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Number of results: 2 vacancy(s)

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Senior Service Delivery Specialist

Ref. : 1000008856
Cheltenham (Meridian House)
Gloucestershire
Senior Service Delivery Specialist Cheltenham Joining part of the programmes team to manage a Bursary scheme, supporting new and existing university students. Since the programme launch, there have been 1,281 bursaries awarded with another 110 due to join in 2024. This is a chance to join a welcoming and mature area of the business with exciting expansion opportunities on the horizon. Role Description As the ‘Student Engagement Lead’ the roles and responsibilities are: Responsible for the accurate and timely payments to students throughout the year Slack Master – responsible for Slack student interaction – this includes inviting students onto the Slack instance and removing students, as well as managing content and answering questions from students Managing the Student Support Mailbox – primary contact for all student’s queries Summer Placements – Student Lead – responsible for ensuring all students attend the mandatory summer placements – chasing and encouraging students End of Year Review Form – ensuring accurate recording of student’s personal details and submitting for payment of their annual bursary – querying data with students Management of MS Forms – accurate recording and querying with students Supporting client organisation, including Pay and accurate entry of student data on client documents and Data systems Recovering bursary payment – including writing to students, recording those on repayment plans and chasing students for repayments Reconciliation of payments from client systems. Requirement to be on client site 1-2 days per week.
HOMEBASED

Apprenticeships Skills Coach

Ref. : 1000008197
Cheltenham
Gloucestershire
Apprenticeships Skills Coach Cheltenham – hybrid, 3 days in the office You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme. ** This role requires you to hold and maintain SC or DV clearance as part of your role ** Role Responsibilities: Coach and support an agreed caseload of learners in smaller organisations and corporate environments Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines Your Experience/Skills: Passion and enthusiasm for helping learners to succeed Flexible, resilient and pro-active approach Ability to work independently and collaborate within the wider team Forms appropriate relationships with those you collaborate with Is committed to demonstrating the organisations values and behaviours in your work
E1W 1UN

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Number of results: 2 vacancy(s)

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