TBC
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract
Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated, and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work at pace with tight deadlines
Knowledge of the Higher Education sector would be desirable
The successful candidate will be required to undertake the Basic DBS check.
We look forward to hearing from you!
#highereducation
#administrator
#london
#birmingham
#manchester
#remote
#studentapplications
- B3 3PL
- Ref. : 1000008681
- Home Based
- Other
- Bid Writer
Hybrid (London)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Bid’s team, this role will be to support in identifying and converting new business opportunities through the management and delivery of professional proposals and developing and writing high-quality bid proposals, executive summaries, technical responses and support pricing strategies.
Key Responsibilities:
Bid Management: Oversee the bid process, including planning, coordination, and submission of bids. Ensure all deadlines are met and that proposals are compliant with client specifications.
Research: Conduct thorough research to understand client requirements, industry standards, and competitive landscape.
Contribute to the daily operation of the QA central Bid Team including sharing common tasks
Work closely with sales and technical teams to gather relevant information and insights for bid proposals.
Experience:
Public and private sector bids, in storyboard formats.
Structured proposal methodologies, such as Shipley
Portals (bravo/jaggaer, delta, ariba etc)
Expertise in storytelling -transforming input from SMEs and Sales leads into compelling storytelling content
Skilled in preparing and editing high-quality written content that effectively communicates the value proposition.
- HOMEBASED
- Ref. : 1000008789
- Leeds (Brewery Wharf)
- Yorkshire
- Role: Assistant Management Accountant
Location: Leeds City Centre (hybrid)
QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today.
For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses and work-based learning programmes & apprenticeships.
QA are currently on the lookout for an Assistant Management Accountant to join our expanding finance function. This position offers the right candidate the opportunity to make a significant contribution to the performance of our business.
We can offer Study Support with guaranteed pay increments per exam passed.
Key Responsibilities:
Assist with the preparation of the monthly management accounts, supporting data and reporting including
Calculation of the monthly revenue and direct costs and preparation of the analysis
Continual review and improvement of procedures and financial controls
Maintain Balance Sheet accurate reconciliations via review and preparation
Responsible for direct and indirect cost postings and reporting against budget
Business partner with internal stakeholders.
Maintain internal controls and systems.
About you:
Studying CIMA/ACCA/ACA
Advanced Excel & Powerpoint skills
Strong commercial acumen combined with robust numerical and analytical skills
Articulate with strong verbal and written communication skills
Composed working within a fast moving environment
- LS10 1NE
- Ref. : 1000009063
- Cheltenham
- Gloucestershire
- Job Title: Service Delivery Manager
Location: Cheltenham, Gloucester
This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance
Role:
In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers.
Key Responsibilities:
Develop and mentor new and existing team members
Create and maintain project plans and track progress to ensure successful delivery of projects and programmes
Liaise internally with colleagues to ensure all milestones and quality standards are achieved
To identify and raise issues that risk project delivery and/or agreed costs and timescales
Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them
Monitor project and programme outcomes in order to capture evidence of successful learning
Initiate and drive process improvements
Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships
Skills / Experience Required:
Record of successfully delivering projects and learning programmes
Experience of a highly client-centric environment, servicing a wide range of offerings
Experience of resolving or offering solutions to a range of queries and problems
Excel
- TBC
- Ref. : 1000009068
- Home Based
- Other
- Digital Product Management and Business Analysis (L4) Apprenticeship Trainer
Homebased with occasional travel as required
Permanent
We are seeking an experienced and passionate Apprenticeship Trainer to deliver engaging and career-focused training across Digital Product Management and Business Analysis standards. This dual-focus role is ideal for a professional with hands-on experience in both fields or someone experienced in product management who is committed to guiding apprentices through real-world application, skill development, and achieving their qualifications.
Role Responsibilities:
Deliver engaging training workshops and aligned to apprenticeship standards such as:
Level 4 Business Analyst Apprenticeship
Level 4 Digital Product Manager (e.g. emerging standards or internal curriculum)
Teach core topics including:
Agile and Scrum frameworks
Requirements gathering, stakeholder mapping, and gap analysis
Product lifecycle, road-mapping, MVP definition, and backlog management
User research, personas, journey mapping, and data-driven product decisions
Business process modelling and use cases
Commercial awareness [FB2] and value-based prioritisation
Your Experience/Skills:
Proven hands-on experience in Digital Product Management and/or Business Analysis roles.
Strong knowledge of Agile methodologies (Scrum, Kanban) and lean product development.
Excellent communication, presentation, and facilitation skills
Ability to translate real-world experience into impactful learning
- TBC
- Ref. : 1000008805
- London (International House)
- London
- Job Title: Publishing Specialist
London - Home based
Competitive salary
In your role you will improve the quality of QA's learning experience by proofing, editing and publishing our digital and printed content. Your role also involves uploading, reformatting, checking accuracy, and categorising content within our content management system and digital platforms.
Your team is focused on ensuring accuracy and using plain English to explain complex technical topics in order to promote more effective and engaging learning content, as well as publishing content (both digital and printed) within project deadlines.
Responsibilities:
You will regularly engage with a number of key stakeholders including Content Authors, Curriculum Managers, Graphic Designers, Learning Architects, Learning Technologist and Instructional Designers.
Publishing printed and digital content to project deadlines
Completing proof reading and editing tasks on time
Suggesting improvements to existing content in order to improve user experience
Copy-editing text from multiple Content Authors & Instructional Designers to bring in line with the QA Style Guide & Tone of Voice guidelines, Passionate, Accessible and Storytelling - we tell real world stories to explain topics.
Skills & Qualification:
Excellent spoken/written English Language communication skills
High quality of written English & really strong attention to detail
Ability to focus on completing tasks in full & meet deadlines
Experience in a content publishing or copy editing role
Great understanding of core grammatical principles and English principles
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.com
Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
#LI-GR1 #LI-hybrid
- E1W 1UN
- Ref. : 1000009001
- Gloucestershire
- Senior Service Delivery Specialist (programme coordinator)
Permanent
Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
Create and maintain programme plans to track progress and ensure successful completion of training programmes.
Manage and prioritise coordination activities to meet internal and external requirements.
Act as main point of contact for training programme for internal and external stakeholders.
Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
Collate, analyse and report programme feedback data.
Present service delivery reviews to clients.
Key Skills / Experience Required:
Building and maintaining client relationships.
Extensive cross-functional collaboration skills.
Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
Comfortable presenting to clients both face to face and virtually.
Proficient in analysing, evaluating and reporting data.
Microsoft office (including Excel and PowerPoint).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
- Ref. : 1000009061
- Swindon
- Wiltshire
- Apprenticeship Onboarding Officer
Location- Swindon/London (Hybrid- 2-3 days onsite)
6 months FTC
As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.
Role Responsibilities:
Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
Conduct enrolment calls with eligible learners and their employers.
Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
Working to defined deadlines where high levels of accuracy are required.
Experience working within an office environment or customer service role dealing with internal and external stakeholders
Experience of working in Apprenticeships or Education (Desired)
Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
- SN5 7WZ
- Ref. : 1000008994
- Home Based
- Other
- Head of IT & Business Systems QAHE
Fulltime and Permanent Opportunity
Homebased
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As Head of IT & Business Systems, here’s some of the responsibilities:
Managing and enhancing QA HE’s technology business operations and the implementation of new Business Systems, Enhancement Projects and Upgrades. To serve as the interface with assigned business units or functional areas for the purpose of business technology efficiency, development, solution discovery, service management, risk management, and relationship management.
Working across a vast range of stakeholders within QAHE and the wider group, including Executive Team members and the Group Chief Technology Officers to drive commonality and share strategic initiatives with common goals.
Responsible for multi-functional technologies including on-premises Campus tech and Cloud solutions to improve the experience of both staff members, (back office/lecturers/delivery personnel), and front office (learners/students/applicants).
Serving as the business relationship link between the business units and IT at all levels (including executive).
Providing highly valued strategic consulting level support and guidance through key IT initiatives.
Communicating with decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests, projects and initiatives.
Proactively sharing knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
Partnering with business leadership and other key stakeholders to define opportunities and to identify and prioritise projects based on predefined criteria (such as return on investment, productivity, compliance)
Here’s a little more about the role: click through to read the full job description outlining the job role, skills and experience required.
Devising and establishing Business Technology systems to support the implementation of strategies set by the Exec.
Overseeing all technology operations and evaluating them according to established goals
Purchase functionally efficient and cost-effective technological equipment and software.
Introduction of technology to assist in operational efficiency & the delivery of learning
Engaging with Senior members of other functions within the business to identify and understand technology requirements and solutions.
Engagement with IT Directors and Senior IT members of staff within Partner Institutions, to engage with their roadmap to drive out potential synergies that can be introduced within QAHE to further strengthen partner relations
- HOMEBASED
Refine search
Refine search by selecting suggested filters
