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  • Operations - HE

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Number of results: 4 vacancy(s) 
  • 1 



  • Mental Health Practitioner

    • Ref. : 1000008900
    • Manchester
    • Lancashire
    • Mental Health Practitioner to Students within Higher Education   Manchester, Fulltime & Permanent Role           Hybrid Working Monday – Friday 9-5.30pm 3 days on campus, 2 days from home Do you have experience of supporting students and adults with their mental health? Are you calm, collected, compassionate and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As a Mental Health Practitioner (and in collaboration the welfare team, learning support team and student relations team), you will have the experience and knowledge to contribute to the effective implementation &  delivery and development of a range of services including individual support sessions, managing a caseload, hosting events, and providing a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources. As a Mental Health Practitioner, you will be a part of the Mental Health Team and be responsible for managing your own caseload, providing person-centered, bespoke & evidence based mental health interventions to support student wellbeing and overcome barriers to engagement. You will be responsible for managing crisis situations and safeguarding students in accordance with statutory guidance and procedures. This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities. Here’s a flavour of what’s involved: (click through to read the JD) Manage a caseload of undergraduate and postgraduate students with mental health difficulties and/or disabilities, delivering focused therapeutic interventions both in person and remotely, and co-ordinating support across a range of services to optimise their student experience. Provide targeted support where appropriate at periods of transition e.g. pre-entry, suspense and placements. Establish effective working relationships with external service providers, (GPs, specialist mental health services, social care), to facilitate students’ access appropriate medical support. Promote timely, effective information sharing and collaborative working. Support in the delivery of all welfare services, this can be on campus, via the phone or email. Provide urgent triage, assessment and robust, collaborative risk management interventions to students experiencing a mental health crisis, referring to and liaising with internal and external service providers as appropriate. Provide comprehensive mental health assessments to students presenting with significant mental health needs and provide appropriate advice, signposting and referral on to additional services. Apply now – here’s how!  Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you!  #wellbeing #manchester #studentwelfare #mentalhealth #studentsupport
    • TBC
  • International Admissions Officer

    • Ref. : 1000008830
    • London (Middlesex Street)
    • London
    • Admissions Officer, QA Higher Education  Hybrid Working, mainly working from home      London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! 
    • E1 7HT
  • Administrator - Compliance Team

    • Ref. : 1000008963
    • London (Rosebery Avenue)
    • London
    • Administrator within our Compliance Team at QA Higher Education Full-time, Permanent, Based in London (Hybrid – 2–3 Days On-Site) Do you have strong administrative experience and a passion for compliance and supporting international students? If so, we have the perfect opportunity for you! About our role: As an Administrator within our Compliance Team, you’ll work at the heart of our compliance operations, helping to ensure that QA Higher Education meets all UKVI Student Visa regulations. You’ll be part of a supportive team and work closely with students and staff to monitor attendance, guide on visa requirements, and maintain high standards in compliance processes. Your work will directly support students on the Student Visa route—advising them, keeping records up to date, and ensuring our regulatory responsibilities are met. Good IT, Word and Excel skills a MUST. Here’s some of what’s involved: (click through to see the full JD) Advise students and staff on UKVI Student Visa rules and requirements Monitor student attendance and engagement, and follow up where needed Support with enrolment processes for international students Keep accurate records in line with UKVI and institutional requirements Work with academic staff to help reduce drop-out rates and promote retention Collect, organise and report on student compliance documentation Support the delivery of UKVI audits and ensure all documentation is up to date Help students understand visa rules through awareness and support sessions Work collaboratively with academic, admissions, finance, and compliance teams Bring your experience: Experience in UK higher education (desirable) Confident using Excel, Word, and data monitoring tools (essential) Highly organised and able to manage multiple tasks under pressure Excellent communication and problem-solving skills Knowledge of the Student Visa route and immigration rules (desirable) A relevant undergraduate degree or equivalent professional qualification A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. We look forward to hearing from you!  The successful candidate will undertake a Basic DBS check. #Compliance #Excel #London #HigherEducation #Administration #QAHE
    • EC1R 4TF
  • Registry Retention Team Manager, London

    • Ref. : 1000008655
    • London (Rosebery Avenue)
    • London
    • Registry Retention Team Manager London – Hybrid Working 1 to 2 days on campus weekly. Fulltime and Permanent Opportunity Dear all, I am really pleased to tell you about a QAHE internal opportunity now open for application. As Registry Retention Team Manager, you will be responsible for the co-ordination of the Registry Retention function for all University Partners. Working closely with the Head of Registry Retention and Engagement to co-ordinate the operation, staff and processes, ensuring that the teams deliver an effective, timely, and customer focused service. Here’s a little more about the role: click through to read the full job description outlining the job role, skills and experience required. Undertake key aspects of student retention activities, including managing the Registry Retention inbox, effective monitoring of ongoing Registry Retention support requests, cross-departmental collaboration to support student retention cases, and oversight of the Risk Register function. Student Case Management including communication with a variety of stakeholders. Retention representation at key internal meetings and case conferences Ensure that operations comply with university regulations, as well as wider Higher Education policies and procedures and provide advice to students and colleagues. Escalation point for complex student retention cases. Leading process improvements to enhance efficiencies within the team. Line management of a hybrid-team of Registry Retention Specialists Experience required: Experience in multi-department student support case management Experience in real-time conflict resolution and managing customer satisfaction. Extensive administrative experience within the education sector particularly focusing on Student Retention Experience of multi-tasking and delivery to agreed timescales. Understanding of Higher Education policies and regulations including OFS, Student Finance, and UKVI Extensive experience working across different University Partners and/or other external stakeholders. Experience of managing and prioritising complex workloads Experience of leading a team If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description. Here’s what to do:    Login to Peoplelink  Click internal vacancies scroll down the left of the page  Click on to the correct vacancy and  Use the apply button to submit your application     The deadline for applications is set as 5.30pm Friday 18th July 2025 
    • EC1R 4TF

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