QA - Search results(1 vacancies/1)-Profile : Delivery-->Management

Service Delivery Manager

Ref. : 1000009063
Cheltenham
Gloucestershire
Job Title: Service Delivery Manager Location: Cheltenham, Gloucester This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance Role: In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers. Key Responsibilities: Develop and mentor new and existing team members Create and maintain project plans and track progress to ensure successful delivery of projects and programmes Liaise internally with colleagues to ensure all milestones and quality standards are achieved To identify and raise issues that risk project delivery and/or agreed costs and timescales Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them Monitor project and programme outcomes in order to capture evidence of successful learning Initiate and drive process improvements Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships Skills / Experience Required: Record of successfully delivering projects and learning programmes Experience of a highly client-centric environment, servicing a wide range of offerings Experience of resolving or offering solutions to a range of queries and problems Excel
TBC

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