QA - Search results(5 vacancies/1)-Profession : Operations - HE / Profile : IT-->Data & Reporting

Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

Mental Health Practitioner

Ref. : 1000008900
Manchester
Lancashire
Mental Health Practitioner to Students within Higher Education Manchester, Fulltime & Permanent Role Hybrid Working Monday – Friday 9-5.30pm 3 days on campus, 2 days from home Do you have experience of supporting students and adults with their mental health? Are you calm, collected, compassionate and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As a Mental Health Practitioner (and in collaboration the welfare team, learning support team and student relations team), you will have the experience and knowledge to contribute to the effective implementation & delivery and development of a range of services including individual support sessions, managing a caseload, hosting events, and providing a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources. As a Mental Health Practitioner, you will be a part of the Mental Health Team and be responsible for managing your own caseload, providing person-centered, bespoke & evidence based mental health interventions to support student wellbeing and overcome barriers to engagement. You will be responsible for managing crisis situations and safeguarding students in accordance with statutory guidance and procedures. This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities. Here’s a flavour of what’s involved: (click through to read the JD) Manage a caseload of undergraduate and postgraduate students with mental health difficulties and/or disabilities, delivering focused therapeutic interventions both in person and remotely, and co-ordinating support across a range of services to optimise their student experience. Provide targeted support where appropriate at periods of transition e.g. pre-entry, suspense and placements. Establish effective working relationships with external service providers, (GPs, specialist mental health services, social care), to facilitate students’ access appropriate medical support. Promote timely, effective information sharing and collaborative working. Support in the delivery of all welfare services, this can be on campus, via the phone or email. Provide urgent triage, assessment and robust, collaborative risk management interventions to students experiencing a mental health crisis, referring to and liaising with internal and external service providers as appropriate. Provide comprehensive mental health assessments to students presenting with significant mental health needs and provide appropriate advice, signposting and referral on to additional services. Apply now – here’s how! Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you! #wellbeing #manchester #studentwelfare #mentalhealth #studentsupport
TBC

International Admissions Officer

Ref. : 1000008830
London (Middlesex Street)
London
Admissions Officer, QA Higher Education Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you!
E1 7HT

Senior BI Analyst

Ref. : 1000008984
Home Based
Other
Senior BI Analyst Home based Permanent About the role: The QA Insights Team focus on providing key data analysis and insights to our colleagues in QA. You will be a senior member of the team playing a crucial role in driving the company’s growth and development through strategic analysis and transformation initiatives. Key Responsibilities Conduct research and analysis to identify business transformation opportunities and develop strategies for improvement. Collaborate with cross-functional teams to gather requirements, build/design a scope, take lead in meetings with stakeholders, test, implement, document, workshop, complete maintenance. Interpret and visualise data, analyse results using statistical techniques and provide ongoing reports. Work closely with the wider data engineering team to ensure changes are implemented in line with business requirements. Leverage the team to deliver fast paced and effective responses to ad hoc analysis requests and queries. Act as a bridge between the business functions and IT ensuring clarity of requirements for our IT team. Collaborate with IT to develop and improve underlying data. Identify, analyse, and interpret trends or patterns in complex data sets. Your Experience With QAs focus on being winners in the digital revolution, your experience in business transformation and BI tool is needed. Has worked extensively with BI tools in medium to large enterprise organisation with 5+ Years’ experience in a Data Analytical role. Strong analytical and problem-solving skills, with the ability to gather, interpret, and analyze complex data. Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders. Strong stakeholder management skills, with the ability to collaborate and influence teams at all levels of the organization. Proven ability to drive change and implement transformation initiatives. Knowledge of industry standards and best practices in business transformation Experience in an Education / Apprenticeship sector is ideal. Essential: Data Analysis Skills Experience in producing trend/pattern analysis to track data journeys. Visualisation Our software of choice is Power BI, but experience in similar software (e.g. Tableau, Looker, Qlik) DAX Strong Excel skills Preferable: CRM experience (BUD, Maytas, Salesforce) JIRA
HOMEBASED

Registry Retention Team Manager, London

Ref. : 1000008655
London (Rosebery Avenue)
London
Registry Retention Team Manager London – Hybrid Working 1 to 2 days on campus weekly. Fulltime and Permanent Opportunity Dear all, I am really pleased to tell you about a QAHE internal opportunity now open for application. As Registry Retention Team Manager, you will be responsible for the co-ordination of the Registry Retention function for all University Partners. Working closely with the Head of Registry Retention and Engagement to co-ordinate the operation, staff and processes, ensuring that the teams deliver an effective, timely, and customer focused service. Here’s a little more about the role: click through to read the full job description outlining the job role, skills and experience required. Undertake key aspects of student retention activities, including managing the Registry Retention inbox, effective monitoring of ongoing Registry Retention support requests, cross-departmental collaboration to support student retention cases, and oversight of the Risk Register function. Student Case Management including communication with a variety of stakeholders. Retention representation at key internal meetings and case conferences Ensure that operations comply with university regulations, as well as wider Higher Education policies and procedures and provide advice to students and colleagues. Escalation point for complex student retention cases. Leading process improvements to enhance efficiencies within the team. Line management of a hybrid-team of Registry Retention Specialists Experience required: Experience in multi-department student support case management Experience in real-time conflict resolution and managing customer satisfaction. Extensive administrative experience within the education sector particularly focusing on Student Retention Experience of multi-tasking and delivery to agreed timescales. Understanding of Higher Education policies and regulations including OFS, Student Finance, and UKVI Extensive experience working across different University Partners and/or other external stakeholders. Experience of managing and prioritising complex workloads Experience of leading a team If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description. Here’s what to do:   Login to Peoplelink Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application    The deadline for applications is set as 5.30pm Friday 18th July 2025
EC1R 4TF

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