QA - Search results(3 vacancies/1)-Profession : Creative Design, Finance, IT, Marketing, Operations, Operations - HE, People / Profile : Finance-->Credit Control, Operations-->Customer Service, Sales-->Direct Sales, Academic - HE-->Management - Academic HE, Operations-->Compliance & Quality, Operations-->Operational Services, Operations-->Project Management, Operations - HE-->Registry & Student Records, Sales - HE-->International Recruitment / State : Europe-->West Midlands-->Birmingham

Student Engagement & Representation Co-ordinator

Ref. : 1000009117
Birmingham (Louisa Ryland House)
Birmingham
Student Engagement & Representation Co-ordinator Birmingham Campus | Full-Time | Hybrid Are you passionate about empowering students and enhancing their university experience? QA Higher Education is seeking a proactive and organised Student Engagement & Representation Co-ordinator to join our Quality Assurance team. This is a pivotal role that bridges the gap between students and staff, ensuring student representation is inclusive, effective, and impactful. What You’ll Be Doing Lead the Student Representative nomination and training process. Organise and facilitate meetings between students and staff, ensuring agendas are set and actions are tracked. Support Student Representatives in confidently voicing student feedback. Drive engagement with key surveys like the National Student Survey (NSS) and Postgraduate Taught Experience Survey (PTES). Ensure feedback loops are closed and student voices lead to real change. Collaborate with internal and external stakeholders to enhance the student experience. What We’re Looking For Experience in a fast-paced environment and delivering projects. Proven ability to communicate effectively in both written and spoken formats. Organisational skills and a proactive, solution-driven mindset. Experience in Higher Education administration desirable. Committed to making a difference, with a keen eye for innovation and improvement. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will re required to undertake a basic DBS check. Apply now and help us amplify the student voice at QAHE. #Birmingham #QAHigherEducation #Hiring #JobOpening #Recruitment #Student #Education
B3 3PL

Client Relationship Manager

Ref. : 1000009090
Birmingham (Louisa Ryland House)
Birmingham
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Deliver high levels of customer service that lead to long-term commercial relationships Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space Uncover revenue opportunities through thorough exploration of clients problem/need About you: Track record of achieving sales targets Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office
M1 6FQ

Customer Support Administrator - Income Team

Ref. : 1000009175
Birmingham (Louisa Ryland House)
Birmingham
Customer Support Administrator within our Income Team Birmingham, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm - Fixed Term Contract About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #birmingham #student fees #LifeAtQA #highereducation
B3 3PL

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