QA - Search results(1 vacancies/1)-Profile : IT-->Service Desk & Support

Apprentice IT Service Desk Technician

Ref. : 1000008440
Leeds (Brewery Wharf)
Yorkshire
Apprentice IT Service Desk Technician Leeds, Onsite About the Position: Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you! You’ll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you’ll play a key role in the continued growth of QA. You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. As this role is based at the QA HQ you will give support via telephone and also in person desk side. Key Responsibilities Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc. Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues. Escalate incidents where required to 2nd and 3rd line teams. Display excellent customer service and maintain outstanding customer satisfaction levels About You: Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career. You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
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