QA - Search results(64 vacancies/1)-Display all

Service Delivery Specialist
- Ref. : 1000009084
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
Service Delivery Manager
- Ref. : 1000009083
- Cheltenham
- Gloucestershire
- Service Delivery Manager 2 Location: Cheltenham, Gloucester This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance Role: In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers. Key Responsibilities: Develop and mentor new and existing team members Create and maintain project plans and track progress to ensure successful delivery of projects and programmes Liaise internally with colleagues to ensure all milestones and quality standards are achieved To identify and raise issues that risk project delivery and/or agreed costs and timescales Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them Monitor project and programme outcomes in order to capture evidence of successful learning Initiate and drive process improvements Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships Skills / Experience Required: Record of successfully delivering projects and learning programmes Experience of a highly client-centric environment, servicing a wide range of offerings Experience of resolving or offering solutions to a range of queries and problems Excel
- TBC
Senior Service Delivery Specialist
- Ref. : 1000009082
- Home Based
- Other
- Senior Service Delivery Specialist (programme coordinator)2 Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
Client Relationship Manager
- Ref. : 1000009090
- Birmingham (Louisa Ryland House)
- Birmingham
- QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Deliver high levels of customer service that lead to long-term commercial relationships Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space Uncover revenue opportunities through thorough exploration of clients problem/need About you: Track record of achieving sales targets Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office
- M1 6FQ
Programme Leader MSC Business with (Pathways), London
- Ref. : 1000009020
- London (Middlesex Street)
- London
- Programme Leader MSC Business with (Pathways) QA Higher Education at Northumbria University LONDON Fulltime & Permanent Opportunity Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Business, Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme? We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future ………come join us! Your focus: As Programme Leader you’ll be responsible for the academic delivery and development of the MSC Business with (Pathways) programme in conjunction with a University Partner. The programme is offered with seven distinctive pathways including, Marketing Management, International Management, Entrepreneurship, Business Analytics, Tourism and Hospitality Management, Financial Management and Human Resource Management. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards. The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students …. your knowledge, powering each students’ potential. Bring your experience: Applicants should have teaching experience and must hold a PhD in Business, Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous. What we can give you: Opportunity to continue your personal development with our own in-house learning portfolio Chance to work with like-minded academic enthusiasts; able to share and learn up-to-date theory and best practice, future proofing your expertise. Senior leader mentoring, guidance and support. Experience and exposure of working with leading University Partners Access to innovative delivery methods, and exciting course material Time off to support the charities close to your heart. Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate(s) will be required to undertake the basic DBS check #Hiring #JobOpening #JoinOurTeam #CareerOpportunity #NowHiring #JobSearch #WorkWithUs #CareerGrowth #qahighereducation #programmeleader #lecturer
- E1 7HT
Client Relationship Manager
- Ref. : 1000009089
- Manchester (St James Buildings)
- Lancashire
- QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description  Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities  Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base  Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities  Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements  Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets  Deliver high levels of customer service that lead to long-term commercial relationships  Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space  Uncover revenue opportunities through thorough exploration of clients problem/need About you:  Track record of achieving sales targets  Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment  Experience using IT systems e.g. Client Relationships Management systems  Proficient in Microsoft Office
- M1 6FQ
Student Advice and Support Assistant
- Ref. : 1000009051
- London, Manchester or Birmingham
- England
- Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester
Strategic Account Executive
- Ref. : 1000008891
- London (International House)
- London
- Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week Competitive Base + Commission We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact. Key Responsibilities: Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets. Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs. Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing. Build deep, long-term executive relationships to expand strategic account value over time. Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals. Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads. Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities. Develop and maintain accurate forecasting and pipeline hygiene using Salesforce. Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical. Your Experience/ Skills Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation Demonstrated success managing large, multi-stakeholder Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles. Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation. Skilled in complex deal orchestration and commercial negotiation at the C-Suite level. Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements. Deep sector credibility and ability to speak fluently to industry-specific challenges. The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency. Highly structured approach to account planning, pipeline building and forecasting. An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
- E1W 1UN
Safeguarding Specialist- Part time
- Ref. : 1000009069
- Home Based
- Other
- Safeguarding Specialist - Part time Home based 15 hours a week, Permanent You’ll be responsible for supporting learner enquires via email and phone and ensuring relevant learner support is of an acceptable level to be determined as Ofsted outstanding. You will provide support staff and take responsibility for day to day operation of learner communications and provide professional guidance regarding all types of learner enquiry ensuring all learners receive the highest quality of support. Role Responsibilities: Provide one-to-one counselling sessions via telephone or secure online platforms. Conduct safeguarding assessments and escalate concerns in line with internal procedures and statutory frameworks. Maintain accurate, confidential records of all interactions and interventions. Work with individuals and groups to support emotional wellbeing and resilience. Collaborate with internal teams and external agencies to ensure coordinated support. Deliver safeguarding awareness sessions or workshops as required. Participate in regular supervision and CPD to maintain professional standards Your Experience/Skills: Providing counselling over the telephone or online. Working with individuals and/or groups in a therapeutic or support setting. Keeping and maintaining confidential records in line with data protection standards Ability to cope with emotionally challenging situations. Strong interpersonal skills with the ability to relate to and adapt communication style to suit a wide range of people. Empathy, active listening, and non-judgemental approach. Essential Criteria Recognised counselling qualification level 4 (e.g., BACP-accredited diploma or equivalent). Experience working with young people and/or vulnerable adults in an educational or safeguarding context. Strong understanding of safeguarding legislation and best practices. Receive regular clinical professional supervision of your work for the counselling service from an identified clinical supervisor. Enhanced DBS check (or willingness to undergo one). Desirable Criteria Experience in apprenticeship or post-16 education settings. Membership of a professional body (e.g., BACP)
- HOMEBASED
Maths & English Functional Skills Tutor
- Ref. : 1000008970
- Home Based
- Other
- Maths & English Functional Skills Tutor Any QA Site/Homebased Permanent Summary: You will be part of the Functional Skills Learning Delivery team, focusing on providing tailored maths and English support to learners, particularly in preparation for their Level 2 Functional Skills exams. Your role will involve delivering high-quality teaching, learning, and support that empowers learners to achieve their personal aspirations, academic goals, and qualifications. This will require you to monitor and document learner progress, ensuring alignment with individually agreed targets. You will also support the wider Apprenticeship curriculum to ensure English and maths is continuously embedded. You will be responsible for adapting your approach to meet the evolving needs of each learner, supporting their continuous development and success. Role Responsibilities: Design, plan, and deliver engaging and effective maths and English skills workshops, both face-to-face and virtually, ensuring they meet the diverse needs of learners Take a leading role in owning the relationship with our awarding bodies on a regular and ongoing basis. Attend quality meetings/committees and contribute as an SME in the maths & English/FS space. Develop and maintain high-quality maths and English materials and resources for online delivery. Create tailored individual support plans based on initial and diagnostic assessments, addressing each learner's specific needs and goals. Deliver impactful learning experiences that drive learner progression, ensuring learners meet or exceed the targets set, ultimately helping them achieve their qualifications. Drive impactful learning outcomes in Functional Skills English and Maths by setting ambitious yet achievable goals, tracking learner progress effectively, adhering to compliance requirements and consistently exceeding targets Your Experience/Skills: Demonstrate a proven track record in the delivery of Functional Skills, with significant experience in supervising learners and providing tailored support that meets individual needs. Deliver high-quality support, tutorials, and workshops both virtually and in-person, ensuring an engaging and interactive learning experience for all students. Provide one-to-one tutorials and learner-centred workshops, customizing teaching strategies to ensure learners' success and achievement in their qualifications.
- HOMEBASED
Safeguarding Specialist
- Ref. : 1000009070
- Home Based
- Other
- Safeguarding Specialist - Apprenticeships Home based Permanent You’ll be responsible for supporting learner enquires via email and phone and ensuring relevant learner support is of an acceptable level to be determined as Ofsted outstanding. You will provide support staff and take responsibility for day to day operation of learner communications and provide professional guidance regarding all types of learner enquiry ensuring all learners receive the highest quality of support. Role Responsibilities: Comply with all regulatory requirements attached to Apprenticeship Learning. Create and evolve learner services content, (support information), including safeguarding for those on programme Establish community involvement ties. Create and implement community or/and additional offers for learners to participate in activities. Make referrals to external welfare organisations and/or emergency services in response to critical learner needs Manage additional support for learners and provide a record of activity. Develop, deliver and improve QA’s Information Advice & Guidance (IAG) provision. Develop and maintain learner services processes and in-house systems for documenting information and interaction with learners Support functional skills training for apprentices on programme as required Carry out 1-2-1 discussions with learners who require assistance form the learner services Safeguarding team Ensure that all aspects of Learner Services and Safeguarding is delivered in accordance with the key processes contained within the organisation’s Process Manual. Your Experience/Skills: Extensive experience of working with young people in an education and careers role. Previous experience and qualified to deliver careers advice and IAG. Experience of working collaboratively with partners through industry relationships.
- HOMEBASED
Senior Income officer
- Ref. : 1000009038
- London (Middlesex Street)
- London
- Senior Income Officer – Fulltime, 12-Month Secondment Opportunity London NU Campus based. Dear all, I am really pleased to tell you about a QAHE internal opportunity now open for application. Here’s a little about the role: (please click through to read the full job description) As the Senior Income Officer, you will be the main point of contact for external stakeholder, providing professional communication and exceptional customer service. Your responsibilities include managing administrative tasks, maintaining sales ledgers, and assisting with revenue collection. You will collaborate with internal teams to streamline processes and improve efficiency. As Senior income officer you will support student drop-in sessions, address disputes, and set a positive example for the team while identifying and reporting risks to senior management. Must have’s Our role is ideal for a proactive individual who is skilled in data management, revenue collection, and cross-departmental collaboration, committed to supporting the organization’s financial objectives. Good excel and system skills acumen required If interested, please formally apply for the vacancy via the People Link portal where you can click through to read the full job description outlining the job role, skills and experience required. Here’s what to do:   Login to Peoplelink Click internal vacancies scroll down the left of the page Click on to the correct vacancy and Use the apply button to submit your application    The deadline for applications is set as Wednesday 13th August at 12PM
- E1 7HT
Credit Controller
- Ref. : 1000009030
- Leeds (Brewery Wharf)
- Yorkshire
- Credit Controller Hybrid (Leeds) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a credit Controller you will manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained. Job Description Collection of all outstanding debtors within personal set of accounts across all parts of the business group Managing collections and account management of customer with varying payment terms and different product types Continuing reduction of over 60 day debt and debtor days Supporting sales, service delivery and sales administration in the enforcement of credit control policies Deal with customer queries in a professional and timely manner Escalate account issues to credit management Assist with other areas of the team/business as arising About you: Credit control background desirable Attention to detail Excellent communication skills both written and verbal Customer focused Understanding the full credit ‘cycle’
- LS12 6BD
Senior Insights & Portfolio Manager
- Ref. : 1000009040
- London (Middlesex Street)
- London
- Senior Insights and Portfolio Development Manager, London QA Higher Education, full time (Hybrid, 1 Day On-Site, ad-hoc travel) Are you a strategic thinker with a passion for data and market insights? Do you thrive in fast-paced environments and want to make a real impact in higher education? If so, we’ve got the role for you—read on to find out more. About our role: As Senior Insights and Portfolio Development Manager, you’ll lead QAHE’s insights function and drive the development of innovative course portfolios across our university partnerships. You’ll take new course ideas from concept to launch, using data to validate decisions and working closely with stakeholders to deliver market-responsive programmes. Here’s some of what’s involved: (click through to see the full JD) Lead a small insights team (2 staff, 1 direct report) to deliver high-quality outputs. Develop and manage portfolio roadmaps for university partners. Own the course launch process from idea to implementation. Deliver market intelligence reports using industry datasets. Support the Director of Strategy with budget management. Collaborate with internal and external stakeholders to accelerate decision making. Bring your experience: Strong background in data analysis and insights. Proven project delivery and stakeholder management. Experience with industry datasets (HESA, OfS, Lightcast, OECD) desirable. Line management and project management tool experience (Planner, Trello) a plus. Advanced Excel skills; Power BI desirable. Strategic thinking with attention to detail. Excellent communication and relationship-building abilities. Proactive, tenacious, and adaptable. A positive, can-do attitude with a desire to grow and take on more responsibility. We welcome applications from all industries — if you're looking to bring your experience and make a meaningful impact in Higher Education, we encourage you to apply. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Project Management and Web Development and delivered in city centre locations. #Insights #Market Intelligence #ProjectManagement #QAHE #London #Data #Strategy
- E1 7HT
Assistant Management Accountant
- Ref. : 1000008789
- Leeds (Brewery Wharf)
- Yorkshire
- Role: Assistant Management Accountant Location: Leeds City Centre (hybrid) QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses and work-based learning programmes & apprenticeships. QA are currently on the lookout for an Assistant Management Accountant to join our expanding finance function. This position offers the right candidate the opportunity to make a significant contribution to the performance of our business. We can offer Study Support with guaranteed pay increments per exam passed. Key Responsibilities: Assist with the preparation of the monthly management accounts, supporting data and reporting including Calculation of the monthly revenue and direct costs and preparation of the analysis Continual review and improvement of procedures and financial controls Maintain Balance Sheet accurate reconciliations via review and preparation Responsible for direct and indirect cost postings and reporting against budget Business partner with internal stakeholders. Maintain internal controls and systems. About you: Studying CIMA/ACCA/ACA Advanced Excel & Powerpoint skills Strong commercial acumen combined with robust numerical and analytical skills Articulate with strong verbal and written communication skills Composed working within a fast moving environment
- LS10 1NE
People Experience Manager HR, London
- Ref. : 1000008910
- London (Middlesex Street)
- London
- People Experience Manager (HR), London based. QA Higher Education, Hybrid working 2 days in the office NEW ROLE QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. Are you passionate about creating exceptional employee experiences? Do you thrive in a fast-paced, people-focused environment? QA Higher Education (QAHE) is looking for a People Experience Manager to champion our culture, drive engagement, and enhance the employee journey from start to finish. As our People Experience Manager, you’ll play a key role in shaping and delivering initiatives that support wellbeing, inclusion, recognition, and engagement. You’ll collaborate with our People Team and stakeholders across the business to ensure our Employee Value Proposition is lived and felt at every stage of the employee lifecycle. From time to time you will be required to travel to our other campus locations. Here’s a little of what you’ll be doing (please click through to read the full job description): Lead staff recognition and long service award programmes. Drive performance management engagement and system effectiveness. Organise and promote internal events and the annual staff party. Create and analyse employee surveys and feedback. Collaborate with the People team and key stakeholders to align employee experience initiatives with the business and people strategy to ensure a consistent employee experience. Manage internal communications, including the People Team newsletter. Champion our culture and continuously improve the employee experience. Bring your experience and qualifications: You’re a confident communicator, a natural organiser, and a culture champion. You bring: Experience in employee engagement or HR-related roles Strong project management and data analysis skills A collaborative, solution-focused mindset Excellent MS Office skills (Excel, Word, PowerPoint) A little more about QA Higher Education Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Ready to make a difference? Apply now and help us build a workplace where people thrive. #london #qahighereducation #IND01 IND01 #peopleexperience #humuanresources #wellbeing #inclusion
- E1 7HT
Head of Content Development, London or Birmingham based
- Ref. : 1000008982
- London (Middlesex Street)
- London
- Head of Content Development (digital learning) QA Higher Education, London or Birmingham Based, Hybrid Working Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes. As a key member of the Learning & Teaching Faculty, you’ll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity. A key part of the role will be leading & motivating our team to ensure all deadlines are achieved. Here’s some of what you will be doing: (please click through to read the full JD): Lead and manage the Content Development Team and associated third parties. Oversee the creation and publication of teaching materials to meet programme deadlines. Develop and optimise content development processes and project workflows. Collaborate with academic staff to design engaging, pedagogically sound content. Line manage team members and support their professional development. Report to the Deputy Dean and contribute to strategic planning. Bring your experience: Essential Experience: Proven leadership in content development and project management Expertise in designing multi-modal academic content. Strong cross-functional collaboration skills Experience in higher education (desirable) Knowledge & Skills: Pedagogical expertise and digital learning innovation Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps. Strong attention to detail, creativity, and problem-solving skills Excellent communication and emotional intelligence Qualifications: Undergraduate degree in a relevant field (essential) Teaching qualification or HEA Fellowship (essential) Postgraduate qualification in education or edtech (desirable) What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #blendedlearning #london #birmingham #highereducation #hybridworking #pedagogicalapproach #digital
- E1 7HT
Customer Services Administrator (Programme Coordinator)
- Ref. : 1000008890
- Manchester
- Lancashire
- Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Manchester/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
Business Development Executive - Leeds
- Ref. : 1000008972
- Leeds (Brewery Wharf)
- Yorkshire
- The role: Recruitment / Sales / Business Development Executive Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. #LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring #th1
- LS10 1NE
Lecturer in Study Skills, Birmingham
- Ref. : 1000008965
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in Study Skills QA Higher Education, Birmingham Campus Fulltime 9-month fixed term contract - Hybrid Opportunity Hours: Monday, Thursday & Friday on campus 9-5.30am Tuesday & Wednesday homebased 10-6.30pm Do you have teaching experience in English or Business or Finance subjects at UG and PG level? Do you enjoy supporting students on a one-to-one basis, small tutorials, workshops etc. where you can assist our Higher Education students with Academic Study Skills? If so, we have an exciting opportunity to be part of our growing and expanding team. Many of our students are from overseas and often haven’t studied for a few years, so your academic support is needed. We are student-centric and very passionate about our contribution to our students’ future. Your focus: You will be working within the Academic Community of Excellence (ACE) team to provide guidance to learners on their academic and digital skills development alongside their programme lectures. You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Here’s a little of what you’ll do: Deliver engaging and creative learning to meet the needs of the learner Plan, prepare and deliver effective and engaging one-to-one tutorials and drop-in sessions to support and develop student’s learning and academic skills for a wide range of programmes and subject areas Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs) Plan, prepare and deliver effective and engaging academic workshops (face-to-face and online) and make the accompanying video guide as required Keep accurate tutorial records to monitor learner progress and achievement Organise and promote Academic Community of Excellence (ACE) at QA events Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals as appropriate Meet partnership and internal quality assurance processes in relation to programmes Bring your experience: Post Graduate Qualification (Master’s/DELTA or equivalent) Experience of delivering one-to-one academic tutorials and academic workshops HE skills tutor experience (desirable) Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching. Expertise in subject area in one or more of the following areas Business and Management / Finance / IT / EAP Ability to use a range of learning and teaching approaches #studyskills #lecturer #personaltutor #birmingham #DELTA #qahighereducation #academicskills
- B3 3PL

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