- Ref. : 1000008555
- Birmingham (10th Floor)
- Birmingham
- Apprenticeship Onboarding Officer
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.
A Day in The Life
Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
Conduct enrolment calls with eligible learners and their employers.
Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
Working to defined deadlines where high levels of accuracy are required.
Experience working within an office environment or customer service role dealing with internal and external stakeholders
Experience of working in Apprenticeships or Education (Desired)
Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
- SN5 7WZ
- Ref. : 1000008640
- Home Based
- Other
-
SENIOR BI ANALYST (6 months Fixed term contract)
Home Based
About the role:
As a Senior BI Analyst in the QA Insights team, you will be focused on providing key data insights to our colleagues. You will be a senior member of the team delivering accurate and timely data driven analysis to stakeholders; allowing them to make informed decisions for the success of QA and our learners.
Your Responsibilities:
*Gather requirements, build/design a scope, take lead in meetings with stakeholders, test, implement, document, workshop, complete maintenance.
*Interpret and visualise data, analyse results using statistical techniques and provide ongoing reports.
*Work closely with the wider data engineering team to ensure changes are implemented in line with business requirements.
*Sharing knowledge and technical expertise to improve data analysis at departmental level.
Support the BI Platform / Infrastructure, including undertaking troubleshooting, detailed investigations and fulfilling requests.
*Leverage the team to deliver fast paced and effective responses to ad hoc analysis requests and queries.
*Manage BI Roadmap delivery ensuring resource availability and appropriate effort planning is in place prior to Sprints.
*Act as a bridge between the business functions and IT ensuring clarity of requirements for our IT team. Collaborate with IT to develop and improve underlying data.
*Contribute to the development of our data repository, translating business use and processes into technical delivery while continuing our philosophy of single source reporting.
*Identify, analyse, and interpret trends or patterns in complex data sets.
*Work with stakeholders at all levels of the organisation to help prioritise business information needs.
Requirements needed/Your Skills:
Essential:
Data Analysis Skills
Experience in producing trend/pattern analysis to track data journeys.
Visualisation
Our software of choice is Power BI, but experience in similar software (e.g. Tableau, Looker, Qlik)
DAX/SQL
DevOps / JIRA
Desirable:
Salesforce experience
Example Qualifications or equivalent experience:
PL-300: Microsoft Power BI Data Analyst
DA-100: Analysing Data with Microsoft Power BI
- HOMEBASED
- Ref. : 1000008454
- UK
- Other
- The role: Sales / Senior Account Manager / Business Development Manager
Location: London - Hybrid – 3 days in the office.
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
About you:
If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
Role Responsibilities:
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- TBC
- Ref. : 1000008439
- Learning Solutions Consultant
Cheltenham or London with daily travel
* This role is dependant on gaining & maintaining Security Clearance to DV *
In this role you’ll develop existing client relationships, and identify new ones, by delivering learning consultancy services to meet our client’s strategic and operational needs. You’ll create and develop innovative blended learning solutions/programmes in both IT and non-IT sectors.
Here's some of what’s involved:
As a Learning Solutions Consultant you will manage and develop key stakeholder relationships (client, third party and internal) to deliver on their expectations and identify new opportunities. Use proven methodologies to capture learning requirements and define learning outcomes to meet stakeholder strategic and operational learning needs.
Identify, scope, develop and deliver creative, innovative and impactful solutions.
Develop learning assessment methods to ensure programmes can be evaluated and measured aligned to organisational aims.
Bring your experience:
Instructional design experience/experience of designing learning and training programmes
Confidence in tech/digital skills – comfortable with both using tech and talking about tech and digital
Creative skills – EITHER tech or instructional design – thinking differently.
Experience developing trainer-led, digital or blended learning solutions.
Demonstrable track record of successful account management.
Experience delivering small and medium scale projects in a consultative capacity to varied customers.
Stakeholder management; building initial rapport to establishing senior level relationships with purchase authority decision-makers up to Senior Managers/Deputy Directors.
Your knowledge:
Experience of planning, designing and developing blended learning programmes with multiple teams.
Experience developing a minimal viable product (MVP) in area of speciality.
Experience writing formal documents and presenting proposals to senior stakeholders.
Instructional design experience/experience of designing learning and training programmes
Confidence in tech/digital skills – comfortable with both using tech and talking about tech and digital
Creative skills – whether around the use of tech or in instructional design – an element of thinking differently
Your background:
Potentially delivered or been involved in TNA in a professional capacity and having exposure to client lead projects.
Worked in training capacity with a consultancy involvement.
- GL53 7TH
- Ref. : 1000006808
- Swindon
- Wiltshire
- Scheduling / Operations / Student Engagement / Business Support
SWINDON
Full time, 37.5 hrs per week - Hybrid 3 days in the office
Competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000008590
- Home Based
- Other
- Service Vertical Lead – Apprenticeships (Service Delivery)
Location: Home Based/Hybrid with travel required as per customer/internal requirements
FIXED TERM CONTRACT - 12 Months
About the role:
As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects and reporting requirements.
You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives.
Key Responsibilities:
Act as a senior strategic advisor, building and maintaining strong, trust-based relationships with senior stakeholders across QA sectors, aligning service delivery with customer and internal objectives.
Oversee risk management, ensuring compliance with KPIs, SLAs, and customer commitments, while leveraging data to drive strategic decision-making, including input into bids and contracts and ensuring alignment with QA provision and operating model.
Drive recommendations across-functional teams to deliver exceptional service outcomes, proactively addressing risks and opportunities for continuous improvement.
Develop and implement frameworks for service quality, driving operational excellence and ensuring scalability across service operations.
Foster a culture of continuous improvement, embedding best practices and overseeing complex projects to achieve successful delivery against milestones.
Lead, mentor, and develop a high-performing team, focusing on accountability, talent development, and performance management to drive results.
Contribute to function and QA Apprenticeships strategy by leading on cross-functional collaboration efforts to drive customer success across all customer sectors. actionable insights that improve service operations and business outcomes.
QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require.
If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London & New York.
Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
- HOMEBASED
- Ref. : 1000008508
- Home Based
- Other
- Head of Scheduling and Resource Management
QA Higher Education, Home Based
18 months fixed term contract initially
As Head of Scheduling & Resource Management you will be responsible for leading and managing the scheduling team to ensure efficient planning and creation of timetables.
You will manage and develop our team of 10 to ensure we continually improve the effectiveness, efficiency and quality of the processes and services provided by the team, ultimately to provide quality teaching to our higher education students, ensuring our academic teams are fully informed and utilised.
You’ll have a varied workload, here’s is a flavour of what’s involved: (click the link to read the full JD)
Lead and manage the team to ensure efficient timetables are being created through monitoring of academic allocation and room resources.
Monitoring of student to group allocation to ensure efficient use of space within timetables.
Create and maintain a good working relationship with Head of Estates and Facilities to ensure accurate level of communication and understanding of campus requirements.
Ensure timetables are created within the SLA timeframe for both students and lecturers.
Ensure processes are following with a high level of accuracy and attention to detail.
Attend meetings with both the international and home sales team to ensure the scheduling team are working to latest forecasts.
Responsible for proactively dealing with timetabling conflicts, resolving queries, problem solving and contingency planning to prevent problems.
Responsible for the continual development of systems and processes to ensure the students and academic staff have a high-quality experience at the university with a focus on customer service.
Occasional travel required
Bring your experience:
Proven leader with demonstrable experience in a Timetabling/Scheduling Management role
Proven track record of delivering complex operational management across multifaceted professional service functions.
Excellent leadership and management skills with the ability to create an environment where others are empowered to make their best contribution.
Experience of working with external Partners, developing and maintaining positive working relationships.
Experience of monitoring service delivery and quality
A little more about us:QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world.
Apply today - Simply hit the apply button.
#qahighereducation
#highereducation
#scheduling
#planning
#resourcemanagement
#homebased
#remote
- HOMEBASED
- Ref. : 1000008576
- London (Middlesex Street)
- London
- Experienced Academic Administrator for our Northumbria University London Campus
London based, Maternity Contract, Hybrid working (on campus and working from home)
Do you have strong administration experience ideally within the education sector? If so, we have the perfect opportunity for you!
About our role: As Academic Support Specialist you will proactively deliver effective and efficient academic administrative support mainly through our student CRM system. You will work alongside a small team and take part in various academic processes and tasks to ensure our student journey is enjoyable.
Good IT, Word and Excel skills a MUST
The role is initially a maternity contract for a 12-month period based in London where you will be expected to come into the office up to three times per week.
Here’s a flavour of what’s involved: (training provided)
Provide guidance and advice to academic staff on the application of Northumbria University’s procedures
Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board.
Supporting academic misconduct meetings.
Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme.
Assessment monitoring including invigilation, arranging exam paperwork and exam-packs
Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes.
Manage the Programme Support mailbox and resolve queries.
To support the Visa Compliance Audit; ensuring all deadlines are met within a timely manner
To support, communicate and process Change of Circumstances request
To support the student enrolment process
Work collaboratively with the Student Progress team, Ask4Help team and wider university support team to ensure students are supported through their studies
Bring your experience:
Previous experience in administration.
Experience in working with MS Excel.
Demonstrable success in building good relationships with key internal and external parties.
Experience of multi-tasking and delivery to agreed timescale.
Experience of planning and organising the activities of self-and/or others.
Demonstratable knowledge of the education sector.
#administrator
#administration
#highereducation
#london
#LifeAtQA
#hybrid
#academicsupport
#registry
#academicrecords
#studentsuccess
- E1 7HT
- Ref. : 1000008455
- Glasgow
- Glasgow
- The role: Client Relationship Manager -Glasgow
Location: Glasgow G2 5AH, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.
Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
Sounds great, doesn’t it? And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- G2 5AH
- Ref. : 1000008570
- London (Rosebery Avenue)
- London
- Student Advice & Support Assistant (customer service role)
QA Higher Education, Holborn London
Monday – Saturday 5 days per week, fulltime contract, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience.
You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
NB in general you will be required to work one evening until 7.30pm per week and on average one Saturday per month, Uniform consisting of tee-shift, jumper, & guillet are provided as you will be working at our front desk
Full training will be provided
Here’s some of what be doing: (click through to read the full JD)
Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres.
Log and refer enquiries using various QAHE systems.
Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied.
Work to specific procedures to ensure a consistent and excellent customer service.
Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments.
Assist in various aspects of the service development as deemed appropriate.
Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries.
To support the enrolment of all new students providing a timely and seamless customer experience.
Bring your experience:
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, meeting required deadlines
#administration
#graduateopportunity
#london
#studentsupport
#administrator
#customerservice
- EC1R 4TF
- Ref. : 1000008506
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer within our Student Admissions Team
QA Higher Education Birmingham City Centre
Fulltime & permanent role, hybrid role one day per week on campus
Do you have strong administration experience ideally within the education sector (preferred) or within a busy back-office function where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you!
About our role:
As Admissions Officer, you will be responsible for assessing applications, admissions administration and validating documentation in line with various admissions processes, policies and government legislation for each of our respective University Partners.
Also, you will be responsible to deal with enquiries by phone and email from internal staff, potential students, recruiters and other external influencers ensuring that all advice and information requests are dealt with efficiently and effectively.
Good IT and Data Handling skills a MUST with the ability to provide an excellent learner journey at all times.
Bring your experience: (please click through to read the full job description)
Attention to detail and an excellent command of spelling, punctuation and grammar.
Excellent organisational skills with the ability to effectively complete a demanding, varied workload, within the required timescales, in a fast-paced environment.
Confidence, energy and enthusiasm.
Familiarity with Home/EU higher education preferred.
A hands-on and flexible approach to work.
Work well under pressure.
Experience of working in a customer-focused environment.
What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA Higher Education is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#admissions
#highereducation
#applicationprocess
#hybridworking
#birmingham
#administration
#administrator
- B3 3PL
- Ref. : 1000008601
- London, Manchester or Birmingham
- England
- Apprenticeship Central Services Officer
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.
You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.
Job Responsibilities
Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
Provide administrative Bud functions i.e. making changes to line manager details as requested.
Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.
Skills and Experience
Administrative experience ideally within the education sector
Multi-tasking and delivery to agreed timescale
Ability to interpret and implement regulations
Experience of working in a customer centric environment
Knowledge of what excellent customer service means
- SN5 7WZ
- Ref. : 1000008481
- London (International House)
- London
- PMQ Project Management Trainer
Location: London, hybrid/remote (60-70% remote)
Employment Type: Full-time / Permanent
Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training?
If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
What’s my purpose?
When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching!
What responsibilities would I have?
You’ll be delivering core PPM courses to practitioner level that is APM PMQ
You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it
You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement
You will be providing learners with post-course support through various avenues of contact where necessary
Like with most roles, you’ll need to undertake some administrative tasks too!
What do I need to apply and succeed?
You’ll be teaching project management courses, so we’d ask you have a APM PMQ qualification
You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career!
Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
- TBC
- Ref. : 1000008365
- Home Based
- Other
- Data and Software lecturer
Home based
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure this programme continues to improve, and that all
Skills & Abilities
Subject Areas (suggested in the Software and Data area but not limited to)
Software
Coding and Programming experience (Python experience essential)
Full stack / Web development
Automation in software development
Flask
Django
DevOps
Data
Machine learning
SQL
Data Visualisation - Power BI
Data Analytics / Statistics
Your Qualifications and Knowledge
Essential:
A post-graduate degree (MSc)
Subject specific qualifications
Desirable:
PhD
Teaching qualification
Excellent, detailed knowledge of more than one topic within the required subject areas
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education
Understanding of equality and diversity issues
- TBC
- Ref. : 1000008491
- London (Rosebery Avenue)
- London
- Lecturer in Computing
QA Higher Education, Associate Role
Face2Face or blended LOCATION London or Birmingham or Manchester
Are you a Higher Education Lecturer in Computing looking for an associate role within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed?
We have an exciting opportunity to be part of our growing and expanding campus. We are student centric and very passionate about our contribution to our students’ future ………come join us!
Your focus: As Lecturer, you will be responsible for our students’ progression and academic achievement up to level 7 (postgraduate). Planning, preparing, teaching modules both online and in the classroom using our innovative delivery methods and cutting-edge curriculum. You will provide guidance and support to our students with your knowledge and expertise, powering each student’s potential.
Bring your experience: Applicants should have suitable and relative experience in teaching general programming (e.g., Python) and with at least one speciality such as Cloud Computing or Web Development or Mobile Development or HCI/UX Networking or IOT or Cyber Security or Data Science or Big Data or DBMS or Relational Programming or Artificial Intelligence or Knowledge Engineering or Deep Learning or Information Systems. Must hold a Masters degree or higher in Computer Science/IT or related subject areas. A teaching qualification and HEA membership would be distinct advantageous.
Significant experience in face-to-face teaching of higher education students in classes of varying sizes within a subject area taught by the faculty is required.
Ability to demonstrate hands-on technical competencies is essential.
What we can give you:
Access to innovative delivery methods, and exciting course material.
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge.
Receive specialist coaching and support from your education leaders.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
#lecturer
#computerscience
#masters
#phd
#highereducation
#london
#birmingham
#manchester
- EC1R 4TF
- Ref. : 1000008577
- Home Based
- Other
- Role: Data Analytics Apprenticeship Coach
Location: Remote (home-based)
Contract: Full time, 37.5 hrs per week
Package: competitive base salary plus benefits
Job purpose:
You will join QA as an apprenticeship coach; your focus will be to provide learners with feedback and support on Data concepts by coaching and mentoring the learners working towards the successful and timely achievement of their apprenticeship programme.
About you:
A key part of the role is to provide learners with feedback and support on Data analytics concepts. It is therefore important that you have:
Recent industry experience in a Data analytics role.
Worked with large sets of data using visualisation tools; PowerBi and Tableau
Be proficient in statistical programming languages such as Python or R and competent in SQL and other databases.
If you have an understanding of the developments in data analysis including data science concepts and have the ability to mentor and coach learners through their apprenticeship, then this could be the role for you.
A ‘day in the life’ of an apprenticeship coach
Coach and support a caseload of learners.
Collaborate with Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time.
Provide clear and detailed written feedback on learning activities and goal completion.
Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
A little about QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.com
What We'll Do For You!
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974
- HOMEBASED
- Ref. : 1000008502
- Cheltenham (Delta House)
- Gloucestershire
- Lecturer in Data Science & Machine Learning
QA Higher Education – We have sessional / part-time positions.
Face-to-Face (F2F) teaching. There may be instances where sessions are conducted via online platforms.
Location: London
Are you an experienced Lecturer in Data Science & Machine Learning looking for a full time position within a dynamic organisation, where you can be proud and feel rewarded watching our learners succeed?
We have an exciting opportunity for you to be part of our growing and expanding programme of delivery.
Your focus:
As a Lecturer your responsibilities will be, inter alia:
Ensuring / supporting / managing students’ progression and achievement.
Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum.
Providing guidance and support to our students and powering each student’s potential.
Essential Criteria:
Applicants are required to have:
AWS, Hadoop, Spark to analyse a real-world dataset.
Deep Learning on AWS.
MLOps
Additional Requirements:
You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage.
What we can give you:
Access to innovative delivery methods, and exciting course material
A chance to work with like-minded educational enthusiasts
A chance to share and learn delivery best practice and industry leading knowledge
Specialist coaching and support from your education leaders
#LifeAtQA
#highereducation
#lecturer
#TH1
#london
- GL53 7TH
- Ref. : 1000008544
- London (Middlesex Street)
- London
- Title Deputy Programme Leader MSc Cyber Security (Distance Learning)
Location Northumbria University London
F2F AND Online Teaching
Daytime & Weekend Teaching
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As Deputy Programme Leader MSc Cyber Security (Distance Learning)
Key responsibilities (please click through to read the job description in full)
Must have's
Liaising with Lecturing team, Associate Dean (Computing) and Deputy Dean, NUL.
Responsible for management of the distance learning programme, ensuring content and activities which reflect discipline and university best practice.
Provide leadership for the programme, students and the programme team, including attendance at Student Staff Programme Committees.
Manage the delivery of the programme including coordination of module activity to support a positive student learning experience.
Co-ordinate assessment arrangements for the programme including liaison with the External Examiner/s where appropriate.
Co-ordinate / deliver an effective student induction to the programme including an accurate programme handbook.
Complete assurance, review and enhancement activity for the programme that will positively impact KPIs, Teaching Excellence and the achievement of University or national standards.
Oversee the day-to-day organisational and operational management of the programme, facilitating compliance with University policies.
Liaison with staff on operational issues
Create and maintain the programme eLP site in accordance with University standards.
Advise managers of significant issues impacting the student experience or the quality of programme delivery.
Support employability opportunities within the curriculum, including liaison with the Associate Dean and Deputy Dean (EE) to identify, promote and manage placement opportunities across the programme – including support for students on placement
Liaise with managers and Module Leaders to facilitate the managed continuity of delivery including solutions for issues arising from staff absences.
Checking draft programme and module-level timetables
Communicating programme timetabling changes to staff and students swiftly and efficiently.
Coordinate assessment arrangements with Module Leaders and professional support staff
communicating the overall assessment schedule for a programme
promoting appropriate and timely feedback to students on assessments (max 20 working days)
facilitating and monitoring internal and external moderation using appropriate documentation
Attendance at Examination Boards
Work collegiately with the programme team to develop and deliver a programme curriculum that is current and reflects internal and
- E1 7HT
- Ref. : 1000008539
- London (Middlesex Street)
- London
- Title Deputy Programme Leader MSc Cyber Security Technology (Distance Learning)
Location Northumbria University London
F2F AND Online Teaching
Daytime & Weekend Teaching
I am really pleased to tell you about a QAHE internal opportunity now open for application.
As Deputy Programme Leader MSc Cyber Security (Distance Learning)
Key responsibilities (please click through to read the job description in full)
Must have's
Liaising with Lecturing team, Associate Dean (Computing) and Deputy Dean, NUL.
Responsible for management of the distance learning programme, ensuring content and activities which reflect discipline and university best practice.
Provide leadership for the programme, students and the programme team, including attendance at Student Staff Programme Committees.
Manage the delivery of the programme including coordination of module activity to support a positive student learning experience.
Co-ordinate assessment arrangements for the programme including liaison with the External Examiner/s where appropriate.
Co-ordinate / deliver an effective student induction to the programme including an accurate programme handbook.
Complete assurance, review and enhancement activity for the programme that will positively impact KPIs, Teaching Excellence and the achievement of University or national standards.
Oversee the day-to-day organisational and operational management of the programme, facilitating compliance with University policies.
Liaison with staff on operational issues
Create and maintain the programme eLP site in accordance with University standards.
Advise managers of significant issues impacting the student experience or the quality of programme delivery.
Support employability opportunities within the curriculum, including liaison with the Associate Dean and Deputy Dean (EE) to identify, promote and manage placement opportunities across the programme – including support for students on placement
Liaise with managers and Module Leaders to facilitate the managed continuity of delivery including solutions for issues arising from staff absences. checking draft programme and module-level timetables, communicating programme timetabling changes to staff and students swiftly and efficiently.
Coordinate assessment arrangements with Module Leaders and professional support staff
communicating the overall assessment schedule for a programme
promoting appropriate and timely feedback to students on assessments (max 20 working days)
facilitating and monitoring internal and external moderation using appropriate documentation
- E1 7HT
- Ref. : 1000008568
- Birmingham (Louisa Ryland House)
- Birmingham
- Student Advice & Support Assistant (customer service role)
QA Higher Education, City Centre Birmingham
Monday – Saturday 5 days per week, fulltime contract, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience.
You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month
Here’s some of what be doing: (click through to read the full JD)
Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres.
Log and refer enquiries using various QAHE systems.
Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied.
Work to specific procedures to ensure a consistent and excellent customer service.
Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments.
Assist in various aspects of the service development as deemed appropriate.
Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries.
To support the enrolment of all new students providing a timely and seamless customer experience.
Bring your experience:
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, meeting required deadlines
Exceptional problem-solving skills with the ability to work on own initiative.
#administration
#graduateopportunity
#birmingham
#studentsupport
#administrator
#customerservice
#LifeAtQA
- B3 3PL
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