- Ref. : 1000007106
- Cheltenham (Delta House)
- Gloucestershire
- The role: Cyber Trainer OSCP or OSEP
Location: Gloucester - Commutable OR London - Commutable
Working environment: Virtual + In-person Training, travel is required
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
About the role:
Deliver high quality learning events to all of our learners in a variety of settings i.e., Classroom, Virtual and attended from anywhere. The portfolio topics can be standard or customised professional. Share your expertise internally and externally and build positive relationships.
Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post as requirement for this role.
About you:
Ideally you will be qualified in one or more Cyber certifications
If you have experience delivering accredited training both classroom and virtually, demonstrable success of managing and resolving learning environment issues, are creative and innovative in selecting and adapting strategies to help our learners learn then this could be the role for you.
• Hold a current OSCP certificate, and desirable to hold OSEP certificate.
Our competencies for delivery include:
Ethical Hacking
General Cyber Skills
Cryptography
Malware
Reverse Engineering
A knowledge of Training Development (desirable)
A ‘day in the life’ of a Trainer
Most days you’ll be delivering engaging learning events/training sessions/workshops to our learners in a classroom or virtual setting, with cohort numbers from 8 people plus. You’ll be sharing your subject matter expertise and knowledge of working in industry. Other days you’ll design and develop new learning materials based on client briefs and work on developing your own skills and knowledge to keep your expertise fresh.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000007452
- Manchester (St James Buildings)
- Lancashire
- The role: Business Development Executive
Location: Manchester, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Sales Executive; your focus will be to further grow your account base by prospecting for new business using sales techniques provided and gained from our in-house sales academy and on the job coaching.
About you:
If you have experience working in B2B sales ideally in Public sector and a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Business Development Executive
Prospect new business and nurture your existing client base to maximise high value and long-term opportunities
Grow your existing customers through uncovering revenue opportunities by exploring client needs
Facilitate client meetings and deliver presentations on QA’s offerings in line with the customers’ requirements/needs
Develop, and manage stakeholder relationships
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- M1 6FQ
- Ref. : 1000007287
- Swindon
- Wiltshire
- The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
What QA does:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- SN5 7WZ
- Ref. : 1000007398
- London (International House)
- London
- The Role: Customer Success Director
Location: London - Hybrid Working - Two days a week in the office
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with commission package
About the role
You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets.
This role will represent the voice of the customer need and will ensure we are facilitating solutions that meet customer needs. You will provide expert guidance and advice and ensure positive experiences at every stage and touch point allowing us to build long term partnerships that maximise our Net Revenue Retention (NRR) whilst supporting our New Revenue teams with ongoing contract growth.
As a Customer Success Director, you will play a key role in driving customer goals, product utilisation and business growth by ensuring healthy engagement, success and retention whilst applying a constant growth mindset against our customer base which typically have contracts between 1-6 years.
Day in the life of a Customer Success Director
You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success).
You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships
You will be driving relationships with program owners, sponsors, advocates and key subject matter experts to drive success and measurable outcomes that prove ROI.
- TBC
- Ref. : 1000007435
- Home Based
- Other
- Role: Project Management Apprenticeship Skills Coach
Location: Remote
You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Work with internal Skills Coaches and academic tutors to provide a link between the classroom and their online learning.
Collaborate with academic tutors and track learner progression to ensure learners successfully achieve their apprenticeship programme on time.
Ensure learners are aware and adhere to their 20% off-the-job obligation.
Professionally engage with both employer and learner to provide clear and detailed progression updates and action plans for learners on progress.
Deal with more complex customer questions and complaints in line with Company policy.
You will need to have an organised approach with the ability to handle a large caseload of learners.
Strong written skills are essential due to the data recording/written feedback element of the role. You also need to have the ability to motivate learners as well as work to strict deadlines.
A key part of the role is to provide learners with feedback and support on developing KSBs in line with the BSc Project Management Apprenticeship standard.
It is therefore important that you have:
Recent industry experience in a Project Management role
Excellent research and analytical skills
In depth knowledge of project management principles
Understanding of business change and requirements management
Experience in stakeholder management.
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organizations
What we can offer you:
27 days/year holiday (rising
to 30 days after 5 years of
service)
3 days/year paid training days
Access to digital learning and apprenticeships
Bespoke development programmes and academies
Perks and discounts hub
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
#LI-AW1 #LI-remote
- HOMEBASED
- Ref. : 1000007479
- Slough
- Berkshire
- Customer Service Coordinator
Slough - Hybrid/Remote (2-3 days in office)
Competitive Salary + Benefits
Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment?
Then this role could be great for you! We’re QA – a UK leading training organisation providing high quality courses to our learners and apprentices. Join us on a journey to empower people through learning about all things tech!
What will I be doing?
In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator’s performing the following duties day to day:
*Answering inbound calls from Learners, Apprentices and any other customers calling into QA
*Working with internal and external stakeholders to deliver our services/programmes
*Delivering high levels of customer service to assist the wider team
*Performing administrative tasks and data entry where needed
*Completing tasks following company policies, procedures or methods to agreed timescales
What will I be measured on?
You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base
What is required of me for the role?
*Experience in a customer service role within an office environment
*Experience of data entry, administration (Excel, MS Office and other IT systems etc)
*GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science)
*Ability to travel to our Slough office 2-3 days per week
*Holds full right to work in the UK and is able to underground relevant background checks
- SL1 1SG
- Ref. : 1000007475
- UK
- Other
- The role: Sales / Senior Account Manager / Business Development Manager
Location: UK Wide - Hybrid – 2-3 days in the office close to your home location
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
About you:
If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Senior Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
- TBC
- Ref. : 1000007451
- Home Based
- Other
- Faculty Administrator (AGL1) – Annual Leave Specialist
Home based.
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As a Faculty Administrator (Annual Leave Specialist), you will be responsible for the effective and efficient management of academic staff annual leave bookings, with consideration of academic calendars and teaching schedules.
You will have the ability to support the academic administration functions that link directly with Academic Staff Annual Leave Bookings, Marking processes, Examination Boards, Extenuating/Mitigating Circumstances, Academic misconduct, Virtual Learning Environment (VLE) support, training and enhancement as well as the resit and retake processes.
As Faculty Administrator, you will also act as a point of contact between the academic team and departments associated with student and staff administrative support.
Good communication, administration, IT (including excel) & processing skills are a must for our role.
If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as 5pm Tuesday 28th May 2024
- HOMEBASED
- Ref. : 1000007445
- London (Rosebery Avenue)
- London
- Careers Advisor
QA Higher Education, London
Monday-Friday 9am-5.30pm 4 days on campus, 1 day working from home.
Do you have experience within in the Careers Guidance & Employability sector? Are you keen to work with our Higher Education Students (many of whom are international students) to help guide & place them into employment?
With your qualified knowledge & experience of the employability sector along with having good IT skills ideally including the ability to navigate different online learning platforms etc., then we have the perfect opportunity for you!
About our role: Working within our Careers and Employability service, you will provide careers support to our postgraduate and undergraduate students to enhance their employability skills and career planning.
Here’s some of what’s involved: (click through to view the full JD)
Deliver high quality bespoke career guidance appointments to students and graduates to allow them to make informed decisions about their future career.
Create and deliver workshops and group sessions (such as induction/class drop-ins) informing and promoting the student population and faculty members of our careers & employability service.
Help students to access and make the best use of careers resources and online platforms, using effective listening and questioning skills to accurately diagnose each student’s need.
Encourage students to attend workshops and/or a 1:1 appointment with a Careers Advisor based on their careers/employability requirement, managing the booking system to ensure workshops and appointments are resourced effectively.
Actively develop knowledge of current careers and employability information and trends and contribute to the updating and production of printed and online resources, under the guidance of the Senior Careers Manager.
A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how! Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#LifeAtQA
#highereducation
#london
#careersguidance
#employability
#careersservice
#studentsupport
- EC1R 4TF
- Ref. : 1000007342
- Birmingham
- Birmingham
- Welfare Advisor to Students within Higher Education
Birmingham, Fulltime & Permanent Role
Hybrid Working Monday – Friday 9-5.30pm & 9.30-6pm
Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you!
About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.
Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies.
You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc.
Here’s a flavour of what’s involved: (click through to read the JD)
Responsible for the delivery of provision of student welfare services, including one
to-one appointments, workshops and events, accommodation advice and
support, funding/financial advice and student health advice (all advice to be
within specified policies), learning support and disability support.
To be a member of the safeguarding team, assessing risks and delivering training
to staff
Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.
Assessing and making Safeguarding referrals and providing appropriate support
and assistance providing an emergency service for students in immediate
distress.
Bring your experience:
Ability to be a credible source of guidance & support to academic &
professional services colleagues on student issues that may evoke
concern and risk & duty of care e.g., mental health, urgent incidents,
fitness to study, sexual violence, forced marriage, safeguarding Essential
You will have a proven track record of developing and/or implementing inclusive
policy and practice in an organisational context. Desirable
Experience in working in Higher Education Desirable
Developing & embedding good practice into service delivery Essential
Knowledge of Child Protection, Adult at Risk and Prevent legislation. Essential
#welfare
#studentwelfare
#mentalhealth
#studentsupport
#studentguidance
#birmingham
- M1 6FQ
- Ref. : 1000007458
- London (International House)
- London
- The role: HR Adviser – Employee Relations
Location: London/Slough
Working environment: Hybrid Working
Contract: Fixed Term (6 months Maternity cover)
Hours per week: 37.5 hours per week
Pay type: Competitive salary + benefits +3 free training days
At the core of our business lies the belief that people are our greatest asset. Our dedicated team is always there to lend a helping hand, whether it's enhancing performance, resolving conflicts, promoting well-being, or adapting to change.
We take immense pride in our People advisory team, who work hand in hand with our managers and employees to find the best solutions for both our people and our business.
This role is centered around employee relations in a dynamic and evolving environment. We are seeking someone who is solution-oriented, brimming with innovative ideas, possesses a composed and thoughtful approach, and has comprehensive experience in all aspects of employee relations.
Our team plays a pivotal role in shaping our business culture and making a meaningful impact.
Day in the life of HR Adviser
Engaging with external legal partners
Supporting Senior People Partners with organisational change e.g., short term absence, grievance meetings, performance reviews, restructures, TUPE etc.
Ideally, you’ll have advised on multiple scenarios from being raised at performance/disciplinary through to Employee Tribunal. Finally, you’ll need confidence and tenacity when it comes to advising multiple stakeholders and ensuring actions you’ve advised on are followed up.
Contribute to the review and development of People policies and procedures in accordance with the employment law framework and support the implementation process across the business.
- E1W 1UN
- Ref. : 1000007436
- London (International House)
- London
- Role: Senior Learning Design and Editorial Manager
Location: London (hybrid)
QA has an exciting opportunity for a Senior Learning Design Manager to join the business at a key stage of its growth. In this role you will collaborate with team members and subject matter experts to understand the source content. Leading a fast-paced Learning Design team in the creation of our digital and blended learning content activities.
Playing a key role in implementation of novel or transformation projects, leading on improvement, and liaising with internal and external stakeholders, including adjacent content functions. Maintaining a quality oversight for content and being the point of escalation in the case of queries or issues in need of higher-level intervention.
You will work closely with production teams who will design and create the assets for courses, support the Head of Content and design with the day-to-day activities of the Learning Design Team, and coach and mentor.
Responsibilities:
Developing and refining methods of designing content and providing final quality sign-off where required
Working with the Head of Content Design and Development to maintain operational oversight of an agile team and managing resourcing for the team
Leading the learning design function to engage with clients, learning architects & learning technologists
Acting as an escalation point for the team on content and service issues across multiple projects, and handling wider-impact issues
Championing high quality in UX and accessibility principles for content on-platform, with due regard to diversity and inclusion
Working with other senior content and learning Design team members across Bespoke, Apprenticeships and Digital/Blended, to ensure consistency and quality across our product portfolios
About you:
Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles
Excellent people management and stakeholder management skills
Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning
Experience producing digital content preferably in an eLearning supplier role
Experience delivering and incorporating learning design into products
Experienced people manager with track record in quality and sound operational management practice
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of Circus Street, Cloud Academy and QA.
#LI-AW1 #LI-hybrid
- E1W 1UN
- Ref. : 1000007443
- Birmingham (10th Floor)
- Birmingham
- Finance Team Leader
Birmingham Hybrid working
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As Finance Team Leader you will manage the Agent commission payables team on a day-to-day basis, currently a team of 7, within a busy shared service environment, you’ll play a key role in driving success within our finance department.
If you are a proactive problem-solver with excellent people management abilities and a keen eye for detail, we want to hear from you!
Ensuring Home and International Agents (c800) are paid within the correct payment terms and the delivery of the statement calendar is issued in line with contractual agreements.
You will have the ability to provide financial analysis over supplier payments and expenditure.
Set appropriate procurement policies, supplier on-boarding and management in conjunction key stakeholders.
Take ownership of process improvement in the context of systemising processes and information flows.
The role is Birmingham based and hybrid working
If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as 5pm Tuesday 28th May 2024
- B5 4UA
- Ref. : 1000007431
- London (Middlesex Street)
- London
- Income Officer
London working on campus at Middlesex Street, London
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As Income Officer you will assist with the revenue creation and collection function for QA Higher Education customers.
Managing administrative tasks across the income department. Responding to external and internal communications via phone and email. Assisting with high volume of face to face interactions with customers.
General administrative, assisting in the collection of revenue, issuing instalment plans and minimising risk to maximise cash flow for the business.
Working knowledge of Excel is required
Please note that occasional travel may be required to other campuses outside of London from time to time
If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as 5pm Friday 24th May 2024
- E1 7HT
- Ref. : 1000007374
- London (Middlesex Street)
- London
- CAS Compliance Officer (Admissions), Maternity Contract
London OR Birmingham Hybrid working
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As CAS Compliance Officer will be working in the CAS Compliance Team focused on improving the student journey through the CAS stage and ensuring that a student-focused service is delivered to all applicants. The successful candidate will report to the CAS Compliance Manager and will be primarily responsible for processing CAS requests for partner institutions, checking the applicant documentation and maintaining accurate records in line with the University’s and UKVI requirements.
The role is a maternity contract for a 12-month period and can be based in either London or Birmingham, where you will be expected to come into the office once or twice per week.
If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as 5pm Tuesday 28th May 2024
- E1 7HT
- Ref. : 1000007447
- Cardiff (Uni of South Wales)
- Wales
- Experienced Administrator for our Higher Education Campus
Pontypridd based on campus at the University of South Wales
Fulltime Monday to Friday (can be flexible), maternity contract 12-month contract.
Do you have strong administration experience ideally within the education sector (preferred) or within a busy customer-based function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role: As Student Support Administrator you will be responsible for activities associated with administration, student support, communication and teamwork within a Higher Education environment. The position has both an administrative and service focus with student support at their heart so your day will be spent actively working directly with our international students and lecturers, admissions, welfare and library services staff.
Good IT & systems experience, Word and Excel skills a MUST
Here’s a flavour of what’s involved: (please click through to see the full JD)
Administration to develop and assist the maintenance of consistent and accurate data and documentation along with the organisation, communication, reporting and preparation of activities such as staff and student meetings.
Student support to provide first line face to face, email or telephone support for students in relation to academic assessment procedures, hand in dates and signposting to university regulations.
Communication and teamwork to develop processes and procedures alongside other QA staff to ensure the highest level of customer service is being given be it by phone, email or face to face.
Bring your experience:
Sound administrative experience preferably within the education sector.
Experience of multi-tasking and delivery to agreed timescale.
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change.
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply today - Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#highereducation
#pontypridd
#administration
#studentsupport
#administrator
#education
- WALES
- Ref. : 1000007457
- Cheltenham (Delta House)
- Gloucestershire
- The role: Sales / Senior Account Manager / Business Development Manager
Location: Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with commission
Job purpose:
You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
About you:
If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Senior Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
- GL53 7TH
- Ref. : 1000007130
- London (Rosebery Avenue)
- London
- Security Officer
QA Higher Education, London Holborn Campus
Fulltime & Permanent 2pm-10.30pm Monday to Friday
About our role: As Security Officer you will have the experience to deliver and monitor a streamlined campus security service by monitoring students, staff, visitors and other persons to guard against theft, unauthorised admittance and to maintain security of the premises.
Here’s some of what’s involved: (please click through to view the full job description)
Ensure all security procedures are followed, carrying out required checks and processes in order to provide a safe environment.
Check that all students/Staff entering the building have a valid student card.
Ensure any new students are directed to the Student Services Department to be issued with a pass.
Patrol the building on a regular basis to ensure students are adhering to site processes and regulations.
Ensure any visitors to the building are registered and issued with a Building Visitor Pass.
Respond to any building alarms and investigate disturbances.
Write reports of any irregularities including equipment or property damage, theft, presence of unauthorised persons or unusual occurrences
Provide a reception service – respond to incoming telephone calls in a timely and professional manner, meet and greet all visitors to site.
Record facilities issues on the facilities log for the Facilities Team to action.
Maintain an up to date understanding of QA’s Health & Safety policy.
Help co-ordinate evacuation of the centre in the event of an emergency and to provide support and co-ordination of calls for First Aid, Risk Assessments, Health & Safety issues etc.
Patrol the site to secure the building - ensure all doors and windows are locked and the alarm set.
Bring your experience:
SIA Badge/Requirements – knowing how to defuse or deal with a difficult altercation.
Excellent customer service experience.
Confliction resolution experience
Experience within a similar role
Ability to work well under pressure.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
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#Campussecurity
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#london
#LifeAtQA
- EC1R 4TF
- Ref. : 1000007012
- Site Based
- Other
- DATA ENGINEERING TRAINER
95% Remote
Competitive Salary
Are you a data engineering professional with the desire to teach?
We’re looking for a strong Data Engineer with the capability to develop content and lead our new data apprenticeships training programme (Level 5).
As the UK's leading tech training company providing courses across all verticals, we are passionate about what we do! Looking for a good work life balance and a supportive environment? We offer that too!
What will I be doing?
*Deliver high quality teaching and learning to individuals and groups, as required
*Deliver immersive learning experiences, ensuring engagement through the use of collaboration tools
*Develop schemes of learning, lesson plans, teaching and learning materials and resources to meet the qualification requirements
*Contribute to business success by identifying and proactively pursuing opportunities for improvement, supporting the sales teams with specialist knowledge where required
*Contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvements
What will I need for the job?
*You should have experience as a Data Engineer in industry – You should be versed in generalist data and big data (using tools such as Python, SQL, ETL)
*You should have the ability to deliver and create content for our data engineering programme
*You should have some experience or exposure to training in house or in an educational capacity
*You should have great communication and stakeholder management skills
- DUMMY
- Ref. : 1000007437
- London (International House)
- London
- The role: Senior Client Relationship Manager
Location: London
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with commission
Job closing date 6th May 2024
Job purpose:
You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
This role requires the ability to pass and maintain DV clearance
About you:
If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Senior Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
- E1W 1UN
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