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Strategic Account Executive

Ref. : 1000008891
London (International House)
London
Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week We are seeking an accomplished and results-driven Strategic Account Executive to join our Enterprise Market division. This position offers a significant opportunity to combine strategic vision with sales expertise, making a significant impact on our growth and success in the enterprise market. Key Responsibilities: Conduct your individual prospecting and develop/close new sales opportunities for QA solutions Identify key enterprise accounts within your sector of expertise (Financial Services & Insurance, SI’s/PS & Tech, FMCG & Pharma, or Media/Telco & Retail) and create tailored account plans to drive growth Create and deliver accurate forecasts Sell our content, product and solutions to prospects through product demonstrations, video calls, and face-to-face presentations and workshops at C-Suite, VP and Director level Coordinate and work with extended team members in Product, Content and Marketing Provide tailored industry insight and best practices to help prospective clients maximize their return on investment and achieve measurable outcomes Collaborate with Customer Success managers to deliver exceptional results that will ultimately lead to more business Work closely with Customer Success to ensure world class onboarding and customer satisfaction Strategically align with Customer Success and Solutions Engineering to grow/expand existing accounts About you: On-quota, B2B enterprise sales experience with a strong track record within your sector of expertise — whether Financial Services & Insurance, SI’s/PS & Tech, FMCG & Pharma, or Media/Telco & Retail Proven track record of strategic outreach and sourcing new business accounting for 80+% of your quota attainment Previous experience selling business solutions to the e-learning industry is preferred but not mandatory Ability to uncover and resolve deep business issues by framing conversations around client goals and industry-specific challenges An extensive network of decision makers, stakeholders, and C-suite relationships within your sector, demonstrating credibility and influence History of consistent quota over-achievement in highly competitive markets Ability to work in a rapidly expanding and changing environment Excellent presentation skills and the ability to effectively articulate our solution’s value proposition as part of an overall business solution. Good skills with Salesforce and similar tools is preferred Hands-on attitude, ambitious and passionate Great knowledge of the digital space and ability to work with a variety of SaaS tools Solid knowledge and familiarity with cloud, software and data (you are familiar with AWS, Azure, GCP, DevOps, Software Development etc) is a strong plus for this role and definitely a big bonus
E1W 1UN

Customer Success Manager

Ref. : 1000008857
UK
Other
Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services
TBC

Senior Service Delivery Specialist

Ref. : 1000008856
Cheltenham (Meridian House)
Gloucestershire
Senior Service Delivery Specialist Cheltenham Joining part of the programmes team to manage a Bursary scheme, supporting new and existing university students. Since the programme launch, there have been 1,281 bursaries awarded with another 110 due to join in 2024. This is a chance to join a welcoming and mature area of the business with exciting expansion opportunities on the horizon. Role Description As the ‘Student Engagement Lead’ the roles and responsibilities are: Responsible for the accurate and timely payments to students throughout the year Slack Master – responsible for Slack student interaction – this includes inviting students onto the Slack instance and removing students, as well as managing content and answering questions from students Managing the Student Support Mailbox – primary contact for all student’s queries Summer Placements – Student Lead – responsible for ensuring all students attend the mandatory summer placements – chasing and encouraging students End of Year Review Form – ensuring accurate recording of student’s personal details and submitting for payment of their annual bursary – querying data with students Management of MS Forms – accurate recording and querying with students Supporting client organisation, including Pay and accurate entry of student data on client documents and Data systems Recovering bursary payment – including writing to students, recording those on repayment plans and chasing students for repayments Reconciliation of payments from client systems. Requirement to be on client site 1-2 days per week.
HOMEBASED

Learning Designer

Ref. : 1000008905
Home Based
Other
Learning Designer London/Hybrid As a Learning Designer you will: Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs. Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards. Key Responsibilities You will ensure that the design and development of modules and other assets are completed to: specification time budget quality standards. Your success in the role will ultimately be measured by delivering better outcomes for learners and the client. Skills & Abilities Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent stakeholder management skills. Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Familiarity with different media, their role and potential use cases in learning design Strong learner focus, and design thinking ethos Strong writing skills, including video scripting Proactive and collaborative communication approach A good understanding of the eLearning industry: existing and emerging platforms Preferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations. Your Knowledge Excellent knowledge and understanding of pedagogy and learning design theory is essential. A good understanding of the digital learning industry including competitors, key suppliers and technologies is an asset.
HOMEBASED

Chief of Staff London OR Birmingham based

Ref. : 1000008781
London or Birmingham
England
Chief of Staff    QA Higher Education, London OR Birmingham based. Hybrid working with Travel. Closing date for application Friday 13th June Are you a dynamic, determined, ambitious and ready to take on a stretching opportunity within a vibrant team? If you are an outstanding problem solver, passionate about improving education and looking for a varied challenge in a fast-paced, entrepreneurial environment, we would love to hear from you. Our Chief of Staff is a new role to support our QAHE Chief Operating Officer in the development, implementation and operation of the operational strategy and operating model. You can expect a varied role, working across projects, process and systems, where you will need to demonstrate insight and initiative as well as represent the COO. You will plan, coordinate and implement key strategic initiatives across QAHE ensuring full engagement and clarity on initiatives and activities across the business. Strategic Initiatives will be project based in nature focusing on projects of high importance to the COO and Executive team and strategic importance to the business and its stakeholders. Here's some of what’s involved: (click to review full details of the Job Description) The role is expected to manage multiple competing priorities: Designing and managing the business and governance cycle for QAHE including Exec, SMT and wider leadership meetings, All Hands, key workstreams and their regular meeting cycles Supporting governance and performance management of the organisation, including attending, setting agendas for and minuting key meetings Program Managing pieces of work directly, to supporting and communicating business-wide change and Strategic Initiatives. Thought leadership and external scanning for market and competitive insight as well as Higher Education policy to inform operational strategy. Supporting the COO directly to prioritise and manage workload, representing the COO in different meetings and with different audiences when appropriate. Develop the COO’s presentations and speeches for internal, external and partner meetings. Support the COO and Exec team in all aspects of external relations, including planning for and execution of key business events. Support workstreams directly as required, for example the Target Operating Model and Digital Transformation activity as these pieces of work reach critical points in their delivery. An ear to the ground for the COO and Exec team on company morale and culture, key people issues or communications challenges, for instance. #chiefofstaff #generalmanager  #MBA  #MBAgraduate #london #birmingham #qahighereducation

Lecturer in Digital Landscape/ Transformation/E Business - Level 7

Ref. : 1000008603
Manchester
Lancashire
Lecturer in Digital Landscape/ Transformation/E Business - Level 7 QA Higher Education – We have sessional / full-time positions. Mode of delivery: Face-to-Face (F2F) Location: On sight teaching at Manchester City Centre Campus Immediate Opportunity Are you an experienced Higher Education Lecturer in Digital Landscape/ Transformation looking for a flexible contract / full time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, i Ensuring / supporting / managing students’ progression and academic achievement at Level 7. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Experience of teaching Research Methods at Level 7 is an added advantage. Additional Requirements: You must hold a PhD or close to completing a PhD (12 months to completion) You must be in possession of a Masters’ degree in Digital Landscape/ Transformation or related subject areas. You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts. A chance to share and learn delivery best practice and industry leading knowledge. Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the basic DBS check. #phd #research #highereducation #manchester #digitallandscape #transformation #ebusiness #level7 #qahighereducation
TBC

Project Manager (Non Technical) London OR Birmingham based

Ref. : 1000008780
Birmingham (Louisa Ryland House)
Birmingham
Project Manager within HIGHER EDUCATION QA Higher Education, London or Birmingham based, initial 6 months fixed term contract. Hybrid working with some travel mainly to Birmingham and London. We have recently commenced a major piece of work for our business to apply to be OfS (Office for Students Regulator) registered, and we require the business to be OfS ready within the timescale set. We are seeking an experienced Project/Change Manager (non-technical) to support the project sponsor and lead the successful delivery of our complex project. You will play a pivotal role in ensuring programme excellence, strategic oversight, and stakeholder alignment across multiple teams. About our role:  As Project Manager you will support the programme, which will include a large degree of project management, supporting the 3 workstream leads with developing requirements and the consequent work packages, project planning, risk management etc, and ensuring the overall plan and project artefacts are pulled together to deadline. Alongside your experience of managing projects with successful & on budget outcomes, you will ideally hold a relevant Project Management qualification. Here’s some of what’s involved: (click through to view the full JD) Planning Working with the sponsor, workstream leaders and others to translate the requirements and activities into work packages and an overall project plan; Develop project scope, timelines, and budgets.  Organisation Coordinate tasks, resources, and teams to ensure project execution.  Communication Communicate project progress to stakeholders, including clients, team members, and management.  Resource Management Allocate and manage project resources, including personnel and budgets.  Problem Solving Identify and resolve issues that arise during the project lifecycle.  Stakeholder Management Manage stakeholder expectations and ensure their satisfaction. Drive All aspects of the project to ensure that it delivers best results for the business and is aligned to business needs in line with the agreed roadmap. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.  #qahighereducation #highereducation #projectmanagement #studentsupport #Birmingham #officeforstudents #OfS #projectmanager
B3 3PL

Administrator within our Income Team, London

Ref. : 1000008631
London
London
Administrator within our Income Team London, QA Higher Education Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team. Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Database management experience desirable Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake a basic DBS check We look forward to hearing from you! #customerservice #administrator #LifeAtQA #highereducation #London #graduate
B3 3PL

Service Delivery Manager

Ref. : 1000008783
Home Based
Other
Service Delivery Manager – Apprenticeships (Service Delivery) Location: Home Based - with travel required as per customer/internal requirements FIXED TERM CONTRACT - 12 Months About the role: As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies. Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes. Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions. Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered. Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed. Your Benefits: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
HOMEBASED

Finance Team Leader - Mat Leave

Ref. : 1000008903
Birmingham (Louisa Ryland House)
Birmingham
Payables Team Leader – Maternity Contract QA Higher Education, Full-time Birmingham Based (Hybrid – 2–3 Days On-Site) Are you an experienced Accounts Payable professional with strong leadership skills and a passion for driving process improvements? If so, we’d love to hear from you! Join our Finance function at QA Higher Education as a Payables Team Leader and help us deliver exceptional service in a fast-paced, dynamic environment. About our role: As Payables Team Leader, you’ll be responsible for leading and managing our Agent Commission Payables team (currently 6 people), ensuring the accurate and timely processing of payments to over 800 Home and International agents. Reporting to the Payables Manager, you'll also play a key role in financial reporting, process optimisation, and supplier management within our shared services environment. Here’s some of what’s involved: (click through to see the full JD) Lead the day-to-day operations of the agents’ accounts payable team with direct line management of five staff. Ensure payments are made accurately and on time within agreed terms and maintain a smooth operation of weekly payment runs. Oversee the production of weekly and monthly payment reports and provide financial analysis on payments and expenditure. Drive process improvements and recommend best practices across systems, reconciliations, and procedures. Set procurement policies and lead on supplier onboarding in collaboration with key stakeholders. Maintain high standards of customer service and manage internal/external stakeholder relationships. Ensure strong financial controls are in place and functioning effectively. Bring your experience: Proven experience managing an Accounts Payable team in a dynamic, fast-paced environment. Strong understanding of control account reconciliations and supplier payment processes. Familiarity with both transactional and management accounting functions. Comfortable working across multiple systems with intermediate to advanced Excel skills. Previous exposure to high-growth or PE-backed organisations (desirable). Excellent organisational and time-management skills. Meticulous attention to detail and commitment to accuracy. Strong analytical and problem-solving capabilities. Confidence in stakeholder engagement and team leadership. Ability to review, challenge, and improve processes effectively. A professional procurement qualification or equivalent relevant experience. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #highereducation #payables #finance #birmingham #teamleader #contract #accountspayables #qahighereducation
B3 3PL

Client Relationship Director

Ref. : 1000008854
Manchester (St James Buildings)
Lancashire
Sales – Client Relationship Director Full-Time/Permanent Salary - Competitive Salary + Commission Location - Cheltenham or Manchester About QA Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes. To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence. Key Responsibilities Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics What You'll' Bring Good communication for internal and external stakeholders up to C suite level Driven and hungry for the sale Dynamic and innovative Willing to challenge the status quo Demonstrable success in sales Sounds great, doesn’t it? And in return we will offer you
M1 6FQ

Data Analytics Apprenticeship Tutor

Ref. : 1000008363
Home Based
Other
Data Analytics Apprenticeship Tutor Remote Full time/Permanent Role Purpose As a Data Analytics trainer with QA, you will be at the forefront of data and technical delivery, working with subject matter experts to develop, design and deliver cutting-edge Apprenticeship programs using the latest industry standard software. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses to promote outstanding delivery. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of delivery, adopting our 6 quality principles Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever-evolving field of data technology Complete accurate and timely attendance registers for 100% delivery Your Experience/Skills: Building and manipulating database applications, both locally and in the cloud Craft captivating learning experiences which demonstrate your design, development, and delivery of learning in Data. Proficient in non-scripting ETL tools. Proficient in Power Bi, Tableau, Qlik and Databricks. Knowledge and experience of data analytics. Champion of data management best practice. Versatility in subject knowledge supporting multiple delivery programme opportunities Shows a thirst for skills, knowledge and understanding in the following: Data storytelling with PowerBI and Desktop (including DAX). Engineering data in Azure. Virtuoso with Microsoft SQL databases (on-premises and within Azure). Data wrangling wizard using C#, R and Python. Passion for lifelong learning and development as a profession.
TBC

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