- Ref. : 1000006808
- Swindon
- Wiltshire
- Scheduling / Operations / Student Engagement / Business Support
SWINDON
Full time, 37.5 hrs per week - Hybrid 3 days in the office
Competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000008555
- London (International House)
- London
- Apprenticeship Onboarding Officer
Location- Swindon/London
As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.
A Day in The Life
Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
Conduct enrolment calls with eligible learners and their employers.
Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
Working to defined deadlines where high levels of accuracy are required.
Experience working within an office environment or customer service role dealing with internal and external stakeholders
Experience of working in Apprenticeships or Education (Desired)
Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
- SN5 7WZ
- Ref. : 1000008672
- Birmingham (Louisa Ryland House)
- Birmingham
- Administrator within our Shared Services Team
QA Higher Education
Birmingham based, 12 Month Fixed Term Contract initially, Hybrid working.
Are you a recent graduate or an administrator looking for a new challenge in a rewarding environment supporting students into Higher Education Programmes. Ideally you will have some experience within the education sector (preferred) or within a busy back-office function where organisation, attention to detail and communication are key?
If so, we have the perfect opportunity for you!
The role is a fixed term contract for a 12-month period based in Birmingham, where you will be expected to come into the office up to two times per week.
About our role: As Shared Services Administrator, you will be supporting the English Test Bookings Team by booking applicants in for the English test and assisting international students with accommodation queries.
Good IT, Word, and Excel skills a must.
Here’s a flavour of what’s involved: (training provided, click the link to read the full JD)
Ensuring booking requests are actioned accurately and in a timely manner by following the correct processes.
Issuing the results to the student and appropriate parties.
Supporting our partners with requests for the use of our booking test and follow separate processes.
Confirming all bookings at least 3 days in advance to ensure that the applicants that have booked a slot are eligible to take the test.
Updating the booking platform with the applicant test status to ensure accurate data is available of attendance etc.
Supporting students with Accommodation queries and ensuring that their records are updated.
Bring your experience:
Strong administration skills and computer skills with excellent time management skills.
Attention to detail.
Ability to problem solve.
Work effectively under pressure.
Communication skills.
Ability to build and maintain relationships.
A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply today - Simply hit the apply button.
The successful candidate will be required to undertake the basic DBS Check
We look forward to hearing from you!
#administrator
#highereducation
#LifeAtQA
#hybridworking
#graduateopportunity
#birmingham
- B3 3PL
- Ref. : 1000008681
- Home Based
- Other
- Bid Writer
Hybrid (London)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Bid’s team, this role will be to support in identifying and converting new business opportunities through the management and delivery of professional proposals and developing and writing high-quality bid proposals, executive summaries, technical responses and support pricing strategies.
Key Responsibilities:
Bid Management: Oversee the bid process, including planning, coordination, and submission of bids. Ensure all deadlines are met and that proposals are compliant with client specifications.
Research: Conduct thorough research to understand client requirements, industry standards, and competitive landscape.
Contribute to the daily operation of the QA central Bid Team including sharing common tasks
Work closely with sales and technical teams to gather relevant information and insights for bid proposals.
Experience:
Public and private sector bids, in storyboard formats.
Structured proposal methodologies, such as Shipley
Portals (bravo/jaggaer, delta, ariba etc)
Expertise in storytelling -transforming input from SMEs and Sales leads into compelling storytelling content
Skilled in preparing and editing high-quality written content that effectively communicates the value proposition.
- HOMEBASED
- Ref. : 1000008703
- London (International House)
- London
- Digital Marketing Apprentice
London/Hybrid
What you will be doing?
As a Digital Marketing Apprentice, you will work closely with our marketing teams and gain hands-on experience developing a wide range of B2C marketing skills. This is an excellent opportunity for someone who is passionate about marketing and wants to kick-start their career in this field. The programme standard and qualification you will achieve is Multi-Channel Marketer L3.
Key Responsibilities
Assisting with the creation and execution of digital marketing campaigns across various channels, such as social media and email marketing. This includes B2C campaign activity for our platform with teams based out of America so working hours and patterns may need to be adjusted to support these business needs.
Assisting the B2B and B2C events team with the planning, logistics, and execution of events across the London/South region, including regularly attending in-person events during daytime and some evenings. Occasional travel to other areas in the UK to support events may be necessary.
Supporting the delivery of our social value workshops and webinars in person and online.
Assisting in the development and optimization of content for various digital platforms, including website, blog, social media, and email newsletters.
Conducting market research and competitor analysis to identify trends, target audience preferences, and potential opportunities for our brand.
Monitoring and analysing the performance of digital marketing campaigns, generating reports, and providing recommendations for improvements.
Assisting with the management and growth of our social media presence, including content creation, scheduling, and engagement with our online community.
Your Experience/Skills
Proven interest in marketing including social media and events
Experience in creating content for social media channels and copywriting.
Confident to set up and attend events. Proficient in MS Office tools, including Word, Excel, and PowerPoint.
Familiarity with design tools such as Canva and Adobe is desirable but not essential.
- E1W 1UN
- Ref. : 1000008700
- London (International House)
- London
- Data Analyst (Level 4 Apprentice)
London
What you will be doing?
As a Data apprentice within our marketing team, you will play a crucial role in analysing and managing data from our CRM and other systems. You will help the team make data-driven decisions to improve marketing campaigns, customer engagement, and overall business performance. This is an excellent opportunity for someone with a passion for data and marketing to gain hands-on experience in a fast-paced environment.
The programme standard and qualification you will achieve is Data Analytics L4.
Key Responsibilities
Produce performance dashboards and reports in the Visualisation and Model Building Phase.
Manage and maintain data within the company’s CRM system, ensuring accuracy and consistency.
Assist in creating and maintaining reports and dashboards using tools like Excel, Power BI, or Google Data Studio.
Extract, analyse, and interpret marketing and customer data to provide insights and recommendations.
Support the business by maintaining and developing reports for analysis to aid with decisions and adhering to organisational policy/legislation and ensure data compliance and best practices are in line with GDPR and other relevant regulations.
Identify trends and patterns in customer behaviour to support targeted marketing strategies.
Work closely with relevant teams to improve CRM integrations and data flows.
Skills and Experience
A strong interest in data analysis.
Proven interest in data analysis
Basic understanding of CRM systems and data analytics tools.
Strong analytical and problem-solving skills.
Excellent attention to detail and organisational skills.
- HOMEBASED
- Ref. : 1000008643
- London (Middlesex Street)
- London
- Hi everyone
I am very pleased to announce an internal secondment opportunity within QA Higher Education for up to 6 months.
We are currently seeking an experienced academic manager for a temporary secondment as Dean of Faculty for our Northumbria University partnership, based at our Middlesex Street campus in London.
For details of this secondment opportunity, please see the job description, accessible via clicking though for the JD link.
The role requires management and leadership experience, preferably at Associate Dean level or above. Along with the day-to-day leadership of the academic team working on our NUL programmes there is also close collaborative management of the relationship with the partner university expected too. A key aspect of the secondment will to be ensure we meet and exceed the University’s expectations around the quality of the student experience and academic outcomes as well increasing the operational efficiency of delivery in response to changing delivery models. This will include a review of campus academic management structures. The successful application will also be working closely with our professional services teams in areas such as scheduling and estates to ensure the campus makes optimal use of space and has the most effective configuration of space.
If this Dean of Faculty secondment sounds exciting to you, you can formally apply for the vacancy via the people link portal.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as Wednesday 30th April 2025 at 5:30pm but in the meanwhile please don’t hesitate to contact myself or Dr Tim Harris if you have any questions before application.
Kind regards,
John
- E1 7HT
- Ref. : 1000008678
- London (Middlesex Street)
- London
- Senior Income Officer – Fulltime & Permanent Opportunity
London NU Campus based.
Dear all,
I am really pleased to tell you about a QAHE internal opportunity now open for application.
Here’s a little about the role: (please click through to read the full job description)
As the Senior Income Officer, you will be the main point of contact for external stakeholder, providing professional communication and exceptional customer service. Your responsibilities include managing administrative tasks, maintaining sales ledgers, and assisting with revenue collection.
You will collaborate with internal teams to streamline processes and improve efficiency. As Senior income officer you will support student drop-in sessions, address disputes, and set a positive example for the team while identifying and reporting risks to senior management.
Must have’s
Our role is ideal for a proactive individual who is skilled in data management, revenue collection, and cross-departmental collaboration, committed to supporting the organization’s financial objectives.
Good excel and system skills acumen required
If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required.
Here’s what to do:
Login to Peoplelink
Click internal vacancies scroll down the left of the page
Click on to the correct vacancy and
Use the apply button to submit your application
The deadline for applications is set as Friday 25th April at 12PM
- E1 7HT
- Ref. : 1000007992
- London
- London
- Lecturer in EAP, English for Academic Purposes
QA Higher Education, London, F2F & online teaching
£50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available.
English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you.
About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes.
Here’s a little of what you’ll be doing:
To plan, prepare and deliver EAP and Skills modules.
To mark and provide appropriate feedback on oral and written work.
To attend and contribute to CPD training sessions organised internally or externally.
To provide academic support to students on EAP and Skills modules.
To adhere to and maintain academic standards and quality assurance within the EAP team.
To provide pastoral care and support to international students on our EAP programmes.
To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities.
Bring your experience:
Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA).
Membership of the HEA would be advantageous.
A little about the Team:
The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will undertake a Basic DBS check.
#eap #lecturer #highereducation #delta #TEFLQ #qahighereducation #london #english
- M1 6FQ
- Ref. : 1000008594
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in EAP, English for Academic Purposes
QA Higher Education, Birmingham City Centre, F2F & online teaching
£50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available.
English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you.
About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes.
Here’s a little of what you’ll be doing:
To plan, prepare and deliver EAP and Skills modules.
To mark and provide appropriate feedback on oral and written work.
To attend and contribute to CPD training sessions organised internally or externally.
To provide academic support to students on EAP and Skills modules.
To adhere to and maintain academic standards and quality assurance within the EAP team.
To provide pastoral care and support to international students on our EAP programmes.
To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities.
Bring your experience:
Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA).
Membership of the HEA would be advantageous.
A little about the Team:
The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will undertake a Basic DBS check.
#eap #lecturer #highereducation #LifeatQA #delta #TEFLQ #qahighereducation #birmingham
- B3 3PL
- Ref. : 1000008701
- London
- London
- Marketing CRM and Automation Executive
London/Remote
Job Role: -
Responsible for creating and delivering email marketing and automation campaigns to effectively take QA’s services to market, specifically focused on audience engagement, nurture and conversion.
Role Responsibilities:
Create and deliver email marketing campaigns to effectively target QA’s different customer segments
Creation of landing pages and data capture forms related to email campaigns.
Perform A/B testing and other optimisation activities to continually learn and improve on campaign results
Ongoing analysis of current/previous email marketing campaigns for optimisation of future campaigns
Measure results and optimise lead nurturing journeys
Work with key stakeholders and assist with copy to deliver compelling propositions and marketing messages that resonate with the target audiences
Deliver marketing activities on time and within budget, with a core maximising audience engagement
Ensure campaign materials are shared with key stakeholders
Your Experience/Skills:
3+ years of marketing experience including email-marketing, deliverability, testing, and automation
Previously worked on Marketing automation and platforms (Salesforce Marketing Cloud) will be an advantage
Excellent written communication and copywriting skills
Good understanding of marketing principles
Salesforce CRM
Some HTML experience but not essential
General knowledge of Microsoft Office essential
GDPR regulations
Proficient and familiar with AMPScript
Able to create lists via SQL queries in Marketing Cloud
- TBC
- Ref. : 1000008683
-
Client Relationship Manager (International)
Hybrid (London)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
You’ll grow existing customer and partner relationships and identify and win new business to deliver against specific, measurable targets across a broad spectrum of products and services across a portfolio of international customers.
Your region will cover the DACH sector and will require a knowledge of GERMAN as a language.
Key Responsibilities:
Identify and liaise with key stakeholders/decision makers for existing customers/partners through business development and client referral.
Win new business by identifying and contacting new customers and new business development activities.
Strong online presence via platforms such as Linkedin to grow contact network and QA marketing reach.
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Experience:
Track record of achieving sales targets
B2B sales experience
Working to tight deadlines where high level of accuracy are required
Experience of resolving or offering solutions to queries
- SL1 1SG
- Ref. : 1000008687
- Slough
- Berkshire
- The role: Client Relationship / Sales / Business Development / Relationship Manager
Location: Slough, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.
Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
Sounds great, doesn’t it? And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- SL1 1SG
- Ref. : 1000008688
- Leeds (Brewery Wharf)
- Yorkshire
- The role: Client Relationship / Sales / Business Development / Relationship Manager
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers.
About you:
You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- LS10 1NE
- Ref. : 1000008601
- London, Manchester or Birmingham
- England
- Apprenticeship Central Services Officer
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.
You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.
Job Responsibilities
Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
Provide administrative Bud functions i.e. making changes to line manager details as requested.
Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.
Skills and Experience
Administrative experience ideally within the education sector
Multi-tasking and delivery to agreed timescale
Ability to interpret and implement regulations
Experience of working in a customer centric environment
Knowledge of what excellent customer service means
- SN5 7WZ
- Ref. : 1000008634
- Slough
- Berkshire
- The role: Client Relationship / Sales / Business Development / Recruitment
Location: Slough, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to build your own account base by prospecting for new business.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
Sounds great, doesn’t it? And in return we will offer you
We’d love you to be able to tick the following boxes
B2b sales experience in tech sales or similar industry, preferably training industry.
Proven track record of working towards targets in a competitive market
Recruitment experience would be beneficial but not essential
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- SL1 1SG
- Ref. : 1000008679
- Birmingham (Louisa Ryland House)
- Birmingham
- IT Support Technician
Birmingham
What you’ll be doing?
Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs. To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE.
Ensure that the Student IT experience both in and outside of the classroom environment is positive.
Providing first line response to emerging and ongoing classroom technology issues.
Assist in classroom expansions, changes and provisions where necessary.
You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience.
You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required.
Key Responsibilities
Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues
Support delivery of projects as requested by line manager
Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business
Ensure a professional customer facing attitude and response is maintained at all times.
Issues identified are pursued to satisfactory resolution or escalated through line management.
Monitor, identify, report and rectify issues/problems as appropriate
Your Experience
Server/Comms room management, including cable management, patching and labelling
Desirable: Technical setups including workstation / server builds
Demonstrable experience in writing /maintaining technical documentation
Demonstrable evidence of analysing and resolving technical issues.
- EC1R 4TF
- Ref. : 1000008685
- London (International House)
- London
- The role: Marketing Manager
Location: London, Tower Hill
Hybrid role 2 - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
Are you an experienced Marketing Manager looking for a fresh and exciting challenge in the UK's largest provider of IT, Tech and Digital Training Solutions to big, medium and small companies?
We're looking for such a person to join our marketing team who can help us to deliver even more exciting and successful campaigns. Here's a bit more info about this exciting role...
About the role:
You'll create and execute targeted lead generation marketing activities across a range of channels to promote QA Learning to a B2B audience, with responsibility for creating and delivering B2B campaigns to take QA’s learning solutions to market.
You’ll support the Head of Marketing to meet business objectives, work closely with sales and create and execute targeted lead generation B2B marketing activities.
About you:
So, if you’ve got experience as a Marketing Manager, are a great people-person and could hit the ground running within our incredible Marketing Team, then we want to hear from you!
This role would be a great fit if you’ve demonstrable experience of campaign planning, strategy and execution preferably working with a B2B technology brand. And if you’re data-savvy, confident working with stakeholders across the business, and comfortable using analytics and reporting to measure campaign results and action optimisations, then what are you waiting for…?
We’d love you to be able to tick the following boxes, too:
Proven track record of campaign management and optimisation across a variety of channels
Experience in planning multi-stage lead nurturing campaigns using marketing automation where appropriate
Experience of using analytics and reporting to measure campaign results and action optimisations
Demonstrable experience of producing print and online communications
Educated to degree-level, ideally in Marketing or a related subject
Holding a professional marketing qualification will be advantageous
From the Job Description:
Create and deliver marketing plans that will effectively target customers across multiple channels
Drive growth through new customer acquisition, customer expansion and learner progressions
Use customer insight to develop compelling propositions and marketing messages
Execute the marketing plan on time and in budget with a core focus on lead generation
Run effective internal campaign launches
Work with key stakeholders, including Sales leaders to drive forward process
Ensure that all marketing activity is tracked, analysed and reported and learning's used to optimize performance and maximize ROI.
(Scroll to the bottom of this advert to read the full Job-Description)
- E1W 1UN
- Ref. : 1000008657
- Newcastle (NU Pathway)
- Newcastle
- Academic Administrator
QA Higher Education, onsite at Northumbria University, Newcastle
Our Academic Administrator role is offered as an hourly rate contract, providing flexibility with your working schedule. This arrangement allows you to balance work and personal commitments more effectively. This contract structure is designed to support a healthier work-life balance and accommodate diverse needs of the Pathway college
Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role:
As a member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College in Northumbria University Newcastle.
You will co-ordinate activities associated with administration, student support, communication and team work within a Higher Education Environment at the QAHE Pathway College in Northumbria University.
You will cultivate relationships with students, University stakeholders and Pathway staff enabling the provision of excellent student service and experience.
Essential: Communication skills, Good IT, Word, and Excel skills
Here’s a flavour of what’s involved:
To develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
Providing tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of for sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
Ensure that all engagement tracker data is recorded and up to date for sponsored and non-sponsored student reporting purposes.
To develop processes and procedures alongside the Head of Student and Academic Support to ensure the highest level of customer service is being given be it by phone, email, or face to face
Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change
Well organised and methodical
#newcastle
#administration
#education
#academic
#qahighereducation
- NE1 8ST
- Ref. : 1000008664
- Home Based
- Other
-
Technical Skills Coach (MSC DTS Level 7)
Remote/Home-based
Full time, 37.5 hrs per week
Competitive package + benefits
Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses?
If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too!
What is my purpose in this role?
Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme.
What will I be doing?
*You will be managing, with some guidance, a targeted number of learners throughout their learning journey
*You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles
*You will also ensure learners have clear objectives termly to support their timely progression.
*You’ll provide coaching via the appropriate methods to best support individual learner needs
*You will be responsible for supporting learners through their learning journey to successful completion of their assessment
*You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules
*You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment.
*You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression.
What do I need to succeed?
*Our learners are undertaking various technical courses with us – we therefore require you to have a technical background of some sort (i.e Software development, data analytics)
*Industry experience within an IT Management role ideally
*You should hold a MSc (ideally in a technical subject)
*It is preferred if you already have a skills coach degree apprenticeship background but if you do not, a technical background is sufficient
- HOMEBASED
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