QA - Search results(2 vacancies/1)-Profession : Creative Design / Profile : Operations-->Operational Services

Technical Support Administrator

Ref. : 1000009254
London (International House)
London
Technical Support Administrator London (1-2 days onsite) What is my purpose in this role? Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform. What are my responsibilities? *Administration of sessions – setup, modifying and cancelling *Host and Support sessions *Ownership of technical issues, escalating when required *Provide Reports and recordings to internal and external customers *Monitor and resolve email enquiries *Communicating with different teams *Session updates *Upskill trainers on virtual delivery What skills and experience are needed to succeed? *Customer services experience within an office environment *Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft teams *Experience using IT packages such as MS Office, Excel *Able to work within a fast pace environment
E1W 1UN

Senior Creative Production Manager

Ref. : 1000009185
London (International House)
London
Senior Creative Production Manager London/Hybrid Role Responsibilities: Oversee the smooth production of video content on time and within budget and quality parameters Oversee cross-functional video work, and partner with marketing, apprenticeships, and other functions to prioritise strategic projects Lead on the adoption of new tools and ways of working in the team, and facilitate training on them Oversee special projects, including experimental ways of producing AI-enabled content, and collaborate with other teams to implement these solutions Act as main point of escalation for video team members and point of contact for other functions regarding video production Mentor more junior team members and develop the right skillsets in the team, filling in gaps in projects where necessary Manage freelance contractors and the recruitment of new members into the team Your Experience/Skills: Oversee the smooth production of video content on time and within budget and quality parameters Oversee cross-functional video work, and partner with marketing, apprenticeships, and other functions to prioritise strategic projects Lead on the adoption of new tools and ways of working in the team, and facilitate training on them Oversee special projects, including experimental ways of producing AI-enabled content, and collaborate with other teams to implement these solutions Act as main point of escalation for video team members and point of contact for other functions regarding video production Mentor more junior team members and develop the right skillsets in the team, filling in gaps in projects where necessary Manage freelance contractors and the recruitment of new members into the team
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