QA - Search results(7 vacancies/1)-Country : Europe-->North West

Customer Services Administrator (Programme Coordinator)

Ref. : 1000008890
Manchester
Lancashire
Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Manchester/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
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Deputy Programme Leader (Deputy Course Director) inc. Dissertation Coordination, Manchester

Ref. : 1000008819
Manchester
Lancashire
Hi All, I am pleased to announce an internal opportunity at QA Higher Education. We are currently seeking a Deputy Programme Leader (Deputy Course Director) inc. Dissertation Coordination role for Ulster University's partnership, MSc in Computer Science and Technology and MSc in Computer Science and Technology with Business programmes. Experience working with Ulster University computing partners would be a distinct advantage. The role will be based in Manchester. You can formally apply for the vacancy via the people link portal Here’s what to do: Login to Peoplelink Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application The deadline for applications is set as Tuesday 5th August, at 5.30pm but in the meanwhile please don’t hesitate to contact Dr Ekereuke Udoh if you have any query. Kind regards, Ekereuke Dr. Ekereuke Udoh (he/him) PhD, MSc, MBA, BSc, MCDBA, MBCS, SFHEA Associate Dean (Ulster) & Head of Department (Computing)
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Mental Health Practitioner

Ref. : 1000008900
Manchester
Lancashire
Mental Health Practitioner to Students within Higher Education Manchester, Fulltime & Permanent Role Hybrid Working Monday – Friday 9-5.30pm 3 days on campus, 2 days from home Do you have experience of supporting students and adults with their mental health? Are you calm, collected, compassionate and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As a Mental Health Practitioner (and in collaboration the welfare team, learning support team and student relations team), you will have the experience and knowledge to contribute to the effective implementation & delivery and development of a range of services including individual support sessions, managing a caseload, hosting events, and providing a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources. As a Mental Health Practitioner, you will be a part of the Mental Health Team and be responsible for managing your own caseload, providing person-centered, bespoke & evidence based mental health interventions to support student wellbeing and overcome barriers to engagement. You will be responsible for managing crisis situations and safeguarding students in accordance with statutory guidance and procedures. This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities. Here’s a flavour of what’s involved: (click through to read the JD) Manage a caseload of undergraduate and postgraduate students with mental health difficulties and/or disabilities, delivering focused therapeutic interventions both in person and remotely, and co-ordinating support across a range of services to optimise their student experience. Provide targeted support where appropriate at periods of transition e.g. pre-entry, suspense and placements. Establish effective working relationships with external service providers, (GPs, specialist mental health services, social care), to facilitate students’ access appropriate medical support. Promote timely, effective information sharing and collaborative working. Support in the delivery of all welfare services, this can be on campus, via the phone or email. Provide urgent triage, assessment and robust, collaborative risk management interventions to students experiencing a mental health crisis, referring to and liaising with internal and external service providers as appropriate. Provide comprehensive mental health assessments to students presenting with significant mental health needs and provide appropriate advice, signposting and referral on to additional services. Apply now – here’s how! Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you! #wellbeing #manchester #studentwelfare #mentalhealth #studentsupport
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Deputy Programme Leader (MBA)

Ref. : 1000008706
Manchester (St James Buildings)
Lancashire
Deputy Programme Leader (MBA) - Ulster University, Manchester Campus. I am really pleased to tell you about a QAHE internal opportunity now open for application. QAHE is recruiting for the role of Deputy Programme Leader for the Ulster University MBA Programme (Manchester Campus). As Deputy Programme Leader, you will have overall responsibility for coordinating and managing supervised Dissertations and Projects across the Ulster University provision at QAHE. To ensure compliance with academic standards, high quality student experience and building a high calibre academic programme/s team Key responsibilities (please click through to read the job description in full) Support the Programme manager in the day-to-day running of the programme/s Act as a point of contact for Module Leaders, Lecturers and students on the programme/s where required. Support the Programme Leader in the effective academic management and delivery of the programme. Support in ensuring all key academic processes associated relating to delivery of the programme are completed in accordance with university policy and best practice Support in the co-ordinating and planning delivery of the programme. Support in the management the academic and operational relationship with the university. Support in the Implementation of the University’s academic and quality assurance policies and procedures, and to be accountable for academic standards Monitor and review student’s achievement/progression and implement additional support mechanisms when appropriate Develop and promote learning and teaching approaches to support student achievement and experience Manage staff performance against key performance measures, undertake teaching observation where required, help oversee the standardisation of assessment and identify staff development plans as needed Assist with preparation for exam boards Coordinate with the Module Leaders and Lecturers regarding delivery, assessment, marking and management of the modules Organise and conduct inductions for the programme/s where needed Must have's Undergraduate and master’s degree or equivalent HE Programme Management experience desirable HEA Fellowship – desirable If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required. Here’s what to do:   Login to PeopleLink: Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application    The deadline for applications is set as 18/07/2025 at 17.30pm
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Deputy Programme Leader (Graduate Certificate)

Ref. : 1000008708
Manchester (St James Buildings)
Lancashire
Deputy Programme Leader (Graduate Certificate) - Ulster University, Manchester Campus. I am really pleased to tell you about a QAHE internal opportunity now open for application. QAHE is recruiting for the role of Deputy Programme Leader for the Ulster University Graduate Certificate Programme (Manchester Campus). As Deputy Programme Leader, you will have overall responsibility for coordinating and managing supervised Dissertations and Projects across the Ulster University provision at QAHE. To ensure compliance with academic standards, high quality student experience and building a high calibre academic programme/s team Key responsibilities (please click through to read the job description in full) Support the Programme manager in the day-to-day running of the programme/s Act as a point of contact for Heads of Years and Module Leaders on the programme/s where required Support the effective delivery of the management of the degree programmes Ensure all key academic processes associated with delivery of the programme are completed in accordance with university policy and best practice Co-ordinate and plan delivery of the programmes Management the academic and operational relationship with the university Implement the University’s academic and quality assurance policies and procedures, and to be accountable for academic standards Monitor and review student’s achievement/progression and implement additional support mechanisms when appropriate Develop and promote learning and teaching approaches to support student achievement and experience Manage staff performance against key performance measures, undertake teaching observation where required, help oversee the standardisation of assessment and identify staff development plans as needed Assist with preparation for exam boards Liaise with Heads of Year and Module Leaders and Lecturers regarding delivery, assessment, marking and management of the modules Organise and conduct inductions for the programme/s where needed Must have's Undergraduate and master’s degree or equivalent HE Programme Management experience desirable HEA Fellowship – desirable If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required. Here’s what to do:   Login to Peoplelink Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application    The deadline for applications is set as 18/07/2025 at 17.30pm
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Client Relationship Director

Ref. : 1000008854
Manchester (St James Buildings)
Lancashire
Sales – Client Relationship Director Full-Time/Permanent Salary - Competitive Salary + Commission Location - Manchester About QA Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes. To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence. Key Responsibilities Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics What You'll' Bring Good communication for internal and external stakeholders up to C suite level Driven and hungry for the sale Dynamic and innovative Willing to challenge the status quo Demonstrable success in sales Sounds great, doesn’t it? And in return we will offer you
M1 6FQ

Lecturer in Digital Landscape/ Transformation/E Business - Level 7

Ref. : 1000008603
Manchester
Lancashire
Lecturer in Digital Landscape/ Transformation/E Business - Level 7 QA Higher Education – We have sessional / full-time positions. Mode of delivery: Face-to-Face (F2F) Location: On sight teaching at Manchester City Centre Campus Immediate Opportunity Are you an experienced Higher Education Lecturer in Digital Landscape/ Transformation looking for a flexible contract / full time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, i Ensuring / supporting / managing students’ progression and academic achievement at Level 7. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Experience of teaching Research Methods at Level 7 is an added advantage. Additional Requirements: You must hold a PhD or close to completing a PhD (12 months to completion) You must be in possession of a Masters’ degree in Digital Landscape/ Transformation or related subject areas. You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts. A chance to share and learn delivery best practice and industry leading knowledge. Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the basic DBS check. #phd #research #highereducation #manchester #digitallandscape #transformation #ebusiness #level7 #qahighereducation
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