QA - Search results(6 vacancies/1)-Profession : Operations

Customer Services Administrator (Programme Coordinator)
- Ref. : 1000008890
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
Senior Service Delivery Specialist (programme coordinator)
- Ref. : 1000009001
- Gloucestershire
- Senior Service Delivery Specialist (programme coordinator) Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
Senior Service Delivery Specialist
- Ref. : 1000008856
- Cheltenham (Delta House)
- Gloucestershire
- Senior Service Delivery Specialist Cheltenham Joining part of the programmes team to manage a Bursary scheme, supporting new and existing university students. Since the programme launch, there have been 1,281 bursaries awarded with another 110 due to join in 2024. This is a chance to join a welcoming and mature area of the business with exciting expansion opportunities on the horizon. Role Description As the ‘Student Engagement Lead’ the roles and responsibilities are: Responsible for the accurate and timely payments to students throughout the year Slack Master – responsible for Slack student interaction – this includes inviting students onto the Slack instance and removing students, as well as managing content and answering questions from students Managing the Student Support Mailbox – primary contact for all student’s queries Summer Placements – Student Lead – responsible for ensuring all students attend the mandatory summer placements – chasing and encouraging students End of Year Review Form – ensuring accurate recording of student’s personal details and submitting for payment of their annual bursary – querying data with students Management of MS Forms – accurate recording and querying with students Supporting client organisation, including Pay and accurate entry of student data on client documents and Data systems Recovering bursary payment – including writing to students, recording those on repayment plans and chasing students for repayments Reconciliation of payments from client systems. Requirement to be on client site 1-2 days per week.
- HOMEBASED
Apprenticeship Central Services Officer
- Ref. : 1000008997
- London (International House)
- London
- Apprenticeship Central Services Officer 6 months contract Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication. You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours. Job Responsibilities • Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders. • Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary. • Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times. • Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate. • Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation. • Provide administrative Bud functions i.e. making changes to line manager details as requested. • Add or move customer accounts on relevant systems as required by sales, delivery or onboarding. Skills and Experience • Administrative experience ideally within the education sector will be an advantage • Multi-tasking and delivery to agreed timescale • Ability to interpret and implement regulations • Experience of working in a customer centric environment
- SN5 7WZ
Learner Retention and Career Coordinator
- Ref. : 1000008921
- Home Based
- Other
- Learner Retention and Career Coordinator Location-Remote About the Position: To engage in cross-departmental initiatives targeted at improving learner retention. Engaging with learners and communicating key findings to the wider business enabling QA to develop the tools, skills and information they need to enhance learner retention and overall experience on programme. Role Responsibilities: Provide information, advice and guidance to learners undertaking an apprenticeship with QA, this may be provided one to one or in groups Engage with learners across the apprenticeship journey to understand their experience and any risks to success Manage the relationship with stakeholders across the business, ensuring communication is clear and strong Monitor improvement and change initiatives to ensure agreed objectives are achieved and the intended business benefits are realised Identify common withdrawal and risk themes, ensuring the business has visibility to suitably address through improvement initiatives Identify improvement areas which will have a tangible result on learner retention, using learner data and trend analysis. Manage the Academic Misconduct process ensuring accuracy and clear communication Manage and implement Student / Learner voice initiatives across all programme levels resulting in tangible feedback to support continuous improvement Scope and implement improvement projects to support the wider careers information, advice and guidance strategy Develop and utilise a wide range of resources to support the careers information, advice and guidance offering Provide timely and accurate reporting to all stakeholders Ensure that you deliver outcomes required on a daily, weekly, and monthly basis Your Experience/Skills: Customer service experience essential Apprenticeship experience desirable Information, advice and guidance experience and/or qualification desirable A results orientated individual able to deliver projects and change in a fast paced, growing organisation Analysis skills and experience (desirable) Stakeholder management abilities Customer focused Ability to engage and motivate colleagues Ability to multitask and work under pressure Strong communication skills and abilities to build rapport with colleagues Experience of using Microsoft Office Desired Level 2 Math’s and English or equivalent
- SN5 7WZ
International Admissions Officer
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #highereducation #administrator #london #birmingham #manchester #remote #studentapplications
- B3 3PL

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Customer Services Administrator (Programme Coordinator)

Senior Service Delivery Specialist (programme coordinator)

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Learner Retention and Career Coordinator

International Admissions Officer

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