QA - Search results(5 vacancies/1)-Country : Europe-->West Midlands

Project Manager (Non Technical) London OR Birmingham based

Ref. : 1000008780
Birmingham (Louisa Ryland House)
Birmingham
Project Manager within HIGHER EDUCATION QA Higher Education, London or Birmingham based, initial 6 months fixed term contract. Hybrid working with some travel mainly to Birmingham and London. We have recently commenced a major piece of work for our business to apply to be OfS (Office for Students Regulator) registered, and we require the business to be OfS ready within the timescale set. We are seeking an experienced Project/Change Manager (non-technical) to support the project sponsor and lead the successful delivery of our complex project. You will play a pivotal role in ensuring programme excellence, strategic oversight, and stakeholder alignment across multiple teams. About our role:  As Project Manager you will support the programme, which will include a large degree of project management, supporting the 3 workstream leads with developing requirements and the consequent work packages, project planning, risk management etc, and ensuring the overall plan and project artefacts are pulled together to deadline. Alongside your experience of managing projects with successful & on budget outcomes, you will ideally hold a relevant Project Management qualification. Here’s some of what’s involved: (click through to view the full JD) Planning Working with the sponsor, workstream leaders and others to translate the requirements and activities into work packages and an overall project plan; Develop project scope, timelines, and budgets.  Organisation Coordinate tasks, resources, and teams to ensure project execution.  Communication Communicate project progress to stakeholders, including clients, team members, and management.  Resource Management Allocate and manage project resources, including personnel and budgets.  Problem Solving Identify and resolve issues that arise during the project lifecycle.  Stakeholder Management Manage stakeholder expectations and ensure their satisfaction. Drive All aspects of the project to ensure that it delivers best results for the business and is aligned to business needs in line with the agreed roadmap. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.  #qahighereducation #highereducation #projectmanagement #studentsupport #Birmingham #officeforstudents #OfS #projectmanager
B3 3PL

Student Advice & Support Assistant (Customer Service Role) Birmingham

Ref. : 1000008568
Birmingham (Louisa Ryland House)
Birmingham
Student Advice & Support Assistant (customer service role) QA Higher Education, City Centre Birmingham Monday – Saturday 5 days per week, fulltime contract, on campus daily   Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!    About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #graduateopportunity #birmingham #studentsupport #administrator #customerservice #LifeAtQA
B3 3PL

Lecturer in Business & Management Subjects Level 7, Birmingham

Ref. : 1000008596
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in Business & Management Subjects Level 7 QA Higher Education Birmingham OR Manchester Campus F2F Teaching Are you an experienced Higher Education Lecturer in any of the following subjects - International Business Strategy Entrepreneurship Human Resource Data Analytics Finance Marketing Economics Research Methods and looking for a position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be Ensuring / supporting / managing students’ progression and academic achievement at Level 7. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Essential Criteria: Applicants are required to have: Teaching experience in HE Experience of teaching Research Methods at Level 7 is an added advantage. Additional Requirements: You must hold a PhD or close to completing a PhD (12 months to completion) You must be in possession of a Masters’ degree in a relevant subject areas. You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts A chance to share and learn delivery best practice and industry leading knowledge Specialist coaching and support from your education leaders A little more about QA Higher Education: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Successful candidates will be required to undertake the basic DBS Check #highereducation #PhD #Lecturer #International Business #StrategyEntrepreneurship #HumanResource #DataAnalytics #Finance #Marketing #Economics #Research Methods #manchester #birmingham
B3 3PL

IT Support Technician

Ref. : 1000008679
Birmingham (Louisa Ryland House)
Birmingham
IT Support Technician Birmingham What you’ll be doing? Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs. To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE. Ensure that the Student IT experience both in and outside of the classroom environment is positive. Providing first line response to emerging and ongoing classroom technology issues. Assist in classroom expansions, changes and provisions where necessary. You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience. You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required. Key Responsibilities Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues Support delivery of projects as requested by line manager Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business Ensure a professional customer facing attitude and response is maintained at all times. Issues identified are pursued to satisfactory resolution or escalated through line management. Monitor, identify, report and rectify issues/problems as appropriate Your Experience Server/Comms room management, including cable management, patching and labelling Desirable: Technical setups including workstation / server builds Demonstrable experience in writing /maintaining technical documentation Demonstrable evidence of analysing and resolving technical issues.
EC1R 4TF

Lecturer in Accountancy & Finance with Dissertation Supervision

Ref. : 1000007766
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in Accounting & Finance Level 4 -7 QA Higher Education, Mainly on campus, Fulltime & Permanent Opportunity Location: London OR Birmingham Are you an experienced Higher Education Lecturer in Accounting and Finance looking for a full-time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, inter alia: Ensuring / supporting / managing students’ progression and academic achievement. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Supervision of students (e.g. Dissertations, Projects) Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Taught Management Accounting, Taxation, Auditing & Financial Accounting and related Finance modules Experience of teaching Data analytics at Level 6 is an added advantage. Additional Requirements: You must hold a UK Accounting professional qualification (ACCA, CIMA or equivalent) You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts A chance to share and learn delivery best practice and industry leading knowledge Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #lecturer #highereducation #accountancy #finanance #acca #cima #london #birmingham
B3 3PL

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