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Number of results: 2 vacancy(s)

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Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

Mental Health Practitioner

Ref. : 1000008900
Manchester
Lancashire
Mental Health Practitioner to Students within Higher Education Manchester, Fulltime & Permanent Role Hybrid Working Monday – Friday 9-5.30pm 3 days on campus, 2 days from home Do you have experience of supporting students and adults with their mental health? Are you calm, collected, compassionate and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As a Mental Health Practitioner (and in collaboration the welfare team, learning support team and student relations team), you will have the experience and knowledge to contribute to the effective implementation & delivery and development of a range of services including individual support sessions, managing a caseload, hosting events, and providing a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources. As a Mental Health Practitioner, you will be a part of the Mental Health Team and be responsible for managing your own caseload, providing person-centered, bespoke & evidence based mental health interventions to support student wellbeing and overcome barriers to engagement. You will be responsible for managing crisis situations and safeguarding students in accordance with statutory guidance and procedures. This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities. Here’s a flavour of what’s involved: (click through to read the JD) Manage a caseload of undergraduate and postgraduate students with mental health difficulties and/or disabilities, delivering focused therapeutic interventions both in person and remotely, and co-ordinating support across a range of services to optimise their student experience. Provide targeted support where appropriate at periods of transition e.g. pre-entry, suspense and placements. Establish effective working relationships with external service providers, (GPs, specialist mental health services, social care), to facilitate students’ access appropriate medical support. Promote timely, effective information sharing and collaborative working. Support in the delivery of all welfare services, this can be on campus, via the phone or email. Provide urgent triage, assessment and robust, collaborative risk management interventions to students experiencing a mental health crisis, referring to and liaising with internal and external service providers as appropriate. Provide comprehensive mental health assessments to students presenting with significant mental health needs and provide appropriate advice, signposting and referral on to additional services. Apply now – here’s how! Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you! #wellbeing #manchester #studentwelfare #mentalhealth #studentsupport
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Number of results: 2 vacancy(s)

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