QA - Search results(44 vacancies/1)-Region : Europe

Solutions Engineer
- Ref. : 1000008926
- London (International House)
- London
- Role: Solutions Engineer Location: London (Hybrid - Client and office locations) Competitive Salary + Commission We’re seeking a Solutions Engineer to support our teams in scoping, positioning and winning high-value strategic deals with a specific Vertical. This role sits at the intersection of sales, product and delivery, working with clients to demonstrate products and solutions as well as work through how these can be developed to meet their individual needs. The role will be focused on translating customer problems into compelling solutions and orchestrating internal teams to build winning proposals. Key Responsibilities: Solution Demonstration, Scoping and Design The ability to run demonstrations of existing products, in turn selling the platform as a key part of the overall offering. Translate customer needs into tailored enterprise learning and transformational solutions. Develop high-quality solution narratives, statement of works (SOWs), pricing models and technical documentation. Client Engagement Join sales meetings to provide subject matter expertise and technical credibility when it comes to solutions. Build trust with senior client stakeholders, including but not limited to, Chief Transformation Officers, Chief Information Officers and Chief Data Officers Proposal and Bid Support Lead, or support the Bid Team with, responses to Requests for Information (RFIs) / Requests for Proposals (RFPs), bringing together cross-functional input, where appropriate. Collaborate with product specialists, delivery and commercial teams, to align on solution feasibility, cost and margin. Internal Enablement and Strategy Work closely with Marketing and Product to stay up-to-date on new offerings and capability areas. Identify and share insights from the market to inform solution development and product roadmap. Your Experience/Skills Experience in pre-sales, sales engineering, solution consulting and / or a technical account management. Strong understanding of enterprise sales processes and what it takes to win complex deals. The ability to lead solution design and collaborate across commercial, technical and delivery teams. Comfortable engaging with C-level stakeholders and translating technical detail into business value. Background in SaaS, digital learning, Enterprise IT, consulting and /or digital transformation is a plus.
- E1W 1UN
Credit & Income Supervisor
- Ref. : 1000008793
- London (Rosebery Avenue)
- London
- Credit & Income Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Credit & Income Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
- EC1R 4TF
Strategic Account Executive
- Ref. : 1000008891
- London (International House)
- London
- Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week We are seeking an accomplished and results-driven Strategic Account Executive to join our Enterprise Market division. This position offers a significant opportunity to combine strategic vision with sales expertise, making a significant impact on our growth and success in the enterprise market. Key Responsibilities: Conduct your individual prospecting and develop/close new sales opportunities for QA solutions Identify key enterprise accounts within your sector of expertise (Financial Services & Insurance, SI’s/PS & Tech, FMCG & Pharma, or Media/Telco & Retail) and create tailored account plans to drive growth Create and deliver accurate forecasts Sell our content, product and solutions to prospects through product demonstrations, video calls, and face-to-face presentations and workshops at C-Suite, VP and Director level Coordinate and work with extended team members in Product, Content and Marketing Provide tailored industry insight and best practices to help prospective clients maximize their return on investment and achieve measurable outcomes Collaborate with Customer Success managers to deliver exceptional results that will ultimately lead to more business Work closely with Customer Success to ensure world class onboarding and customer satisfaction Strategically align with Customer Success and Solutions Engineering to grow/expand existing accounts About you: On-quota, B2B enterprise sales experience with a strong track record within your sector of expertise — whether Financial Services & Insurance, SI’s/PS & Tech, FMCG & Pharma, or Media/Telco & Retail Proven track record of strategic outreach and sourcing new business accounting for 80+% of your quota attainment Previous experience selling business solutions to the e-learning industry is preferred but not mandatory Ability to uncover and resolve deep business issues by framing conversations around client goals and industry-specific challenges An extensive network of decision makers, stakeholders, and C-suite relationships within your sector, demonstrating credibility and influence History of consistent quota over-achievement in highly competitive markets Ability to work in a rapidly expanding and changing environment Excellent presentation skills and the ability to effectively articulate our solution’s value proposition as part of an overall business solution. Good skills with Salesforce and similar tools is preferred Hands-on attitude, ambitious and passionate Great knowledge of the digital space and ability to work with a variety of SaaS tools Solid knowledge and familiarity with cloud, software and data (you are familiar with AWS, Azure, GCP, DevOps, Software Development etc) is a strong plus for this role and definitely a big bonus
- E1W 1UN
Bid Writer
- Ref. : 1000008681
- Home Based
- Other
- Bid Writer Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Bid’s team, this role will be to support in identifying and converting new business opportunities through the management and delivery of professional proposals and developing and writing high-quality bid proposals, executive summaries, technical responses and support pricing strategies. Key Responsibilities: Bid Management: Oversee the bid process, including planning, coordination, and submission of bids. Ensure all deadlines are met and that proposals are compliant with client specifications. Research: Conduct thorough research to understand client requirements, industry standards, and competitive landscape. Contribute to the daily operation of the QA central Bid Team including sharing common tasks Work closely with sales and technical teams to gather relevant information and insights for bid proposals. Experience: Public and private sector bids, in storyboard formats. Structured proposal methodologies, such as Shipley Portals (bravo/jaggaer, delta, ariba etc) Expertise in storytelling -transforming input from SMEs and Sales leads into compelling storytelling content Skilled in preparing and editing high-quality written content that effectively communicates the value proposition.
- HOMEBASED
PMQ Project Management Trainer
- Ref. : 1000008481
- London (International House)
- London
- Project Management Trainer Location: London OR South east of England Hybrid/remote (60-70% remote) Employment Type: Full-time / Permanent Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training? If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities! What’s my purpose? When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching! What responsibilities would I have? You’ll be delivering core PPM courses to practitioner level that is APM PMQ You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement You will be providing learners with post-course support through various avenues of contact where necessary Like with most roles, you’ll need to undertake some administrative tasks too! What do I need to apply and succeed? You’ll be teaching project management courses, so we’d ask you have a APM PMQ qualification OR People Cert's Managing Successful Programmes You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career! Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
- TBC
Lecturer EAP English for Academic Purposes, Birmingham
- Ref. : 1000008896
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in EAP, English for Academic Purposes QA Higher Education, Birmingham City Centre £50 per hour, sessional contract, weekend Saturday F2F & Sunday Online Weekday teaching may also be available if suited. English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you. About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes. Here’s a little of what you’ll be doing: To plan, prepare and deliver EAP and Skills modules. To mark and provide appropriate feedback on oral and written work. To attend and contribute to CPD training sessions organised internally or externally. To provide academic support to students on EAP and Skills modules. To adhere to and maintain academic standards and quality assurance within the EAP team. To provide pastoral care and support to international students on our EAP programmes. To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities. Bring your experience: Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA). Membership of the HEA would be advantageous. A little about the Team: The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education: Our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will undertake a Basic DBS check. #eap #lecturer #highereducation #delta #TEFLQ #qahighereducation #birmingham #english #english #lecturer
- B3 3PL
International Admissions Officer
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #highereducation #administrator #london #birmingham #manchester #remote #studentapplications
- B3 3PL
Senior People Partner
- Ref. : 1000008924
- London (International House)
- London
- Senior People Partner London (3 days a week in office), occasional travel to Slough QA are seeking an accomplished and strategic HR professional with over 10 years of experience driving people initiatives in fast-paced, high-growth environments. You will have a proven track record of partnering with senior leadership to align people strategy with business goals, enhance employee experience, and lead change management across diverse functions. Adept at navigating complex organisational structures, implementing performance and engagement frameworks, and fostering inclusive workplace cultures. Role Responsibilities: • Collaborate closely with leaders to understand and analyse people challenges, and develop commercially focused People plans to maximise employee engagement and organisational sustainability • Manage complex employee relations issues, mediating and resolving conflict when necessary • Lead on the people aspects of business transformation and change initiatives, ensuring effective organisational design and modes of working Identify gaps in internal capabilities and performance and build strategic recruitment and development plans to achieve desired business results • Oversee effective implementation of all annual cycle events working with the People Operations, Talent and Experience team • Project manage key People initiatives alongside the People Experience Managers • Advise and coach leaders and managers on People policies & practices and interpersonal skills • Champion organisation values and culture ensuring they are clearly communicated and contribute to a positive work environment • Flexibility - some travel to other sites within the UK will be required Your Experience/Skills: • Many successes in delivering stated business objectives through effective business partnering • Managing multiple stakeholders, sometimes with conflicting agendas, and facilitating teams to deliver group objectives • Sound talent management and workforce planning experience • Exposure to TUPE and post-close integration activity would be advantageous • Experience across multiple organisations with some blue-chip exposure in recent past • Generalist knowledge base, with strengths in change and/or talent management • In depth working knowledge of current employment law
- SL1 1SG
Client Relationship Director
- Ref. : 1000008854
- Manchester (St James Buildings)
- Lancashire
- Sales – Client Relationship Director Full-Time/Permanent Salary - Competitive Salary + Commission Location - Cheltenham or Manchester About QA Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes. To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence. Key Responsibilities Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics What You'll' Bring Good communication for internal and external stakeholders up to C suite level Driven and hungry for the sale Dynamic and innovative Willing to challenge the status quo Demonstrable success in sales Sounds great, doesn’t it? And in return we will offer you
- M1 6FQ
Customer Success Manager
- Ref. : 1000008857
- UK
- Other
- Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services
- TBC
AI Engineering Trainer
- Ref. : 1000008366
- Home Based
- Other
- AI Engineering Trainer (Level 6) Home based About our role: As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop. Key Responsibilities To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments To contribute to the wider team activities on assessment and teaching as required. To make an active contribution to ensure this programme continues to improve, and that all Skills & Abilities • A background in training in AI engineering • Experience with one or more of the following tools; PyTorch, Python, R, C#, Java • Desirable with one or more Cloud-native data services, such as; AWS, Azure • Experience of data science related technologies or strong understanding of statistics and programming skills Subject Areas (suggested in the AI and Data area but not limited to) Data Machine learning SQL Data Visualisation - Power BI Data Analytics / Statistics Your Qualifications and Knowledge Essential: A post-graduate degree (MSc) Subject specific qualifications Desirable: PhD Teaching qualification
- B5 4UA
Learning Designer
- Ref. : 1000008904
- London (International House)
- London
- Learning Designer London/Hybrid (2 days in the office) 12 months FTC As a Learning Designer you will: Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs. Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards. Key Responsibilities You will ensure that the design and development of modules and other assets are completed to: specification time budget quality standards. Your success in the role will ultimately be measured by delivering better outcomes for learners and the client. Skills & Abilities Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent stakeholder management skills. Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Familiarity with different media, their role and potential use cases in learning design Strong learner focus, and design thinking ethos Strong writing skills, including video scripting Proactive and collaborative communication approach A good understanding of the eLearning industry: existing and emerging platforms Preferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations. Your Knowledge Excellent knowledge and understanding of pedagogy and learning design theory is essential. A good understanding of the digital learning industry including competitors, key suppliers and technologies is an asset.
- HOMEBASED
Senior Service Delivery Specialist
- Ref. : 1000008856
- Cheltenham (Delta House)
- Gloucestershire
- Senior Service Delivery Specialist Cheltenham Joining part of the programmes team to manage a Bursary scheme, supporting new and existing university students. Since the programme launch, there have been 1,281 bursaries awarded with another 110 due to join in 2024. This is a chance to join a welcoming and mature area of the business with exciting expansion opportunities on the horizon. Role Description As the ‘Student Engagement Lead’ the roles and responsibilities are: Responsible for the accurate and timely payments to students throughout the year Slack Master – responsible for Slack student interaction – this includes inviting students onto the Slack instance and removing students, as well as managing content and answering questions from students Managing the Student Support Mailbox – primary contact for all student’s queries Summer Placements – Student Lead – responsible for ensuring all students attend the mandatory summer placements – chasing and encouraging students End of Year Review Form – ensuring accurate recording of student’s personal details and submitting for payment of their annual bursary – querying data with students Management of MS Forms – accurate recording and querying with students Supporting client organisation, including Pay and accurate entry of student data on client documents and Data systems Recovering bursary payment – including writing to students, recording those on repayment plans and chasing students for repayments Reconciliation of payments from client systems. Requirement to be on client site 1-2 days per week.
- HOMEBASED
Sales Manager
- Ref. : 1000008762
- Manchester (St James Buildings)
- Lancashire
- Sales Manager (Public Sector) Manchester Full time, Hybrid 3 days in office Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets. Key Responsibilities: Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team. Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Experience: Strong track record of delivering stretching sales targets as an individual contributor Buddied and mentored junior sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Knowledge of QA business solutions Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives
- M1 6FQ
Learning Designer
- Ref. : 1000008905
- London (International House)
- London
- Learning Designer London/Hybrid (2 days in the office) Permanent As a Learning Designer you will: Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs. Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards. Key Responsibilities You will ensure that the design and development of modules and other assets are completed to: specification time budget quality standards. Your success in the role will ultimately be measured by delivering better outcomes for learners and the client. Skills & Abilities Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent stakeholder management skills. Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Familiarity with different media, their role and potential use cases in learning design Strong learner focus, and design thinking ethos Strong writing skills, including video scripting Proactive and collaborative communication approach A good understanding of the eLearning industry: existing and emerging platforms Preferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations. Your Knowledge Excellent knowledge and understanding of pedagogy and learning design theory is essential. A good understanding of the digital learning industry including competitors, key suppliers and technologies is an asset.
- HOMEBASED
Chief of Staff London OR Birmingham based
- Ref. : 1000008781
- London or Birmingham
- England
- Chief of Staff    QA Higher Education, London OR Birmingham based. Hybrid working with Travel. Closing date for application Friday 13th June Are you a dynamic, determined, ambitious and ready to take on a stretching opportunity within a vibrant team? If you are an outstanding problem solver, passionate about improving education and looking for a varied challenge in a fast-paced, entrepreneurial environment, we would love to hear from you. Our Chief of Staff is a new role to support our QAHE Chief Operating Officer in the development, implementation and operation of the operational strategy and operating model. You can expect a varied role, working across projects, process and systems, where you will need to demonstrate insight and initiative as well as represent the COO. You will plan, coordinate and implement key strategic initiatives across QAHE ensuring full engagement and clarity on initiatives and activities across the business. Strategic Initiatives will be project based in nature focusing on projects of high importance to the COO and Executive team and strategic importance to the business and its stakeholders. Here's some of what’s involved: (click to review full details of the Job Description) The role is expected to manage multiple competing priorities: Designing and managing the business and governance cycle for QAHE including Exec, SMT and wider leadership meetings, All Hands, key workstreams and their regular meeting cycles Supporting governance and performance management of the organisation, including attending, setting agendas for and minuting key meetings Program Managing pieces of work directly, to supporting and communicating business-wide change and Strategic Initiatives. Thought leadership and external scanning for market and competitive insight as well as Higher Education policy to inform operational strategy. Supporting the COO directly to prioritise and manage workload, representing the COO in different meetings and with different audiences when appropriate. Develop the COO’s presentations and speeches for internal, external and partner meetings. Support the COO and Exec team in all aspects of external relations, including planning for and execution of key business events. Support workstreams directly as required, for example the Target Operating Model and Digital Transformation activity as these pieces of work reach critical points in their delivery. An ear to the ground for the COO and Exec team on company morale and culture, key people issues or communications challenges, for instance. #chiefofstaff #generalmanager  #MBA  #MBAgraduate #london #birmingham #qahighereducation  
Lecturer in Digital Landscape/ Transformation/E Business - Level 7
- Ref. : 1000008603
- Manchester
- Lancashire
- Lecturer in Digital Landscape/ Transformation/E Business - Level 7 QA Higher Education – We have sessional / full-time positions. Mode of delivery: Face-to-Face (F2F) Location: On sight teaching at Manchester City Centre Campus Immediate Opportunity Are you an experienced Higher Education Lecturer in Digital Landscape/ Transformation looking for a flexible contract / full time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, i Ensuring / supporting / managing students’ progression and academic achievement at Level 7. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Experience of teaching Research Methods at Level 7 is an added advantage. Additional Requirements: You must hold a PhD or close to completing a PhD (12 months to completion) You must be in possession of a Masters’ degree in Digital Landscape/ Transformation or related subject areas. You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts. A chance to share and learn delivery best practice and industry leading knowledge. Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the basic DBS check. #phd #research #highereducation #manchester #digitallandscape #transformation #ebusiness #level7 #qahighereducation
- TBC
Project Manager (Non Technical) London OR Birmingham based
- Ref. : 1000008780
- Birmingham (Louisa Ryland House)
- Birmingham
- Project Manager within HIGHER EDUCATION QA Higher Education, London or Birmingham based, initial 6 months fixed term contract. Hybrid working with some travel mainly to Birmingham and London. We have recently commenced a major piece of work for our business to apply to be OfS (Office for Students Regulator) registered, and we require the business to be OfS ready within the timescale set. We are seeking an experienced Project/Change Manager (non-technical) to support the project sponsor and lead the successful delivery of our complex project. You will play a pivotal role in ensuring programme excellence, strategic oversight, and stakeholder alignment across multiple teams. About our role:  As Project Manager you will support the programme, which will include a large degree of project management, supporting the 3 workstream leads with developing requirements and the consequent work packages, project planning, risk management etc, and ensuring the overall plan and project artefacts are pulled together to deadline. Alongside your experience of managing projects with successful & on budget outcomes, you will ideally hold a relevant Project Management qualification. Here’s some of what’s involved: (click through to view the full JD) Planning Working with the sponsor, workstream leaders and others to translate the requirements and activities into work packages and an overall project plan; Develop project scope, timelines, and budgets.  Organisation Coordinate tasks, resources, and teams to ensure project execution.  Communication Communicate project progress to stakeholders, including clients, team members, and management.  Resource Management Allocate and manage project resources, including personnel and budgets.  Problem Solving Identify and resolve issues that arise during the project lifecycle.  Stakeholder Management Manage stakeholder expectations and ensure their satisfaction. Drive All aspects of the project to ensure that it delivers best results for the business and is aligned to business needs in line with the agreed roadmap. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.  #qahighereducation #highereducation #projectmanagement #studentsupport #Birmingham #officeforstudents #OfS #projectmanager
- B3 3PL
Administrator within our Income Team, London
- Ref. : 1000008631
- London
- London
- Administrator within our Income Team London, QA Higher Education Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team. Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Database management experience desirable Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake a basic DBS check We look forward to hearing from you! #customerservice #administrator #LifeAtQA #highereducation #London #graduate
- B3 3PL
Service Delivery Manager
- Ref. : 1000008783
- Home Based
- Other
- Service Delivery Manager – Apprenticeships (Service Delivery) Location: Home Based - with travel required as per customer/internal requirements FIXED TERM CONTRACT - 12 Months About the role: As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies. Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes. Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions. Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered. Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed. Your Benefits: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
- HOMEBASED

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