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Number of results: 3 vacancy(s)

1

Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

Head of Data & Engineering (QAHE) London OR Birmingham OR Manchester based

Ref. : 1000008992
London, Manchester or Birmingham
England
Head of Data & Engineering QAHE Fulltime and Permanent Opportunity London OR Birmingham OR Manchester based. Dear all, I am really pleased to tell you about a QAHE internal opportunity now open for application. As our Head of Data and Engineering, you'll be the strategic leader at the intersection of our data and technology initiatives. You'll be responsible for building, leading, and mentoring a high-performing team of data engineers and Insight analysts & business analysts a. Your primary focus will be to design, develop, and implement scalable data architectures and engineering solutions that drive business intelligence, reduce technical complexity and drive seamless integrations. You'll translate complex business needs into technical specifications, ensuring our data infrastructure is robust, secure, and future proof. This is a hands-on leadership role where you'll balance technical expertise with strong people management and strategic vision, ultimately empowering our organization to leverage data as a core asset. Here’s a little more about the role: click through to read the full job description outlining the job role, skills and experience required. Strategic Leadership: Define and execute the overall data and engineering strategy, aligning with company goals and anticipating future needs. Team Leadership & Development: Recruit, manage, mentor, and develop a multidisciplinary team of data and engineering professionals, fostering a culture of innovation, collaboration, and continuous improvement. Architectural Design: Design, implement, and maintain robust, scalable, and secure data platforms, pipelines, and engineering solutions, ensuring data quality, integrity, and accessibility. Technical Oversight: Provide technical leadership and guidance across all data and engineering projects, ensuring best practices in data governance, security, and MLOps. Cross-Functional Collaboration: Partner closely with product, analytics, and other business units to understand data requirements and deliver impactful solutions. Resource Management: Manage resources, and vendor relationships related to data and engineering initiatives. Innovation & Research: Stay abreast of emerging technologies and industry trends in data and AI, driving their adoption where beneficial. Experience required: Experience in business systems, systems analysis and data engineering Experience in solution design for data initiatives – migration, integration, ETL, data warehouse structures Cloud Platforms: In-depth knowledge and hands-on experience with MS Azure and their data services. Data Technologies: proficiency with a data technologies, including relational and NoSQL databases, data warehousing solutions & ETL/ELT tools. Agile Methodologies: Experience working with Agile development methodologies (Scrum, Kanban). If interested, please formally apply for the vacancy via the People Link portal where you can click through to read

Programme Leader (MSc International Business)

Ref. : 1000008674
London, Manchester or Birmingham
England
Programme Leader (MSc International Business)- Ulster University I am really pleased to tell you about a QAHE internal opportunity for a Programme Leader (MSc International Business) now open for application. QAHE is recruiting for the role of Programme Leader for the Ulster University MSc International Business Programme. As Programme Leader, you will have overall responsibility for leading and managing academic delivery of the MSc International Business programme in partnership with Ulster University. You will ensure compliance with academic standards, high quality student experience and building a high calibre academic programme/s team Key responsibilities (please click through to read the job description in full) To support the effective delivery of the management of a postgraduate degree programmes at the research/dissertation phase To co-ordinate and plan delivery of the year of the programme being delivered To act as the first point of contact for academic queries regarding the dissertation/research phase of postgraduate programme To contribute to management of the academic and operational relationship with the university on a day-to-day basis To implement the University’s academic and quality assurance policies and procedures, to be accountable for academic standards To monitor and review student achievement/progression and implement additional support mechanisms as appropriate. To improve established and develop learning and teaching approaches to support student achievement and experience. To teach on modules as appropriate, as well as taking module leadership where required To support less experienced lecturers when needed as directed by Academic Managers Fair allocation and coordination of dissertation/project supervisors To liaise with a team of Lecturers regarding delivery, assessment, marking and management of undergraduate dissertations and research projects Develop policy and procedure to enhance the process and experience of staff and students. Support the mentoring and development of the faculty Must have's Relevant academic programme management experience – Essential. Doctorate Degree (or close to completion)- Desirable HEA Fellowship – desirable If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required. Here’s what to do:   Login to Peoplelink Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application    The deadline for applications is set as 18/07/ 2025 at 17.30pm

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Number of results: 3 vacancy(s)

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