- Ref. : 1000008802
- Home Based
- Other
- Senior Salesforce Administrator
Remote
We are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing management, optimization, and enhancement of our Salesforce platform. This role requires a deep understanding of Salesforce best practices, strong technical skills, and the ability to collaborate with various departments to support business processes and drive efficiency.
Role Responsibilities:
Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings.
Customisation and Configuration: Customise and configure Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builder to meet business requirements.
User Support and Training: Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption and proficiency.
Integration: Manage and support integrations between Salesforce and other business systems, ensuring seamless data flow and process automation.
Reporting and Dashboards: Develop and maintain custom reports and dashboards to provide actionable insights and support data-driven decision-making.
Release Management: Plan and execute Salesforce releases, including sandbox management, testing, and deployment of new features and enhancements.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to understand business needs and deliver effective Salesforce solutions.
Your Experience/Skills:
Experience: Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role.
Certifications: Salesforce Administrator (ADM 201) is required. Additional Salesforce certifications are desirable.
Technical Skills: Proficiency in Salesforce configuration, customisation, and administration. Experience with Salesforce integrations.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- LS10 1NE
- Ref. : 1000008440
- Leeds (Brewery Wharf)
- Yorkshire
- Apprentice IT Service Desk Technician
Leeds, Onsite
About the Position:
Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!
You’ll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you’ll play a key role in the continued growth of QA.
You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
As this role is based at the QA HQ you will give support via telephone and also in person desk side.
Key Responsibilities
Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc.
Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.
Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues.
Escalate incidents where required to 2nd and 3rd line teams.
Display excellent customer service and maintain outstanding customer satisfaction levels
About You:
Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career.
You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
- E1W 1UN
- Ref. : 1000008679
- Birmingham (Louisa Ryland House)
- Birmingham
- IT Support Technician
Birmingham
What you’ll be doing?
Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs. To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE.
Ensure that the Student IT experience both in and outside of the classroom environment is positive.
Providing first line response to emerging and ongoing classroom technology issues.
Assist in classroom expansions, changes and provisions where necessary.
You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience.
You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required.
Key Responsibilities
Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues
Support delivery of projects as requested by line manager
Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business
Ensure a professional customer facing attitude and response is maintained at all times.
Issues identified are pursued to satisfactory resolution or escalated through line management.
Monitor, identify, report and rectify issues/problems as appropriate
Your Experience
Server/Comms room management, including cable management, patching and labelling
Desirable: Technical setups including workstation / server builds
Demonstrable experience in writing /maintaining technical documentation
Demonstrable evidence of analysing and resolving technical issues.
- EC1R 4TF
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