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Service Delivery Manager

Ref. : 1000008783
Home Based
Other
Service Delivery Manager – Apprenticeships (Service Delivery) Location: Home Based - with travel required as per customer/internal requirements FIXED TERM CONTRACT - 12 Months About the role: As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies. Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes. Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions. Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered. Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed. Your Benefits: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
HOMEBASED

Business Analyst Apprenticeship Coach

Ref. : 1000008809
Home Based
Other
Business Analyst Apprenticeship Coach Fully remote QA are the market leader in technology learning & apprenticeship solutions. Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible. We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme. Key Responsibilities: Coach and support a case-load of learners through their cyber apprenticeship Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. Skills and Experience Recent industry experience in a BA role (min 5 years) Business modelling and data modelling experience Excellent research and analytical skills Investigation techniques and requirements engineering knowledge and experience Experience in stakeholder management Analysed the structure of a business to determine how it operates and determine its objectives Understanding of the business analysis fundamentals User acceptance testing knowledge and experience
HOMEBASED

Apprenticeships Skills Coach

Ref. : 1000008197
Cheltenham
Gloucestershire
Apprenticeships Skills Coach Cheltenham – hybrid, 3 days in the office You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme. ** This role requires you to hold and maintain SC or DV clearance as part of your role ** Role Responsibilities: Coach and support an agreed caseload of learners in smaller organisations and corporate environments Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines Your Experience/Skills: Passion and enthusiasm for helping learners to succeed Flexible, resilient and pro-active approach Ability to work independently and collaborate within the wider team Forms appropriate relationships with those you collaborate with Is committed to demonstrating the organisations values and behaviours in your work
E1W 1UN

Client Relationship Manager

Ref. : 1000008736
London (International House)
London
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: London Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
E1W 1UN

Senior Talent Acquisition Partner - Commercial

Ref. : 1000008811
London (International House)
London
Role: Senior Talent Acquisition Partner Location: London - Hybrid (2 days in the office) Competitive Salary + Bonus Role Summary As a Senior Talent Acquisition Partner, you will be a strategic advisor and talent expert, leading the end-to-end recruitment process to attract, engage, and hire top talent. Leveraging your deep industry knowledge and market insights, you will collaborate closely with business leaders, senior stakeholders and managers to drive recruitment initiatives that support the company’s growth. Your ability to build strong relationships, provide consultative guidance, and manage complex hiring needs will make a direct impact on QA's organisational success. Role Responsibilities Be the first point of contact and brand ambassador for QA, using your understanding of our business areas, especially within Sales and Commercial, to passionately communicate our mission, purpose, and growth goals to prospective talent. Leverage your experience in high-volume B2B and SaaS sales recruitment to proactively source exceptional candidates across a wide range of channels (e.g. social media platforms, job boards, professional networks, and innovative sourcing techniques), always staying ahead of market trends. Own and deliver the full end-to-end recruitment life cycle for commercial roles across the business from briefing and sourcing through to selection, offer management, and on boarding. Act as a trusted recruitment advisor and process expert while ensuring all candidate and hiring manager interactions are effectively managed through our Applicant Tracking System. Take the lead on recruitment projects focused on talent attraction, process optimisation, and recruitment marketing with a commercial edge. Provide clear insights into recruitment performance, sharing actionable data such as time-to-hire, cost-per-hire, agency spend, and conversion metrics like probation pass rate. Your Experience/Skills Experience working within internal recruitment in a fast-paced organisation with high volume roles and multiple priorities with a desire to grow and develop Experience recruiting within tech or commercial business areas and/or the training industry would be an advantage A genuine interest in building strong relationships with internal stakeholders, candidates and external suppliers Experience and practical knowledge of utilising Applicant Tracking Systems, LinkedIn Recruiter, Reed and other recruitment tools Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods Excellent organisational and time management skills
E1W 1UN

Finance Team Supervisor

Ref. : 1000008793
London (Rosebery Avenue)
London
Finance Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Finance Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
EC1R 4TF

Lecturer in Business Newcastle

Ref. : 1000008694
Newcastle (NU Pathway)
Newcastle
Lecturer in Business QA Higher Education Newcastle, based onsite Northumbria University Face to face, must be able to commute to Northumbria University, Newcastle Sessional contract Are you an experienced Lecturer in Business, with experience in teaching general business curriculum, looking for an associate contract within a dynamic organisation where you can be proud and feel rewarded for contributing to student success? If so, we have an exciting opportunity within the QA Higher Education (QAHE) Pathway College embedded in the campus at Northumbria University, Newcastle. The Pathway is focused on delivering a high-quality student experience to achieve academic success and to help us realise this aim we are seeking a passionate Business lecturer/module lead to join us. A little more about the role: As a Lecturer, you will contribute to the face to face teaching of Business subjects at level 3, 4 and 6. In addition, you may be asked to be a module leader where you will be required to guide and support international students in order to develop their knowledge and academic skills enabling them to successfully progress into Northumbria University. If empowering students to reach their full potential appeals to you…. Apply today! What you’ll get up to: Plan, prepare and deliver learning across the programmes delivered at the Pathway College. Provide academic and pastoral support to students, responding promptly to all queries and being available during work hours. Complete any administration required, including registers, student feedback, progress monitoring, and inputting and monitoring results on your modules. What you’ll bring to the team: Please see the attached Job Description for our Lecturer role. Minimum Undergraduate qualification in a Business related subject is desired, preferably Postgraduate. Ideally you will have worked with international students at level 3 and/or 4 and have a strong interest in the development and transition of learners into level 4 and 5. A little more about us: QAHE works in partnership with Northumbria University to manage and deliver its International Foundation Programmes (IFP) and International Year One in Business as well as the Premasters in Business. Successful completion of the IFP programmes allows entry onto a range of Undergraduate programmes at the University. The International Year One allows entry into level 5. Premasters level 6 allows entry into level 7. Equal Opportunities At QAHE, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the Enhanced DBS Check #business #lecturer #highereducation #newcastle #northumbriauniversity #phd #masters
NE1 8ST

Recruitment Consultant within Education

Ref. : 1000008712
London, Manchester or Birmingham
England
Recruitment Consultant within Education QA Higher Education, London OR Birmingham based. Hybrid working, fulltime & permanent opportunity. Are you a motivated, results-oriented SALES professional, perhaps with a passion or interest in education. Our role would suit an existing recruitment consultant or salesperson looking for a rewarding and lucrative opportunity, hybrid working in a growing and ambitious commercial company and vibrant team. We are currently recruiting for an exceptional Sales individual to convert warm leads from potential clients (UK & International students) to come study with us on our undergraduate or postgraduate programmes here in the UK. Our campuses are in London, Birmingham & Manchester The successful candidate will excel at building meaningful relationships, thrive in a dynamic, fast-paced environment, and consistently meet or exceed realistic sales targets. You will play a key role in driving growth by converting new business opportunities, nurturing relationships, and delivering tailored solutions to our potential students. We work in partnership with universities and education specialists to provide learning opportunities and support our students to fulfil their potential. Here’s some of what’s involved: (please click through for the full JD) Work closely with Head of Sales to support marketing and recruitment strategies. To provide first class customer service to our university partners and students Have a thorough understanding of all products and assist in identifying new channels and student recruitment opportunities. Report on sales activities and recruitment/application numbers. Assist with planning, engaging, developing and growing sales channels. Plan and attend relevant sales events. Manage sales pipeline and student databases effectively. Support with Marketing and Business Development events. Bring your experience: High level of business acumen Track record of success in sales environment Track record of success in sales conversion calls Experience in using a CRM system. Track record of working in a customer facing environment A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #highereducation #businessdevelopment #newbusiness #sales #studentrecruitment #qahighereducation #LifeAtQA #London #birmingham
B3 3PL

Junior Customer Success Manager

Ref. : 1000008722
UK
Other
Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at https://www.qa.com/about/careers/
TBC

Senior Video Operations Manager

Ref. : 1000008806
London (International House)
London
Role: Senior Video Operations Manager Location: London - Hybrid Salary: Competitive *Internal Only* Closing Date 10th June 2025 Role Summary As a Senior Video Operations Manager in QA’s Creative team, you’ll play a key role in shaping the direction of the video function in the company. This will involve overseeing innovation of filming processes and adoption of new tools, leading short and long-term improvement projects, acting as a point of escalation and representing the team in the wider business. Role Responsibilities Oversee the smooth production of video content on time and within budget and quality parameters Oversee cross-functional video work, and partner with marketing, apprenticeships, and other functions to prioritise strategic projects Lead on the adoption of new tools and ways of working in the team, and facilitate training on them Oversee special projects, including experimental ways of producing AI-enabled content, and collaborate with other teams to implement these solutions Act as main point of escalation for video team members and point of contact for other functions regarding video production Mentor more junior team members and develop the right skillsets in the team, filling in gaps in projects where necessary Manage freelance contractors and the recruitment of new members into the team Manage external partnerships related to video operations (e.g. studio hire) Your Experience/Skills Excellent spoken/written communication skills (English), and confidence presenting ideas to stakeholders Proactive, collaborative and supportive approach to working with internal and external stakeholders – able to lead discussions and guide others. Ability to manage complex workloads, prioritise effectively and meet deadlines, while supporting others to do the same. The ability to motivate others to achieve team goals, and proactively develop their skills Excellent overall understanding of video workflows and project management frameworks Experience across the different phases of video production and familiarity with filming and post-production tools, with ability to intervene in the process if necessary Managing people, including managing through times of change Successfully managing complex, time-sensitive video projects
E1W 1UN

Head of Sales - North

Ref. : 1000008807
Leeds (Brewery Wharf)
Yorkshire
Role - Head of Sales - North Location - Leeds/Manchester - Hybrid Competitive salary + commission *Internal Only* Closing 6th June 2025 You will lead, manage and develop a sales team in the southern territory and service line, ensuring it is working to optimum levels at all times, and meeting agreed objectives and key results. Role responsibilities Leading a team of 15 - 20, potentially including a junior manager, to deliver margin and revenue targets of c£8-15M for single service lines Coaching and developing team members to enhance their sales competence and empowering them to think and act independently Leading on large deals, role modelling effective sales techniques and client relationship skills Acting as escalation point for significant client issues, co-ordinating activity and responses across functions to achieve a successful outcome Analysing data to identify market trends and team effectiveness concerns Your experience/skills Track record of achieving stretching sales targets Demonstrable success in developing team members sales techniques and competence Evident strengths in bid development Proven ability to develop client relationships that generate client loyalty and long-term partnerships Detailed understanding of QA business solutions and a good awareness of the external market in which QA operates Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Sales Manager

Ref. : 1000008762
Manchester (St James Buildings)
Lancashire
Sales Manager (Public Sector) Manchester Full time, Hybrid 3 days in office Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets. Key Responsibilities: Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team. Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Experience: Strong track record of delivering stretching sales targets as an individual contributor Buddied and mentored junior sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Knowledge of QA business solutions Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives
M1 6FQ

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